7021461: iOS 11 devices fail to complete enrollment with error java.lang.NumberFormatException

This document (7021461) is provided subject to the disclaimer at the end of this document.


ZENworks Configuration Management 2017 Update 1


iOS 11 devices fail to complete enrollment. Devices remain in Pending Enrollment state.

ERROR (from services-messages.log):

[BasicInfoSyncHandler] [] [Failed to process basic info java.lang.NumberFormatException: For input string: “”]


For 2017 Update 1, contact Micro Focus Customer Care, ZENworks technical support for an official FTF (field test file) to fix.


MCC is an empty string rather than null as prior versions:


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.


Leave a Reply