Clients on older version stopped updating after SEPM was upgraded

I need a solution

Can anyone confirm that clients running an older version of SEP 14 should still recieve virus definition updates from the SEPM automatically after an upgrade to SEPM?  Usally I like to perform a staged migration from the older client to the newer client after an update.  After the most recent update clients running 1 version behind have stopped recieving virus definition updates from the SEPM, however they have stayed in contact with the server.  I did upgrade one client to prove my theory, once it was upgraded it started reciving virus definition updates.  Additionally if I run LiveUpdate striaght from the server the virus definitions update on an old client.  Aditionally if I change the LiveUpdate settings policy to only use the default Symantec LiveUpdate server, ie go out to the internet, the clients will recieve the definition updates.

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Reputation check for unproven files failed because of network errors for the last 3 days

I need a solution

Hi,

We have Client Server topology for Symantec Endpoint Protection Server 14.1 

One of the lcient is getting “Reputation check for unproven files failed because of network errors for the last 3 days.” the client contains sensitive info and is not connected to the internet. I was reading online that for Reputation Check, you need access to the internet. 

The client has no internet connectivity. What should I do to get rid of this error?

Thanks

Jamshed

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Uninstall Errors 1603 & 1622

I need a solution

I’m trying to uninstall Symantec Endpoint Protection on several of our machines using only the command prompt and not requiring any user input. This is the command I’ve been using:

wmic product where (name = “symantec endpoint protection”) call uninstall

This worked for the majority of the time, but some machines (~40) say that the method has completed, but return an error code and don’t actually uninstall. They either return a 1603 or a 1622. 

Here is a link to the error code meanings: https://cloudywindows.io/windowsinstallererrorcodes/

1603    Fatal error during installation
1622    Error opening installation log file. Verify that the specified log file location exists and is writable

The command prompt is elevated to SYSTEM, so it shouldn’t be a permissions issue. 

I’ve also tried doing this in PowerShell with similar results using this command:

(Get-WmiObject -Class Win32_Product -Filter "Name='Symantec Endpoint Protection'" -ComputerName COMPUTERNAME).Uninstall()

Does anyone know what the issue is, or know of any Symantec uninstall utility that can be run from the command line? I’d like to not have to restart the computer and not require user input as well.

Thanks in advance!

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My Citrix Files for Outlook isn't working with my other add-ons or antivirus

Incompatible Add-Ins or Services

Citrix Files for Outlook is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins. This includes meta-data scrubbers, SmartVault, iTunes, Grammarly and other add-ins. While frequently encountered add-ins may be specifically mentioned in this article, this article should not be treated as a final list of incompatible add-ins.

Some antivirus programs will not allow Citrix Files for Outlook to be installed. See the Solution section for more information.

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Still see issues with Windows 10 Virus & Threat Protection showing “status unavailable”

I need a solution

Hello All,

We’re still seeing the issue described in this post:  https://www.symantec.com/connect/forums/windows-security-center-shows-status-unavailable-wsep-142?ts=1573500650

… but the post was marked as resolved and closed?

The issue:

Windows Defender Security Center – Virus & Threat Protection – Current Threats/Protection Settings/Protection Updates – all show “Status Unavailable”

Environment:

Windows 10 Enterprise – Version 10.0.17763  Build 17763

Symantec Endpoint Protection – Version 14.2.3335.1000 Build 3335

Suggestions?

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Sophos Email : Admin quarantine fails to complete loading for customers in UTC +0 timezone

Sophos Email customers with their system clocks set to the UTC +0 timezone may be unable to view the contents of the quarantine page via Central Admin

Applies to the following Sophos product(s) and version(s)

Sophos Central Email

Attempting to load the quarantine page will result in just seeing the loading timer

This is currently under investigation by our engineering team

In the short term, see the Workaround sections below for viable workarounds.

This article will be updated once the issue is resolved.

There are 2 viable options to workaround this problem

  • Users can access the contents of their quarantine via the User Portal
  • Alternatively if admin quarantine access is required, temporarily changing the timezone on the client machine to UTC +1:00 and reloading the quarantine page will allow the content to load.

This article will be updated once more information on a proposed fix is known

If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.

This is invaluable to us to ensure that we continually strive to give our customers the best information possible.

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Chrome 78 Update & Symantec Endpoint Protection Issue!

I need a solution

Hi, Few hours ago Google released Update 78 for Chrome and since then it’s seems to be broken for symantec endpoint protection users.

The problem is you can’t load any pages, You will get “Aw, Snap” Error.

The workaround I found was to launch chrome with no sandbox:

Chrome.exe –no-sandbox

Anyone know a permanent solution?

My symantec endpoint protection version is 14.0 MP1

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