Advisory: Sophos Central Wireless – Issues registering AP/APX to Sophos Central

Sophos is investigating reports of Sophos Central users unable to register their AP/APX devices. The error “AP did not connect to cloud within the timeout” is displayed.

Applies to the following Sophos product(s) and version(s)

Sophos Central Wireless

Sophos Central users will be unable to register new AP/APX devices to Central. Re-registration of existing devices is also affected.

Note: Existing AP/APX devices managed by Sophos Central are not affected.

[Update – 8/19/2019 1pm EDT]

This issue has been resolved.

Any users still experiencing issues with the Central registration of their AP/APX device, are requested to contact support for further investigation.

[Update – 8/15/2019 8pm EDT]

The update was released, and we are seeing intermittent success with AP/APXs registering to Central. Development are continuing to investigate and work on this issue with high priority – We will have an update on this issue as soon as more information is available.

[Update – 8/14/2019 6pm EDT]

An update is currently being released – We expect to have another update by 7pm EDT today.

[Update – 8/14/2019 5pm EDT]

This issue is being actively investigated by Sophos Engineering. We expect to have another update by 6pm EDT today.

[Update – 8/14/2019 3pm EDT]

This issue is being actively investigated by Sophos Engineering. We expect to have another update by 5pm EDT today.

[Update – 8/16/2019 3:00pm EDT]

This issue is being actively investigated by Sophos Engineering. We expect to have another update by 9am EDT Monday.

[Update – 8/19/2019 12::00pm EDT]

This issue is being actively investigated by Sophos Engineering. We expect to have another update by 5pm EDT Monday.

[Update – 8/19/2019 17::00pm EDT]

Development has applied the fix to the platform and APX’s would register without any issue .

This issue is now resolved. Any users still experiencing issues with the Central registration of their AP/APX device, are requested to contact support for further investigation.

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