Unable to initialize the Microsoft Exchange Information Store service because the clocks on the client and on the server machine are skewed. This may be caused by a time change either in the client or the server machine, and may require a reboot of that machine. Other than that, verify that your domain is properly configured and is currently online.

Details
Product: Exchange
Event ID: 5003
Source: MSExchangeIS
Version: 8.0
Symbolic Name: msgidFailedInitTimeSkew
Message: Unable to initialize the Microsoft Exchange Information Store service because
the clocks on the client and on the server machine are skewed.
This may be caused by a time change either in the client or the server
machine, and may require a reboot of that machine.
Other than that, verify that your domain is properly configured and
is currently online.
   
Explanation

This Error event indicates that Exchange was unable to initialize the Microsoft Exchange Information Store service because the clocks on the client computer and the server computer are not synchronized. A time change either on the client computer or server computer could cause this situation.

   
User Action

To resolve this error, try one or more of the following:

  • Restart the server computer.

  • Verify that your domain is properly configured and is currently online.

If this event is still logged after attempting to resolve this issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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