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Linux client not appending .gho or .ghs to files

I do not need a solution (just sharing information)

When I use the linux client to create an image of a disk, it is not making the .ghs files.  Instead, it continually tries to overwite the same filename without the .gho.  For example if the image name I type is “JohnSmith-desktop”, it does not append the ,gho to the end automatically and it keeps writing to the same file over and over again until it reaches about 2 GB and then starts over.  

If I manually put .gho at the end, like “JohnSmith-desktop.gho”, then it names the following files, but names them “JohnSmith-desktop.001”, “JohnSmith-desktop.002”, and so on.  It does not append the .ghs to the end.  

Anybody know how to fix this?

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Disk image create and restore issue

I need a solution

Hello, I have a Windows Server 2012 R2 server with GSS 3.3 installed. Client computer OS is Windows 10, Disk Management looks like attached image “disk_management.png”. In diskpart concole the disk and partition information looks like attached image “diskpart.png”
In GSS console:
Create image job command: -CLONE,MODE=CREATE,SRC=2,DST=%IMAGE_FILENAME% -SURE -SPLIT=0 -Z3
Image location: 1:2ImagesImage.gho
Restore image command: -CLONE,MODE=RESTORE,SRC=%IMAGE_FILENAME%,DST=2 -sure
Image location: 1:2ImagesImage.gho

Questions:
1. To create image, if image location set to D:Imagesimage.gho, the job seems never complete, status is keeping “Uploading disk image…” unless I delete the job manually. If image location set to 1:2xxxx.gho, the job completed successfully. Why this happens?
2. Restore image not work with above ghost command, the warning message is “The Drive number selected for deploying an image connot be same as the Drive number on which the image is stored.” Anything wrong in the restore command? Please advise.

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Persistent Server Connections – enable or disable?

I need a solution

I am noticing in our Symantec Management Agent installation logs the following:

<event date=’02/11/2020 11:59:52.0270000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’20612′ thread=’22000′ tickCount=’8830984′ >
  <![CDATA[Failed to establish main persistent server connection, error: Persistent connection is disabled (0x8FA50007)]]>
</event>
<event date=’02/11/2020 11:59:52.0270000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’20612′ thread=’22000′ tickCount=’8830984′ >
  <![CDATA[Failed to establish persistent server connection to ‘HTTP://<severname>:80/Altiris/WebSockets’ using ‘Matching’ connection profile, error: Persistent connection is disabled (0x8FA50007)]]>
</event>
 

So evidently we have persistent connections disabled.  Should we enable this feature? What are the pros/cons?  What are the questions we should ask before turning it on?  What is the downstream impact of turning it on?  What might break? 🙂

Thanks
Jim

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Ghost Image of System in RST UEFI from USB Boot

I need a solution

Hello, I’ve been using Ghost to image my personal machines for about 20 years. I simply boot off the CD and create backups to another drive, and restore in the same fashion. Now I just bought a new laptop, that doesn’t have a CD drive. So I created a bootable USB, which works on my older machines, but not the new laptop. The laptop bios settings include:  storage controller RST mode (not entirely sure why this laptop requires this), boot mode UEFI (can’t go to Legacy boot mode in RST), and USB boot enabled. I’ve tried multiple different settings and the laptop just will not bring up the USB in the boot menu. I tried taking the SSD out to put it in my old machine, but then realized it’s not SATA (it’s NVMe PCIe).

So can someone please enlighten me on how best create a Ghost image of this hard drive? Many thanks in advance!

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Symantec Management Agent error (AClient not installed)

I need a solution

During the Symantec Management Agent (SMA) installation (pushed out from server), i run into some messages about the AClient that dont look right to me (I could be wrong).

<event date=’01/23/2020 10:20:47.1710000 -05:00′ severity=’4′ hostName=’jima’ source=’Installer’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660593′ >
  <![CDATA[+ Running action: StopAClient]]>
</event>

<event date=’01/23/2020 10:20:47.2230000 -05:00′ severity=’4′ hostName=’jima’ source=’AeXUtility’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660640′ >
  <![CDATA[StopService(‘aclient’): Service is not installed]]>
</event>

<event date=’01/23/2020 10:20:54.9150000 -05:00′ severity=’4′ hostName=’jima’ source=’Installer’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58668328′ >
  <![CDATA[+ Running action: StartAClient]]>
</event>

<event date=’01/23/2020 10:20:54.9150000 -05:00′ severity=’4′ hostName=’jima’ source=’AeXUtility’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58668328′ >
  <![CDATA[StartService(‘aclient’): Service is not installed]]>
</event>

Questions

1. What is the ‘AClient’?

2. Why is the SMA install trying to stop it and later start it?

3. If the AClient is supposed to be stopped and started, why is it not installed?  Why isnt the SMA install installing the AClient BEFORE it attempts to stop/start the AClient?

4. What can i do to resolve? 

Thank You!

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Symantec Management Agent error (Core Agent Instalaltion error [GetInstallPath could not get the install path from InstallDir – error: 0x2])

I need a solution

When we install Symantec Management Agent on a new Windows 10 client machine, i see an error early on in the Agent log (in bold).  

<event date=’01/23/2020 10:20:46.9040000 -05:00′ severity=’4′ hostName=’jima’ source=’Installer’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660312′ >
  <![CDATA[Core Agent Installation started]]>
</event>
<event date=’01/23/2020 10:20:46.9080000 -05:00′ severity=’4′ hostName=’jima’ source=’CoreUtil’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660328′ >
  <![CDATA[Symbolic link between 64 and 32 bit registry views either created or not required.]]>
</event>
<event date=’01/23/2020 10:20:46.9090000 -05:00′ severity=’1′ hostName=’jima’ source=’CoreUtil’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660328′ >
  <![CDATA[GetInstallPath could not get the install path from InstallDir – error: 0x2]]>
</event>
 

Does anyone know what this event is telling me?  Where is the Core Agent Install trying to get an install path from?  Is there a setting on the server that isnt set correctly?  where would i look for clues as to why we are seeing this error?   And what is the Install Path used for?  And if it doesnt have one, is it using a default one instead?  It appears to continue the agent install without this variable.

Thank You

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