7021189: Discovery Fails with Message “Package ‘…’ cannot be found”

This document (7021189) is provided subject to the disclaimer at the end of this document.


PlateSpin Forge 4.x, 11.x

PlateSpin Migrate 11.x, 12.x

PlateSpin Protect 11.x


Workload discover or adding a workload fails with a message similar to ERROR: “Package ‘XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX:X’ cannot be found.” This may occur after a fresh install of the product.


Ensure all the prerequisites have been installed and configured correctly and that the product was installed using the local Administrator account.

If any prerequisites were not installed, configured correctly or the product was not installed using the local Administrator account, uninstall the product and install it correctly according to the product’s installation guide.
If the problem still remains, remove the PlateSpin server from the domain.


All the prerequisites need to be installed and configured correctly according to the product’s installation guide.

A domain wide group policy may also be preventing the product from performing the needed operations to discover or add a workload.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.


Leave a Reply