The Outlook Web Access web application failed to initialize.The forms registry folder named %1 does not exist.The forms registry is a critical component of Microsoft Outlook Web Access. If this error is not addressed, users might not be able to access the Outlook Web Access client. The Help and Support Center provides information about troubleshooting the forms registry.

Details
Product: Exchange
Event ID: 1
Source: MSExchange OWA
Version: 8.0
Symbolic Name: FormsFolderNotFound
Message: The Outlook Web Access web application failed to initialize.The forms registry folder named %1 does not exist.The forms registry is a critical component of Microsoft Outlook Web Access. If this error is not addressed, users might not be able to access the Outlook Web Access client. The Help and Support Center provides information about troubleshooting the forms registry.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize because the forms registry folder referenced in the event description does not exist. The forms registry folder contains files that you must have to display an item or folder referenced in an Outlook Web Access HTTP request. If the required forms registry folders or files do not exist, users cannot access their mailbox using Outlook Web Access.

   
User Action

To resolve this error, replace the forms registry folder with the default folder on the Microsoft Exchange Server 2007 DVD. Follow these steps:

  1. Locate the forms registry folder in the Setup\ServerRoles\ClientAccess\owa\forms folder on the Exchange 2007 DVD.

  2. Copy the contents of the forms folder to the C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\forms folder on the computer that is running the Client Access server role, where C:\ is the directory to which you installed Exchange 2007.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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