Central Admin – May 2019 – Some customers have reported performance issues within the People and Devices sections

Update June 22nd – Update to improve performance of loading people/device page has been released.

  • The update that occurred during the week of June 3rd – resolved the performance issue when searching and opening devices/people.
  • June 22nd update helped to improve initial page loading for People/Devices for customers with large amounts of devices/users. Expectation = ~5 seconds per 10k items (note this does not include network time, this is the UI display time after the data is received).

Original alert:

Sophos is currently investigating reports from some customers experiencing slow performance within the ‘People/Users’ and ‘Devices/Computers’ sections of the Sophos Central Dashboard.

Reported performance issues are experienced when certain actions, such as searching and opening users/devices, are taking ~5 to 10 seconds or more for some customers within the following sections:

  • Main Overview pages:
    • People = https://cloud.sophos.com/manage/bulk-users
    • Devices = https://cloud.sophos.com/manage/bulk-computers
  • This will also include the People/Device/Computer pages that also reside within other Sophos Central Product sections, such as Endpoint/Server/Encryption/etc.

Applies to the following Sophos product(s) and version(s)

Sophos Central Admin

Some Sophos customers may experience slower than expected performance while trying to work (search/open) within People and Device sections within Sophos Central.

Update June 22nd – Update to improve performance of loading people/device page has been released.

  • The update that occurred this week (week of June 3rd) – resolved the performance issue when searching and opening devices/people.
  • June 22nd update helped to improve initial page loading for People/Devices for customers with large amounts of devices/users. Expectation = ~5 seconds per 10k items (note this does not include network time, this is the UI display time after the data is received).

If you are impacted by this performance issue, there are no actions that need to be taken. We will continue to update this article with any new information related to the resolution of this issue.

If you are experiencing a different issue that is not related to the Users or Devices pages, please raise a support case to our Technical Support team for assistance/investigation.

This article will be updated when more information becomes available

If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible.

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