7021004: Microsoft Office Suite software such as Visio missing from Inventory Reports

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Novell ZENworks Configuration Management 11.4 Inventory

Microsoft Office Suite


  • Running a device inventory report in ZENworks Control Center(ZCC)
  • Microsoft Office Suite components such as Visio are missingfrom the report
  • Suite components show as installed in Add or RemovePrograms
  • Suite components show in the inventory xml file on thedevice

The following error message is seen in the loader-messages.log whenthe inventory scan processes:


[ZENLoader] [739] [] [InventoryStorer][Exception loading component: InternalDataModelException::com.novell.zenworks.datamodel.exceptions.InternalDataModelException:org.hibernate.StaleObjectStateException: Row was updated or deletedby another transaction (or unsaved-value mapping was incorrect):((com.novell.zenworks.datamodel.objects.inventory.Software#54daeb9043200bccb7ee9300d2cb60ea()


Caused by: org.hibernate.StaleObjectStateException: Row was updatedor deleted by another transaction (or unsaved-value mapping wasincorrect):((com.novell.zenworks.datamodel.objects.inventory.Software#54daeb9043200bccb7ee9300d2cb60ea()



Please contact Micro Focus Customer Care for a resolution to thisissue.


This issue is caused by orphaned entries in the inventory databasetables.


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