7023014: How to clear the policy database.

This document (7023014) is provided subject to the disclaimer at the end of this document.

Environment

Change Guardian 4.x

Change Guardian 5.x

Situation

Windows Agent Policies are corrupted and need to be cleared.

Windows Agent service stops multiple times with no explanation or clear error.
New policy is assigned and will not trigger an event after agent performs a heartbeat.

Resolution

To manually clear the Windows Agent Policy database follow the instructions below:

1.) Login to the machine where the Change Guardian agent is installed.
2.) Open Services and stop the Change Guardian Agent Service.
3.) Open file explorer and go to C:program files (x86)NetIQChangeGuardiandata
4.) Locate IQConfig.db right click and select to rename the file. Rename it to IQConfig-BAK.db and save it.
5.) Then locate the IQConfig subdirectory and double click to view the contents.
6.) In the IQConfig sub directory locate the IQConfig.db and right click and select to rename the file. Rename the file to be IQConfig-BAK.db and save it.
7.) Go to Services and start the Change Guardian Agent Service.

Cause

The Change Guardian Agent downloads the assigned policies upon the first heartbeat after any policies are assigned, changed or updated. Rarely the policies can become corrupted in the db files where they are stored causing several issues with agent.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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