7021004: Microsoft Office Suite software such as Visio missing from Inventory Reports

This document (7021004) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.4 Inventory

Microsoft Office Suite

Situation

  • Running a device inventory report in ZENworks Control Center(ZCC)
  • Microsoft Office Suite components such as Visio are missingfrom the report
  • Suite components show as installed in Add or RemovePrograms
  • Suite components show in the inventory xml file on thedevice

The following error message is seen in the loader-messages.log whenthe inventory scan processes:

ERROR:

[ZENLoader] [739] [] [InventoryStorer][Exception loading component: InternalDataModelException::com.novell.zenworks.datamodel.exceptions.InternalDataModelException:org.hibernate.StaleObjectStateException: Row was updated or deletedby another transaction (or unsaved-value mapping was incorrect):((com.novell.zenworks.datamodel.objects.inventory.Software#54daeb9043200bccb7ee9300d2cb60ea()

atcom.novell.zenworks.datamodel.database.AbstractDatabaseTypeHelper.newStandardDataModelException(AbstractDatabaseTypeHelper.java:468)



Caused by: org.hibernate.StaleObjectStateException: Row was updatedor deleted by another transaction (or unsaved-value mapping wasincorrect):((com.novell.zenworks.datamodel.objects.inventory.Software#54daeb9043200bccb7ee9300d2cb60ea()

atorg.hibernate.persister.entity.AbstractEntityPersister.check(AbstractEntityPersister.java:2368)

Resolution

Please contact Micro Focus Customer Care for a resolution to thisissue.

Cause

This issue is caused by orphaned entries in the inventory databasetables.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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