7021190: Installing the Controller on a Windows Source Workload Fails

This document (7021190) is provided subject to the disclaimer at the end of this document.

Environment

PlateSpin Forge 4.x, 11.x

PlateSpin Migrate 11.x, 12.x

PlateSpin Protect 11.x

Situation

While installing the controller on a Windows source workload, the job fails with the message ERROR: “Failed to retrieve controller ID: Access is denied.

Resolution

On the PlateSpin server, go to https://localhost/platespinconfiguration in a web browser.

Look for the setting InstallControllerUsingService.

Change its value to false and save it.

Retry the job.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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