7021294: Items Sent to Internet by Caching Users Fail

This document (7021294) is provided subject to the disclaimer at the end of this document.

Environment

GroupWise 2014

GroupWise 2014 R2

Situation

Messages sent via the GroupWise Client while in caching mode are never delivered and are never handed off to the Online GroupWise Mailbox.

This problem happens for all users.

Resolution

The GroupWise System Preferences was set to include a Default Routing Domain in a single domain and single post office system. After clearing the setting and recreating the caching mailbox, the problem was resolved.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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