Can anyone confirm that clients running an older version of SEP 14 should still recieve virus definition updates from the SEPM automatically after an upgrade to SEPM? Usally I like to perform a staged migration from the older client to the newer client after an update. After the most recent update clients running 1 version behind have stopped recieving virus definition updates from the SEPM, however they have stayed in contact with the server. I did upgrade one client to prove my theory, once it was upgraded it started reciving virus definition updates. Additionally if I run LiveUpdate striaght from the server the virus definitions update on an old client. Aditionally if I change the LiveUpdate settings policy to only use the default Symantec LiveUpdate server, ie go out to the internet, the clients will recieve the definition updates.
We have Client Server topology for Symantec Endpoint Protection Server 14.1
One of the lcient is getting “Reputation check for unproven files failed because of network errors for the last 3 days.” the client contains sensitive info and is not connected to the internet. I was reading online that for Reputation Check, you need access to the internet.
The client has no internet connectivity. What should I do to get rid of this error?
Recently I am experiencing a prompt while using Outlook 2016 with Symantec Endpoint Security add-on. Below is the screenshot of it:
I have tried disabled the add on via Outlook 2016 but still encountered this error. Is there any solution for this, apart from un-installing Symantec Endpoint Client?
Incompatible Add-Ins or Services
Citrix Files for Outlook is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins. This includes meta-data scrubbers, SmartVault, iTunes, Grammarly and other add-ins. While frequently encountered add-ins may be specifically mentioned in this article, this article should not be treated as a final list of incompatible add-ins.
Some antivirus programs will not allow Citrix Files for Outlook to be installed. See the Solution section for more information.
We’re still seeing the issue described in this post: https://www.symantec.com/connect/forums/windows-security-center-shows-status-unavailable-wsep-142?ts=1573500650
… but the post was marked as resolved and closed?
Windows Defender Security Center – Virus & Threat Protection – Current Threats/Protection Settings/Protection Updates – all show “Status Unavailable”
Windows 10 Enterprise – Version 10.0.17763 Build 17763
Symantec Endpoint Protection – Version 14.2.3335.1000 Build 3335
Sophos Email customers with their system clocks set to the UTC +0 timezone may be unable to view the contents of the quarantine page via Central Admin
Applies to the following Sophos product(s) and version(s)
Sophos Central Email
Attempting to load the quarantine page will result in just seeing the loading timer
This is currently under investigation by our engineering team
In the short term, see the Workaround sections below for viable workarounds.
This article will be updated once the issue is resolved.
There are 2 viable options to workaround this problem
- Users can access the contents of their quarantine via the User Portal
- Alternatively if admin quarantine access is required, temporarily changing the timezone on the client machine to UTC +1:00 and reloading the quarantine page will allow the content to load.
This article will be updated once more information on a proposed fix is known
If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.
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Hi, Few hours ago Google released Update 78 for Chrome and since then it’s seems to be broken for symantec endpoint protection users.
The problem is you can’t load any pages, You will get “Aw, Snap” Error.
The workaround I found was to launch chrome with no sandbox:
Anyone know a permanent solution?
My symantec endpoint protection version is 14.0 MP1