7020987: Error: “Secure Connection Failed” when accessing FILR administration page

This document (7020987) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus Filr 3.2

Situation

When attempting to access the Filr port 9443 Appliance Console, the error “Secure Connection Failed” appears.
Attempting to access the Filr port 8443 Administration Console also fails (may simply time out).
PING and TELNET to the Filr server IP address are successful.

Resolution

1. From the Filr server’s console:
Verify that the Filr server has not run out of disk space
Check storage using the command
df -m
Check inodes using the command
df -i

If either of these commands indicate a problem with available resources, correct the problem and retest.

2. From the Filr server’s console:
Restart services
rcnovell-datamodel-service restart
rcnovell-jetty restart
After executing these commands, retest.

If the above steps do not resolve the problem:
Review the Filr logs for possible errors:
/var/opt/novell/tomcat-filr/logs/appserver.log
/var/opt/novell/tomcat-filr/logs/catalina.out
In the catalina.out log file, look for an error such as:

java.lang.Exception: Unable to load certificate key /vastorage/conf/certs/vaserver.key (error:02001002:system library:fopen:No such file or directory)
If this error appears, the certificate is either missing or corrupt. In this case, contact Micro Focus Customer Care for assistance in re-creating the certificate.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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