7021022: How to reset Mobility server’s encryption to cleartext

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Novell GroupWise Mobility Service

Novell Data Synchronizer Mobility Pack


GroupWise Mobility Service not working, can’t start, unable to load, not syncing.

GMS Services fail to load after Server host name change.

Server’s hostname was recently changed or reconfigured.

How to reconfigure Mobility server’s hostname for proper encryption/decryption


  1. See TID 7015282 – How to install dsapp on a Mobility server.

    Note: Once dsapp is installed, proceed with the steps below.

  2. From a terminal window, enter the following commands:
  • dsapp –clear

  • Enter y to remove encryption from XMLs.
    • Follow the prompts by entering the desired passwords.

  • Run /opt/novell/datasync/update.sh to re-encrypt XMLs.
  • Cause

    Server’s hostname has been changed, altered, or reconfigured, and has been forgotten/lost. GMS unable to function properly as it can’t decode or decrypt important password information.

    The clear switch deletes the lines containing encrypted password in the XML files, and then replaces them with cleartext.

    The update.sh re-encrypts the clear text passwords and will output which config files


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