We are currently in the process of migrating the Sophos DDNS service to a more robust and scalable infrastructure but in the interim, we are aware there are issues related to service accessibility and reliability. If you are experiencing issues or have mission critical applications dependent on DDNS, in the interim, we recommend that you consider a third-party DDNS provider.
Intermittent communication issues may be observed for systems that use the Sophos Dynamic DNS service. Changes to the IP of the XG may not be updated for the Dynamic DNS entry. In addition, adding a new host may take several attempts before a successful registration.
The new infrastructure has been migrated and all zones are now working off of this new platform. No further updates since this issue is considered resolved.
If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.
This is invaluable to us to ensure that we continually strive to give our customers the best information possible.