7018836: SSPR appliance online update fails through proxy server

This document (7018836) is provided subject to the disclaimer at the end of this document.

Environment

Self Sevice Password Reset

SSPR 4.0 Appliance
SSPR 4.1 Appliance

Situation

SSPR does not receive updates through the online update channel when proxy server is used

Proxy settings configured in SSPR Configuration Editor are ignored by the SSPR Appliance
Online updates to SSPR settings fail with proxy settings configured through Settings->application->application->HTTPProxy

Resolution

Configure proxy settings for the SSPR Appliance on the server console.

Make sure SSH is running as shown in “System Services” in the SSPR Appliance console (https://SSPRserver:9443)
Access the SSPR appliance server via ssh, and set proxy settings in YAST2->Network Services->Proxy as shown in the example below:

Additional Information

The Online Update feature is at the “appliance” layer (ie: port:9443), rather than the “sspr application” layer. Hence, the proxy setting found in SSPR Configuration Manager under Settings->application->application->HTTP Proxy will have no effect on the Online Update feature.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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