7019004: iPrint Manager: Error Reading Driver Store Information

This document (7019004) is provided subject to the disclaimer at the end of this document.

Environment

Open Enterprise Server 2015 Support Pack 1

Situation

When accessing iPrint objects within iManager, the following error is returned (Driver Store example):

Error reading driver store information

java.lang.NullPointerException

Authenticating to the Print Manager using iprntman psm -l returns this error:

Error – operation failed, general error

Resolution

1. Set the correct SSLCertificateFile and SSLCerificateKeyFile within the /etc/apache2/vhost.d/vhost-ssl.conf:

Wrong

SSLCertificateFile /etc/ssl/servercerts/wildcert.pem

Correct

SSLCertificateFile /etc/ssl/servercerts/servercert.pem

and

Wrong

SSLCertificateKeyFile /etc/ssl/servercerts/wildkey1.pem

Correct

SSLCertificateKeyFile /etc/ssl/servercerts/serverkey.pem

2. Restart Apache

rcapache2 restart

Cause

Wrong certificates assigned within the Apache configuration.

Additional Information

iManager debug.xml shows the following error:

05/16/17 [14:44:51.123] BaseGadgetInstance..623 JSP: fw/BookFrameHeader.jsp -> /portal/modules/fw/skins/default/devices/default/BookFrameHeader.jsp
05/16/17 [14:44:51.135] Task…………….444 Starting task ‘iPrintX.Manage Driver Store’:
05/16/17 [14:44:51.141] AuthenticatorServl..369 <<<30————————————————————————-
05/16/17 [14:44:51.330] PropertyBook…….1582 java.lang.NullPointerException
05/16/17 [14:44:51.330] PropertyBook…….1582
com.novell.emframe.dev.PageException: java.lang.NullPointerException at com.novell.admin.iPrint.iPrintUtil.processExceptionWithTitle(Unknown Source) at com.novell.admin.iPrint.iPrintUtil.processException(Unknown Source)

iprntman with log level INFO shows the following:

[DATE and TIME] com.novell.service.iPrint.iprntman.Ids converToTypeless INFO: Entering with input = null

[DATE and TIME] com.novell.service.iPrint.iprntman.Ids createIPPIDS INFO: Exiting

[DATE and TIME] com.novell.service.iPrint.cli.IPrintManCLI main SEVERE: Unhandled Exception:

java.lang.NullPointerException

at com.novell.service.iPrint.ipp.IPPTrustManager.isChainTrusted(Unknown Source)

at com.novell.service.iPrint.ipp.IPPHttp.httpConnect(Unknown Source)

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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