Advisory: Sophos Central – Some users are intermittently experiencing issues with the Central Dashboard

We are investigating reports of some Sophos Central users intermittently experiencing issues with the Central Dashboard.

Applies to the following Sophos product(s) and version(s)

Sophos Central Admin

Some Sophos Central users are experiencing issues logging into the Central Dashboard and/or intermittent performance and slowness issues navigating the Dashboard.

[11/1/2019 – 8.30pm EST] – RESOLVED

  • The Sophos Central Admin login issue has been resolved. All Services have been restored to normal.
  • Completed. Sophos is actively monitoring.

[11/1/2019 – 7.30pm EST]

  • The Sophos Central Admin login issue has been resolved, however some users may experience intermittent performance and slowness issues while accessing the Central Dashboard. Sophos is actively monitoring to ensure this is resolved.

[11/1/2019 – 6pm EST]

  • Some Sophos Central Customers are unable to log into Central and unable to load Devices List. All Sophos product functionality is otherwise unaffected. We are actively working to address this issue and will update as soon as possible.

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