7020170: Using Windows Snipping Tool to save in Filr folder fails

This document (7020170) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus Filr 3.1 Desktop client

Micro Focus Filr 3.0 Desktop client

Situation

Using Windows Snipping Tool utility, if a user tries to save an image directly inside one of the Filr folders, the operation fails without any errors and the file is not saved. Note that if the user tries to save the image to any other location outside of the Filr area, the image is saved without problems.

Resolution

A fix for this issue is available in the Filr 3.2 Update. With the fix in place, users are able to save directly inside Filr folders using the Windows Snipping Tool utility.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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