7021007: ZCM Crashes due to SLES 11SP4 Kernel Update 3.0.101-104.2 or SLES 12 SP2 4.4.59-92.20.2

This document (7021007) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management

Situation

After applying SLES 11SP4 Kernel Update 3.0.101-104.2, the ZCM Primary servers are no longer functional due to Java services crashing.
SLES 12 SP3 4.4.59-92.20.2 will also cause the same issue.

Resolution

Do not apply this at this time or roll it back if it has been applied.
SUSE Engineering has been engaged to analyze this issue.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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