7017752: Appliance Online Update NCC registration fails with Status Code : 500 due to RPC Communication Error and Appliance Admin console does not show “applied patches”

This document (7017752) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.4

Situation

In the Appliance Console , when Administrator performs the registration to “Novell Customer Center” using email/activation key , the progress bar shows for long and finally the RPC Communication Error is throwed in the UI as below :
“An error occurred while communicating with the server. Status Code :500”
Also
After successful installation of patches, select “Installed Patches” from the drop down button does not show installed patches
After

Resolution

Contact ZENworks Technical Support Micro Focus Customer Care for a Field Test file.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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