7021015: SSL configuration fails Test or Save in LDAP / Active Directory Setup

This document (7021015) is provided subject to the disclaimer at the end of this document.


Micro Focus Service Desk 7.3 LDAP

Micro Focus Service Desk 7.4 LDAP

Micro Focus eDirectory

Microsoft Active Directory

SUSE Linux Enterprise Server 12 Service Pack 1 (SLES 12 SP1)


  • Service Desk installed on SLES 12 SP1
  • IBM Java is installed on the Service Desk server
  • Configuring LDAP / Active Directory in Service Desk
  • Using SSL – Anonymous or SSL – Username + Password Securitysetting
  • Clicking Test or Save after entering the details

The following error is seen in the web console:


Connection Test: Failed

“Unable to connect to the server: Protocol communicationerror.

The following error is seen in LiveTime.log:


(SecureSocketFactory.java:116) – Anunknown error occurred

java.security.NoSuchAlgorithmException: SSLv3 SSLContext notavailable



  1. Uninstall IBM Java from the Service Desk server

    Example command:

    zypper rm java-1_8_0-ibm
  2. Reboot the Service Desk server
  3. Reconfigure LDAP / Active Directory Setup


$JRE_HOME environment variable is pointing to a non-supported Javaversion.

Additional Information

Only the Oracle Java Development Kit (JDK) is supported for usewith Service Desk.

Do the following to verify which Java Runtime Environment (JRE) isbeing used:

  1. Run the following command:

    echo $JRE_HOME

    Example output:

  2. Run the following command (Change the beginning according toabove echo command output):

  3. Verify that the version listed is pointing to the JRE installedwith the Oracle JDK


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