Sophos Email : Admin quarantine fails to complete loading for customers in UTC +0 timezone

Sophos Email customers with their system clocks set to the UTC +0 timezone may be unable to view the contents of the quarantine page via Central Admin

Applies to the following Sophos product(s) and version(s)

Sophos Central Email

Attempting to load the quarantine page will result in just seeing the loading timer

This is currently under investigation by our engineering team

In the short term, see the Workaround sections below for viable workarounds.

This article will be updated once the issue is resolved.

There are 2 viable options to workaround this problem

  • Users can access the contents of their quarantine via the User Portal
  • Alternatively if admin quarantine access is required, temporarily changing the timezone on the client machine to UTC +1:00 and reloading the quarantine page will allow the content to load.

This article will be updated once more information on a proposed fix is known

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