The Unified Messaging server attempted to translate “%1” into a number that can be dialed. “%2”. Check the following warning messages: “%3”.

Details
Product: Exchange
Event ID: 1085
Source: MSExchange Unified Messaging
Version: 8.0
Symbolic Name: OutdialingConfigurationWarning
Message: The Unified Messaging server attempted to translate “%1” into a number that can be dialed. “%2”. Check the following warning messages: “%3”.
   
Explanation

This Warning event indicates that an invalid telephone number format was detected for an outgoing call by the computer that has the Unified Messaging server role installed. This event may occur if a dial plan is not correctly configured. It may also occur if an invalid telephone number was specified by a Unified Messaging (UM) user. As a result, the call may not have been routed to the intended recipient according to the outgoing configuration defined in a UM dial plan. This event may be caused by one or more of the following:

  • UM dial plan properties such as InternationalAccessCode, NationalNumberPrefix, InCountryNumberFormat, InternationalNumberFormat, OutsideLineAccessCode, or CountryCode may not be set on the dial plan specified in the event description.

  • InternationalAccessCode: This parameter specifies the code that is pre-appended to a telephone number to dial international calls. For example, 011 for the United States.

  • NationalNumberPrefix: This parameter specifies the code that is pre-appended to a telephone number to dial out-of-area, in-country calls. For example, 1 in North America.

  • InCountryNumberFormat: This parameter specifies the prefix string that you can use, together with the number of digits to take from the directory. This number is used when dialing into this dial plan from the same country code.

  • InternationalNumberFormat: This parameter specifies the prefix string that you can use, together with the number of digits to take from the directory. This number is used when dialing into this dial plan from a different country code.

  • OutsideLineAccessCode: This parameter specifies the code that is pre-appended to a telephone number to dial an external in-country telephone number. This code is also named a trunk access code. The default is 9.

  • CountryCode: This parameter specifies the country code for a given country. For example, 1 in the United States.

  • The telephone number of the recipient contains fewer digits than the number of digits in the extension number defined on the dial plan specified in the event description.

  • Either of the following conditions are true:

    • The telephone number of the recipient is not an extension number that belongs to any UM dial plan.

    • The telephone number is not in a E.164 numbering format that defines the international standard format of telephone numbers. For example, a valid E.164 number for the telephone number 555-1234 in Redmond, WA (Area Code: 425) in the United States (Country Code: 1) would be +1 (425) 555-1234.

   
User Action

To resolve this warning, do one or more of the following:

  • Make sure that the UM dial plan properties for both originating and destination dial plans are defined. For example, make sure that the following properties are defined: InternationalAccessCode, NationalNumberPrefix, InCountryNumberFormat, InternationalNumberFormat, OutsideLineAccessCode, and CountryCode. For more information about properties and configuration of the UM dial plan, see Unified Messaging Dial Plan Commands and Managing Unified Messaging Dial Plans.

  • If the telephone number of the recipient is an extension number, consider the following:

    • Make sure that the number of digits of the telephone number of the recipient are equal to or greater than the number of digits in the extension number defined on the UM dial plan.

    • Make sure that the extension number is part of the UM dial plan.

  • If the telephone number is not an extension number, make sure that the telephone number is in the E.164 numbering format. A telephone number matches the E.164 format if the following conditions are true:

    • Make sure that the telephone number is in the E.164 numbering format. A telephone number matches the E.164 format if the following conditions are true:

    • The telephone number starts with a plus sign (+).

    • The telephone number has no more than 15 digits.

    • The telephone number contains one or more of the following separators:

    • A space.

    • A period.

    • A dash.

    • An opening parenthesis.

    • A closing parenthesis.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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