7018774: Filr folders appear empty if VMWare Mirage is installed

This document (7018774) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus Filr 3.1

Micro Focus Filr Desktop client 3.1

Novell Filr 2.0

Novell Filr Desktop client 2.0

Situation

When Filr Desktop client is installed on a Windows system which has VMWare Mirage installed, the Filr folder appears empty and fails to show files that user has access to.

Resolution

A fix for this issue is available in the Filr 2.0 Hot Patch 4 and Filr 3.1.1 update, available via the Novell Patch Finder.

Cause

The altitude for FilrDriver and VMWare Mirage is the same value (= 370030) which leads to this problem.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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