7020169: Using Microsoft Print to PDF to save in Filr folder fails

This document (7020169) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus Filr 3.1 Desktop client

Micro Focus Filr 3.0 Desktop client

Situation

Using Microsoft Office, if a user tries to save a PDF version of the file directly inside one of the Filr folders using the option Print > Microsoft Print to PDF, the operation fails with one of the following errors:

Windows Cannot print due to a problem with the current printer setup

or

The system cannot find the file specified. C:UsersjdoeFilrMy Filessample-doc.pdf

Note that if the user tries to save the PDF to any other location outside of the Filr area, the file is saved without problems.

Resolution

A fix for this issue is available in the Filr 3.2 Update. With the fix in place, users are able to save directly inside Filr folders using the Microsoft Print to PDF option.

Additional Information

With the Filr 3.2 fix in place, in some instances, where the user attempts to save the file repeatedly within 10-15 seconds, a generic “Invalid Handle” error was thrown and the file was not saved. Repeating the save operation after 25-30 seconds resolved the problem. This specific issue is currently under investigation (Bug 1042682).

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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