Polaris Transportation digitises with RPA and hyperledger tech

Cloud computing, distributed ledger technology, machine learning, the internet of things (IoT) and artificial intelligence (AI) are among the technologies the Polaris Transportation Group is looking to deploy to become a tech leader in the transportation sector.

In May this year, the company’s in-house incubator set up its newest company, NorthStar Digital Solutions, through which Polaris has deployed robotic process automation (RPA), machine learning, IoT and AI to consolidate and automate antiquated systems technology.

Discussing how the company began its digital transformation, Polaris CTO Dave Brajkovich says: “We had gaps in our technology. The CEO reorganised the business. We needed to get digitised and catch up with technology.”

When Brajkovich joined the firm 18 months ago, there were many areas of the business that relied heavily on manual processes, he says. “I immediately realised there was loads of manual administration work being done. They were very mundane tasks. Lots of people thought they were doing the right thing, but there were also lots of silos across the business and a lot of inefficiencies, such as one area of the business had more work than another part.”

“We won’t be replaced by machines any time soon”

Dave Brajkovich, Polaris Transportation

Automation is often associated with reducing the work that people have to do, potentially leading to job cuts. But for Brajkovich, bots enable people to work more creatively. “We won’t be replaced by machines any time soon,” he says. “We will integrate and automate where we can and let people work on the client relationship, answer phones and value add. We are trying to utilise our people and boost human capital. People work hard and bring value to the business.”

Brajkovich’s goal is to provide a platform that should enable Polaris to run straight-through processing, avoiding the incumbent inefficiencies in manually handling freight paperwork.

The company operates cross-border freight services across the US and Canada and selected Work Fusion to automate customs handling, a heavily paper-based manual task. “We focused on customs document processing because we deal with a lot of customs paperwork, which takes a lot of effort and is a monumental task,” says Brajkovich. “Eight to 10 people touch these documents every day.”

Given the nature of the business, Polaris deals with 1,000 to 1,500 customs documents a day, says Brajkovich, but he adds: “Our non-intelligent OCR [optical character recognition] system didn’t do the job. We couldn’t get to a point where we could handle customs with a straight-through process system.”

Read more about robotic process automation

  • As companies increasingly turn to robotic process automation to accelerate digital transformation, Computer Weekly takes a look at how the market is evolving.
  • Intelligent process automation may eventually supplant traditional robotic process automation as AI propels the technology away from automating rote tasks.

According to Brajkovich, Polaris selected Work Fusion because it wanted a technology platform that could automate with process and become part of the company’s DNA. The platform also needed to offer application programming interface (API) connectivity and integration with the company’s enterprise resource planning (ERP) system.

The platform uses machine learning to understand any extra conditions in the customs documents that may require extra attention. Brajkovich says: “We manage by exception and use machine learning to teach the bot what it needs to look out for.”

An example of where an exception may be raised is when a document suggests that the product being shipped via Polaris may require an extra compliance check, such as if contains the acronym FDA – the US Food and Drugs Administration.

“The system learns and adjusts to change with minimal input and is able to scale,” says Brajkovich.

The road ahead

With North Star Solutions, the company has embarked on multiple routes to deliver digitisation and make IT another aspect of the business model, says Brajkovich. As such, the company has a blockchain hyperledger programme to provide integration with the outside world.

“We are working with our delivery partners, hooking up the ability to pass through orders from system to system, using the hyperledger as a base,” he says. “We want to be able to take data from one system and push that data to the client’s system. What happens is that the hyperledger becomes a common document with auditability and traceability.”

Brajkovich believes that combining the hyperledger platform with RPA can make a huge step forward in straight-through processing of cross-border shipments, which normally require paperwork for customs checks. “When we work with a customs broker, we take the customs paperwork from the client, process it to make sure everything is in order, and pass it on to the customs broker,” he says.

The link with the external world, outside Polaris, is via paperwork, he adds. “The paperwork from the client goes into our data stores. But we push paper back to the customs broker, which then processes it in its own system.”

The company is working on a project to eliminate this manual process, says Brajkovich. “It will enable us to share an API with the customs broker. No one will have to verify the data, which means we should be able to clear freight more quickly.”

