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SUSE Linux Enterprise Server 11 Service Pack 4 (SLES 11 SP4)
Open Enterprise Server 2015 (OES 2015) Linux
ERROR: Invalid SR Number, -r 123456789012
Must be an 11 digit numeric value.
sed -i s/SRLEN=11/SRLEN=12/ /sbin/supportconfig
supportconfig will then accept the new 12 digit service request id
Or, simply omit the “-ur” option and upload the supportconfig archive manually.
The script will display the filename at the end of the process.
supportutils 1.20-115.2 and older can’t handle that.
An update for supportutils is in preparation. This document will be updated with the minimum required version when released.
Minimum required versions:
* SLES/SLED12: supportutils-3.0-74.1
* SLES/SLED11: supportutils-1.20-118.1
Make sure the system is registered to an update server, then just use “zypper patch” to install all available updates.
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