7020163: Filr Desktop and Mobile Devices fail to connect when fronted by Access Manager 4.3

This document (7020163) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus Filr 3.1

Micro Focus Filr 3.0

Novell Filr 2.0

Situation

When attempting to connect to Filr via the Filr Desktop or Filr Mobile Apps when Filr is fronted by Access Manager 4.3, the connection fails because the minimum version of the TLS that Access Manager 4.3 supports by default is higher than the TLS version that the Filr clients (Desktop and Mobile) support.

Resolution

A fix for this issue is available in the Filr 3.2 Update. With the fix in place, Filr Desktop and Mobile Apps support TLSv1.2 which will work with the defaults in Access Manager 4.3.

If you’re unable to update to Filr 3.2, use the following workaround:

  1. Log in to the Access Manager server.
  2. Navigate to Devices > Access Gateways > [Name of the Access Gateway Server] > Edit > Advanced Options.
  3. Change SSLProtocol TLSv1.1 +TLSv1.2 to SSLProtocol TLSv1.1 +TLSv1.2 +TLSv1.
  4. To apply your changes, click Devices > Access Gateways, then click Update All.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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