7021461: iOS 11 devices fail to complete enrollment with error java.lang.NumberFormatException

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Environment

ZENworks Configuration Management 2017 Update 1

Situation

iOS 11 devices fail to complete enrollment. Devices remain in Pending Enrollment state.

ERROR (from services-messages.log):

[BasicInfoSyncHandler] [] [Failed to process basic info java.lang.NumberFormatException: For input string: “”]

Resolution

For 2017 Update 1, contact Micro Focus Customer Care, ZENworks technical support for an official FTF (field test file) to fix.

Cause

MCC is an empty string rather than null as prior versions:
<key>SubscriberMCC</key>
<string></string>

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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