The Win32 API call ‘%1’ returned an error. The service could not be initialized. Make sure that the operating system was installed properly.

Details
Product: Exchange
Event ID: 8115
Source: MSExchangeAL
Version: 8.0
Symbolic Name: MSG_DSCONFIG_NT_API_ERROR
Message: The Win32 API call ‘%1’ returned an error. The service could not be initialized.
Make sure that the operating system was installed properly.
   
Explanation

This Error event indicates that the Microsoft Exchange Recipient Update Service could not be started because the Win32 API returned error %1.

   
User Action

To resolve this error, do one or more of the following:

  • Review the System and Application event logs for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • If you cannot resolve this problem or if you experience other problems or mail flow interruptions in the Exchange environment, contact Microsoft Product Support Services. For information about contacting support, visit the Microsoft Help and Support Web site.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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