Latest from Symantec shows “Information is currently unavailable” on the Endpoint Protection Manager Home page

I do not need a solution (just sharing information)

Latest from Symantec shows “Information is currently unavailable” on the Endpoint Protection Manager Home page

Known issue being investigated. Please subscribe to this KB for updates:

https://support.symantec.com/us/en/article.TECH257…?

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Symantec & Rubrik & Qstar backup issue

I need a solution

We have a Windows 2012 R2 server running Symantec Endpoint Protection 14.2.53.23.2000. Same behavior I am reporting was also observed with ver 14.0.3876.1100

We have a backup appliance Rubrik on version 5.2 that archives virtual machines fine to the above server fine. It is when we attempt to write a virtual machine tape, using Qstar software we run into a problem. The job keeps restarting.

If we disable Symantec the jobs fails. If we put exceptions in place for the Qstar directories the job fails too.

If we remove Symantec the job completes.

How do we go about troubleshooting this type of scenerio? Rubrik and Qstar believe Symantec is the cause.

Thanks!

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Restoring files from disk-backup during backup disk->tape

I need a solution

Hello.

We are using LTO6-Tapes to backup. The size of ALL data (~3,5 TB) is now exceeding one tape, so we are planning to use two LTO6-Tapes.

At this time we cut all data in two parts (1. Mo-Th, 2. Fr).

The problem is the time backup and verify needs to complete, its about 8 hours for part one.

Now i considered to use the backup to harddisk and then duplicate to tape to backup all data on two tapes. (Don’t know how this function called in english version, using german)

My question: Is it possible to restore a file from harddisk-backup while it duplicates (verifies) to tape?

Our software-version is “Symantec Backup Exec 2014”, 14.1.1786.

Regards

Michael Habbe

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SEPM Live Update Error: “…could not update Symantec Endpoint Protection Manager Content Catalog 14.2”

I need a solution

Problem: Live Update on both SEPMs started giving the error, “Symantec Endpoint Protection Manager could not update Symantec Endpoint Protection Manager Content Catalog 14.2,” nearly 2.5 days ago. The logs have:

08/01 09:16:40 [1fac:1820] NONE        SesmLu SesmLuObjects DownloadedContent attribute read error: ClientMoniker, 6, Msg: Invalid pointer, hr: 80004003

08/01 09:16:33 [2960:280c] WARNING     SesmLu SesmLuObjects WARNING: DownloadedContent {22F6E1E7-C0A8-5601-231C-63C505180278} not found in content catalog, reading LUDCA.xml further

08/01 09:16:33 [2960:280c] NONE        SesmLu SesmLuObjects DownloadedContent attribute read error: ClientMoniker, 6, Msg: Invalid pointer, hr: 80004003

08/01 09:16:33 [2960:280c] WARNING     SesmLu SesmLuObjects WARNING: DownloadedContent {D3376E34-0A4B-0378-40BB-F90B3C7D94A4} not found in content catalog, reading LUDCA.xml further

08/01 09:16:33 [2960:280c] NONE        SesmLu SesmLuObjects DownloadedContent attribute read error: ClientMoniker, 15, Msg: Invalid pointer, hr: 80004003

08/01 09:16:33 [2960:280c] WARNING     SesmLu SesmLuObjects WARNING: DownloadedContent {E384F559-0A4B-0378-2A47-D5D9C12B8E18} not found in content catalog, reading LUDCA.xml further

08/01 09:16:33 [2960:280c] NONE        SesmLu SesmLuObjects DownloadedContent attribute read error: ClientMoniker, 19, Msg: Invalid pointer, hr: 80004003

08/01 09:16:33 [2960:280c] WARNING     SesmLu SesmLuObjects WARNING: DownloadedContent {C2A2A1DB-4AAF-498E-900A-3D7135B53966} not found in content catalog, reading LUDCA.xml further

Environment: Two Windows Server 2016 with 14.2.1015.0100 (waiting for 14.2 RU1 MP1 to upgrade), embedded database, and replication between them.

Support’s Proposed Solution: Break replication, run a repair on SEPM, and then run Live Update to see if error is gone

Since both SEPMs started to have the problem at the same time, I highly suspect there a problem with Symantec’s Lice Update servers and not my local SEPMs (no changes on them for months). Does this proposed solution from support make sense for this problem or do you have a better idea?

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Mac Clients “at risk” need admin rights…..?

I need a solution

Hi, 

i have a problem with mac clients in complete different networks. i use symantec endpoint protection cloud. after creating a install package and using all default settings from symantec the clients are “safe” and green after fresh installation.

now, a few weeks or month later “all” the clients are “at risk” at the client gui. The message is “you have to scan your machine, for this you need admin rights”.

I am investigating for month now with symantec support. they are unable to solve this problem. that drives me nuts.

In the console under : https://securitycloud.symantec.com

all clients are green and safe…..also these clients, that are “at risk” when you open the gui on the client.

Liveupdate is ok and green at the client.

All clients are mac os sierra and high sierra…

I would be very lucky if someone can help me with this. thank you !

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Client Connected But Doesn’t Show in SEPM

I need a solution

Greetings,

I have 4 Windows 7 Standard Embeded machines on my network. I have the Symantec 14.2.0.1030.0010 Client installed on them with just A/V function. According to the Troubleshooting window for the server connected it shows “Connected” on port 443.

In the SEPM Console I added the A/D container under clients which shows all 4 computers. Funny part is all 4 show offline. 

So what do I believe? The client or the SEPM?

And how do I fix it?

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Symantec DLP 14.5 Oracle 64 bit Installation Tools

I need a solution

Hi all,

I am in urgent need of the Symantec DLP ORacle 64bit Installation tools (database template, oracle create user etc). Unfortunately this is not available anywhere (Even Symantec support cannot provide a copy).

I would appreciate assistance on this front if somebody could share / upload a copy of the 14.5 installation tools?

Cheers,

Denis

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