7021190: Installing the Controller on a Windows Source Workload Fails

This document (7021190) is provided subject to the disclaimer at the end of this document.


PlateSpin Forge 4.x, 11.x

PlateSpin Migrate 11.x, 12.x

PlateSpin Protect 11.x


While installing the controller on a Windows source workload, the job fails with the message ERROR: “Failed to retrieve controller ID: Access is denied.


On the PlateSpin server, go to https://localhost/platespinconfiguration in a web browser.

Look for the setting InstallControllerUsingService.

Change its value to false and save it.

Retry the job.


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