7019888: Exclusion paths from anti-virus scans

This document (7019888) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Access Manager 4.2

NetIQ Access Manager 4.1

NetIQ Access Manager 4.0

NetIQ Access Manager 4.3

NetIQ eDirectory

Situation

After installing eDirectory or Access Manager components (Admin console), configure your environment to exclude the DIB directory from any antivirus scans. If you do not exclude the DIB directory from processes of this type, you may encounter the following issues:

  • Corrupted DIB files
  • -618 FFFFFD96 INCONSISTENT DATABASE errors.
  • High utilization
  • Slow or Unresponsive servers

Resolution

Exclude the following directories on the eDirectory servers:

  • Dib folder – the default path is /var/opt/novell/eDirectory/data/dib.
  • Nici folder – /var/opt/novell/nici

Exclude the following directories on the NAM Admin Console servers:

  • Dib folder – the default path is /var/opt/novell/eDirectory/data/dib.
  • Nici folder – /var/opt/novell/nici
  • /var/opt/novell/nam/logs/adminconsole

Exclude the following directories on the NAM IDP servers:

  • /var/opt/novell/nam/logs/idp
  • /var/opt/novell/nam/logs/jcc
  • /var/opt/messages

Exclude the following directories on the NAM Access Gateway servers:

  • /var/opt/novell/amlogging/log
  • /var/log/apache2
  • /var/opt/novell/nam/logs/jcc
  • /var/opt/novell/log

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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