7021047: NetIQ Access Manager NIDP server slow on processing authentication requests

This document (7021047) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Access Manager 4.2

NetIQ Access Manager 4.3

Situation

  • Slow IDP server authentication request processing
  • No high utilization
  • No configuration changes have been applied to NAM
  • Several UserStores have been configured

Resolution

  • In most of the cases this is caused by LDAP (userstore) servers not reachable. Please review your userstore configuration and make sure all LDAP server configured are up and running

  • Make sure LDAP server can be revolved by DNS reverse lookups. Taking a LAN trace will show DNS reverse lookup failing for LDAP servers configured. As a workaround a local hosts file entry will fix the problem as well

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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