%1: The RPC call to the service to take the cluster resource offline failed.

Product: Exchange
Event ID: 1012
Source: MSExchange Cluster
Version: 8.0
Message: %1: The RPC call to the service to take the cluster resource offline failed.

This Error event indicates that the specified Microsoft Exchange Server 2007 cluster resource could not be taken offline. In a clustered Exchange environment, this event may indicate a failure in either a move group operation or a failover operation, where resources were not successfully moved to the specified target node in the cluster. This event may occur when one or more of the following conditions are true:

  • The specified resource refers to a mailbox or public folder database which may be inconsistent or corrupted.

  • The user account for the specified resource does not have sufficient permissions to take the resource offline.

User Action

To resolve this error, follow these steps:

  1. Review other related Error and Warning events in the Application and System logs. These related events may help you find the root cause of this error.

  2. Review cluster logs for any related failures. Cluster logs are located at %SYSTEMROOT%\Cluster\Cluster.log.

  3. For more information, see Troubleshooting High Availability Configurations.

  • If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.


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