Symantec.cloud not reinstalling after re-imaging

I need a solution

We have a problem with Symantec.cloud that is holding up our Windows 10 deployment.

We have created a symredistributable package and an .msp and distribute it through Group Policy.

When a new system is imaged the software gets installed and all is well.

However when this system is wiped and re-imaged, the software is not re-installed completely.

The event log shows that the product is configured successfully but no services are running nor files are present.

We do not understand how this can be, we have the idea that ‘somehwere’ a GUID of the computer is stored causing this problem.

The computer however is wiped and re-imaged completely. Even when the computer account is removed from AD before wiping the software doesn’t reinstall.

Removing the computer from the cloud console doesn’t help either.

Only ‘redeploy software’ at the AD level causes a full reinstall, but that’s for all computers so that is no real solution. 

We find this problem very strange and have spend considerable time trying to figure out what is happening, to no avail.

At the moment it seems that we are going to have to switch to another manufacturer because our computers have to be reliably installed with AV software immerdialtely after imaging.

We don’t want to put the software in the image because of the inflexibility that causes.

Other methods of distributing do not work because our users are not admins. Even if you manage to start of symredistributable as an admin, it only unpacks locally and starts another process to install which, very sad indeed, needs admin rights and gets you the UAC prompt.

[moved from Symantec.cloud not reinstalling after re-imaging ]

 
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Symantec Upgrade Advise

I need a solution

Dear All,

Currently, in our property, we are using Symantec Endpoint Protection Manager and Endpoint Protection version 12.1.2015.2015. Currently, this doesn’t support in installing for devices with Windows 10 OS. But it’s compatible with windows server 2012. Kindly advice me to which version should we upgrade to for the windows 10 compatibility. And if we are upgrading what challenges we will face or are there any requirements. 

Thank you all in advance. Please help. I need to submit my company by today itself.

Thanks & Regards,

Shiras Nahas

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Win 7 is Stuck in Shutting down process, after Symantec upgrade from 12.1 to 14.0 mp1

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Hello Symantec Team,

Recently we have started using New Symantec version 14.0.2332.0100 and facing the issue of Win 7 stuck in shutting down process. This issue was not occured with SEP 12 version.

After we have upgraded symentec version from 12 to 14 then this issue started. Also we have checked with new symentec 14 installation on fresh win 7 OS but getting same problem.

Everytime we should hard reboot to systems.

Currently Windows 7 x64 is installed on those systems which getting this issue. This issue is affected on more than 50 systems.

Kindly provide the solution as soon as possible.

Thanks & Regards,

Abhijeet

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SepMasterService fails to start

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Countless machines running 12.1.6 where the SepMasterService fails to start normally after a reboot.  Already opened a ticket with support over a month ago.

sc.exe \computername query sepmasterservice

SERVICE_NAME: sepmasterservice
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

Then you get the dreaded message below when trying to open the Symantec GUI.

“Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection”.

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SEP 12 Firewall disables NIC – Dells/Win 7

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Good morning and thank you for taking a moment to look at this.

We are noticed an issue that is slowly growing in scale. We have several machines that are losing network connection because the NIC gets disabled. Every time this happens the SEP client reports a issue with the FIrewall. Our solution thus far has been too uninstall and reinstall the Firewall portion of SEP. Once the Firewall is removed and readded and then the machine rebooted the NIC is back up and running as if nothing ever happened.

Has anyone experienced this issue before? I found some posts about issues somewhat like this, but they were from 2012. Any input on this would be much appreciated. Sorry I did not have a screen shot of the exact warning that SEP gives when the Firewall goes haywire, but if need be I may be able to track one down. Thank you again for your time and consideration in this matter.

Damien

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Connection to cluster3.eu.messagelabs.com timed out

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Hello,

one of our mailservers is currently unable to connect to cluster3.eu.messagelabs.com which prevents us from sending vital Information to our partners.

Could you please review and whitelist 87.118.100.220

nc cluster3.eu.messagelabs.com 25
cluster3.eu.messagelabs.com [85.158.137.83] 25 (smtp) : Connection timed out

I have checked the blacklist and could not find any entries for that IP.

I’d appreciate a quick response and solution.

Best regards,

Alex

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