7020168: GetViewInfoCmd failed error when attempting to login to Filr web interface

This document (7020168) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus Filr 3.1

Micro Focus Filr 3.0

Novell Filr 2.0

Situation

On a Filr site where Guest access is enabled and an unauthenticated user clicks on an entry permalink (read more about Filr permalinks here), the user is re-directed to the Filr login page and the following error is thrown in a pop-up:

GetViewInfoCmd failed (com.google.gwt.user.client.rpc.StatusCodeException): 500 Internal Server Error

The call failed on the server; see server log for details

Resolution

A fix for this issue is available in the Filr 3.2 Update. With the fix in place, users following entry permalinks on a Guest enabled Filr site will no longer see the 500 Internal Server Error.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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