7021462: Forwarding an encrypted email, using Entrust Entelligence, that contains an attachment, drops the attachment

This document (7021462) is provided subject to the disclaimer at the end of this document.

Environment

GroupWise 2014 R2 Support Pack 2 Windows Client

Entrust Entelligence 9.2

Situation

Steps to duplicate:

  1. Ensure the sender and receiver are logged into Entrust
  2. Within the GroupWise client, right-click on any email in anyfolder and select to “Forward as an Attachment”
  3. Go to the GroupWise Client’s Send Options, select the Securityoption and check the box next to “Encrypt forrecipients”
  4. Proceed to send the email to a user outside the GroupWisesystem, for example to an Exchange user
  5. The recipient Exchange user will receive the email but missingthe attachment

Resolution

Add the following registry key to the workstation running the Outlook client on the receiving end.

[HKEY_LOCAL_MACHINESOFTWAREWow6432NodeEntrustESPOLK]

“DisableSMIMEDecode”=dword:00000001

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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