7020504: The Upgrade to GWAVA 5 Link is Not Showing Up

This document (7020504) is provided subject to the disclaimer at the end of this document.

Environment

GWAVA 4.51

Situation

I have been going through the steps to upgrade my GWAVA 4.5 to GWAVA 5 using this information:

How to Upgrade From GWAVA 4.5 to GWAVA 5

I get to step 5, just after rebuilding menus, and the ‘Upgrade to GWAVA 5’ link does not show up in my menus.

Resolution

The only reason that the ‘Upgrade to GWAVA 5’ link is not showing up, assuming that the menu rebuild worked, is that the GWAVA manager thinks that one or more of the GWAVA servers uses the NetWare operating system.

NetWare is not supported by GWAVA 5, and if a server on the GWAVA system network is using NetWare for its operating system, then it will need to either be removed from the GWAVA system network, or be moved onto a supported Linux or Windows OS.

Follow this link for steps on how to remove a old GWAVA server:

How to Remove a Server from the GWAVA Network

Follow this link for steps on how to migrate GWAVA to another server:

Migrating GWAVA 4.51 to a GWAVA 5 Box Running Windows or Linux

If all GWAVA servers previously running on NetWare, have been moved to Linux or Windows, and the upgrade link is still not showing up, then take the following steps:

1) Rename the GWAVA server(s) which used to run on NetWare.

In the GWAVA management console, browse to “System Management -> Advanced -> System tools -> Network, server, & DB tools -> Server maintenance”.

Select “Rename a server in this GWAVA network”

Select the server you wish to rename, and when you specify the new name, make sure to add “(Linux)”, without quotation marks, to the end of the name (shown above).

Select ‘Continue’.

2) Rebuild the system menus.

Renaming the server as described above, usually fixes the problem, and then rebuilding the system menus, should allow the upgrade link to appear in the menu.

Browse to the server maintenance page again, and select the ‘Rebuild the System menus’ option.

Select the ‘Press to Start Rebuild Now’ button and wait for the rebuild process to confirm that the rebuild was successful.

Now browse to “System Management -> System management” to check and see if the upgrade link is now available.

Important Note: If the upgrade link is still not available, then contact GWAVA support. A GWAVA support technician will need to apply a fix to your configuration database, to let the GWAVA manager see that your servers are running on a Linux or Windows OS.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 1964.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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