7021359: cups drops jobs after three hours of printer unattainability

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Environment

SUSE Linux Enterprise Server 12

cups > 1.6b1

Situation

Jobs sent to printers which are unresponsive for a longer period are dropped by cups. When activating debug mode the following message can be found in /var/log/cups/error_log :

E [08/Sep/2017:01:18:05 +0200] [Job 4] The printer is not responding.

[…]

I [08/Sep/2017:01:19:02 +0200] [Job 4] Canceling stuck job after 10800 seconds.

Resolution

Set MaxJobTime in /etc/cups/cupsd.conf to 0 to disable this behavior. See man 5 cupsd.conf for more information.

Cause

cups 1.6b1 introduced a changed behavior that cancels jobs after 10800 seconds of printer unattainability by default.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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