7019023: Patch agent keeps prompting for retracted patch

This document (7019023) is provided subject to the disclaimer at the end of this document.

Environment

ZENworks Configuration Management 2017

ZENworks Configuration Management 11.4

Situation

Assign a patch remediation with advanced remediation options andrepeating patch install notification.

Remove patch remediation assignment after first usernotification.

The notification will keep prompting for patch install while thepatch can not install.

Resolution

Workaround:

Clear the related notifyitemsection which guid value matchingto the unassigned patch remediation bundle guid from the file %zenworks_home%zpmsnoozeList.xml.

Cause

The related notifyitem section inthe snoozeList.xml file keepstriggering the install notification and does not get removed ifremediation bundles gets unassigned before getting installed.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

Related:

Leave a Reply