7017028: MyAccess RDP Relay error “Because of an error in data encryption, this session will end.”

This document (7017028) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Privileged User Manager

NetIQ Privileged Account Manager

Situation

Connecting from a workstation with an rdp-client of version 8.1 or 10.X (Windows 8.1, 10)

Accessing RDP Relay through MyAccess page, user receives a dialog box with the following error:

Because of an error in data encryption, this session will end. Please try connecting to the remote computer again.

The host log file reports: Error, Poll error on server 0 (%p)

Resolution

This should be resolved in the release of PAM 3.2.



Temporary Workaround
:

If possible, please use RDP-Relay with another workstation. It appears there isn’t a problem when the workstation’s rdp-client is 6.x.

Status

Reported to Engineering

Additional Information

https://www.netiq.com/documentation/privileged-account-manager-3/npam_admin/data/b1g0oqdc.html

The below may help in this scenario, but hasn’t been proven to work in every scenario:

  1. Check for updates. Verify the latest versions are being used for the following:
  • Privileged Account Manager. See NetIQ Patch Finder.
  • Microsoft Remote Desktop Connection (RDP Client). To see version information, please open Remote Desktop Client, right-click window and select About.
  • If the above does not resolve the issue, verify Remote Desktop Services sessions are configured to negotiate the encryption level from the client to the RD Session Host server. See Microsoft for Configure Server Authentication and Encryption Levels.
  • Disclaimer

    This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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