Advisory: Sophos XG Firewall – Issues registering with Sophos Central

Sophos is investigating reports of XG Firewall users who are experiencing errors trying to register to Sophos Central.

The following message is shown: “Temporary error while accessing Sophos Central”.

Applies to the following Sophos product(s) and version(s)

Sophos Firewall

Sophos XG users attempting to register their firewall with Sophos Central results in the error “Temporary error while accessing Sophos Central”.

This affects new registration and re-registration attempts.

Note: XG Firewalls already registered with Sophos Central are not affected.

[Update – 8/14/2019 7pm EDT]

An update was released, and we are seeing successful registrations now. Please contact us if you continue to experience any new or different XG registration problems.

[Update – 8/14/2019 6pm EDT]

An update is currently being released – We expect to have another update by 7pm EDT today.

[Update – 8/14/2019 5pm EDT]

This issue is being actively investigated by Sophos Engineering. We expect to have another update by 6pm EDT today.

[Update – 8/14/2019 3pm EDT]

This issue is being actively investigated by Sophos Engineering. We expect to have another update by 5pm EDT today.

Sophos is actively investigating to resolve this issue.

An update was released, and we are seeing successful Sophos XG Firewall registrations with Sophos Central now.

Any users still experiencing issues related to XG and Central registration are requested to contact support and reference this article for further investigation.

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