My Citrix Files for Outlook isn't working with my other add-ons or antivirus

Incompatible Add-Ins or Services

Citrix Files for Outlook is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins. This includes meta-data scrubbers, SmartVault, iTunes, Grammarly and other add-ins. While frequently encountered add-ins may be specifically mentioned in this article, this article should not be treated as a final list of incompatible add-ins.

Some antivirus programs will not allow Citrix Files for Outlook to be installed. See the Solution section for more information.


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Still see issues with Windows 10 Virus & Threat Protection showing “status unavailable”

I need a solution

Hello All,

We’re still seeing the issue described in this post:

… but the post was marked as resolved and closed?

The issue:

Windows Defender Security Center – Virus & Threat Protection – Current Threats/Protection Settings/Protection Updates – all show “Status Unavailable”


Windows 10 Enterprise – Version 10.0.17763  Build 17763

Symantec Endpoint Protection – Version 14.2.3335.1000 Build 3335




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Sophos Email : Admin quarantine fails to complete loading for customers in UTC +0 timezone

Sophos Email customers with their system clocks set to the UTC +0 timezone may be unable to view the contents of the quarantine page via Central Admin

Applies to the following Sophos product(s) and version(s)

Sophos Central Email

Attempting to load the quarantine page will result in just seeing the loading timer

This is currently under investigation by our engineering team

In the short term, see the Workaround sections below for viable workarounds.

This article will be updated once the issue is resolved.

There are 2 viable options to workaround this problem

  • Users can access the contents of their quarantine via the User Portal
  • Alternatively if admin quarantine access is required, temporarily changing the timezone on the client machine to UTC +1:00 and reloading the quarantine page will allow the content to load.

This article will be updated once more information on a proposed fix is known

If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.

This is invaluable to us to ensure that we continually strive to give our customers the best information possible.


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Chrome 78 Update & Symantec Endpoint Protection Issue!

I need a solution

Hi, Few hours ago Google released Update 78 for Chrome and since then it’s seems to be broken for symantec endpoint protection users.

The problem is you can’t load any pages, You will get “Aw, Snap” Error.

The workaround I found was to launch chrome with no sandbox:

Chrome.exe –no-sandbox

Anyone know a permanent solution?

My symantec endpoint protection version is 14.0 MP1




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Windows Security Center shows “Status Unavailable” w/SEP 14.2

I need a solution

We’ve encountered an issue with SEP 14.2 RU1 MP1 (14.2.4814.1101) on Windows 10 1803 where Windows Defender Security Center shows “Status Unavailable” for both “Virus & Threat Protection” and “Firewall & Network Protection”. If I open SEP, everything looks good, as expected, and opening the Windows Defender Firewall control panel applet shows the “These settings are being managed by vendor application Symantec Endpoint Protection”, as expected.

I’ve tried to do some research on this before posting; TECH247987 doesn’t appear to apply in this situation, as that’s for an older version. TECH255344 says to check the SepWscSvc and SymELAM services; SepWscSvc is running without error, and SymELAM is enabled but stopped. If I manually start the SymELAM service, the status messages in WSC don’t change.

What’s weird is if I open WSC right after a reboot, it’ll display an indeterminate progress bar (the animated “line of dots” thing) under both Virus & threat protection and Firewall & network protection for about a minute or two, then for about 15 seconds Firewall will go green and say “No action needed” and Virus will show “Threat service has stopped. Restart it now”. After that, it reverts back to “Status unavailable”.

It shouldn’t matter that we have a password set for the SEP client, right? Anyone have any ideas?



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