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Copy SD.ChangeManagementSimple and make new Project

I need a solution

I Copied the original SD.ChangeManagementSimple Project and wanted to change it for a new Project. Everything works fine so far, but sometimes Tasks and process are doubled in a Ticket . One Comes from the original Project and one from the new one. I did Not change the service—id i know that should be an unique value. Could this be the Problem? Because if i change it to a new unique value, the Workflow wan‘t function anymore. Does anyone have a hint for my, because to reuse the SD.ChangeManagementSimple Project saves a lot of Time for me

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Work Smarter and Increase Productivity with the Latest Version of Dell EMC OpenManage Enterprise

When you are standing in the data center manually updating another server, do you ever wonder “They have driverless cars and artificial intelligence, why am I still doing IT management manually? There has to be a better way.”? Did you know that up to 75% of downtime is caused by manual and disconnected IT processes[1]? Additionally, many IT organizations are dealing with increased workloads and reduced budgets. These factors make it critical for IT professionals to work smarter. You need a tool that can deliver better results with less time and fewer steps, so you have … READ MORE

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[Webinar] PaaS/CaaS/SaaS/IaaS – What’s Right for My Applications?

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Would you like to understand how Application Portfolio Optimization services deliver a 195% ROI? Join our upcoming webinar to learn the Dollars and Sense of Optimizing Your Portfolio.Monday, March 4th, 2019
11:00 AM – 12:00 PM EST
4:00 PM – 5:00 PM GMT


Join Dean Davison, Principal Consultant, Forrester Consulting how companies have been able to reduce time to launch new products, grow revenue, and generate 195% ROI from optimizing their application portfolio by:

• Assessing application inter-dependencies
• Profiling to determine the right platform
• Migrating, modernizing, and replatforming to the most cost-effective platform
• Retiring apps and redirecting spend for new development

We will share with you the process for evaluating and optimizing your application portfolio and the financial and business impact of doing so.

Dell EMC’s Chip Kalfaian, Global Discipline Lead for Application Portfolio Optimization, provides additional details about the application-centric, patented methodology for the profiling, modernization, migration and retirement dispositions used to optimize your IT environments.

The post [Webinar] PaaS/CaaS/SaaS/IaaS – What’s Right for My Applications? appeared first on InFocus Blog | Dell EMC Services.


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Issues with workflow processing

I need a solution

Hi,

We have created few workflows for server decomission . Things have been working great but since last week, we see some issues with workflow processing.

The workflow processes till few steps and pauses. The only thing changed was account password. So we reset it back to original to move things.

This helped to some extent. Workflow progresses but each time we have to restart IIS services and server extensions. Workflow gets stuck until we again restart IIS and server extensions.

Can someone suggest here what the root cause could be and a permanent solution ?

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RSA Archer Controls Monitoring Program

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What do we mean by controls monitoring?

In today’s complex regulatory environment, organizations face a daunting task in maintaining compliance amidst constantly shifting obligations and requirements. As organizations attempt to keep pace and adapt control activities (controls) to changes in compliance requirements and operational risk scenarios, often times they are hamstrung by ad-hoc, disconnected compliance efforts that are implemented reactively across separate areas of the business. This severely limits the ability to maintain a real-time, aggregated view of risk and compliance impacts. Efficiency and scale also suffer as the volume of manual systems and processes overload the organization’s limited resources.

 

Implementing a program that includes a centralized inventory of assets, requirements, risks, and controls, coupled with a standardized approach to measuring control efficacy, is the key to ensuring diligence and completeness. This also provides the solid foundation necessary for enabling automation and improving the ability to continuously monitor key risk and control performance metrics as the organization adapts to changes in the business climate.

 

Why is a program approach to monitoring control activities so important?

Consolidating organizational compliance projects into a single platform offers business owners a unique level of visibility into critical risk and compliance information, enabling them to make fully informed risk based business decisions in support of organizational priorities. A single control universe can further align with extended corporate stewardship and responsibility goals and other strategic objectives.

 

RSA Archer Controls Monitoring Program Management

RSA Archer Controls Monitoring Program extends the foundation established with RSA Archer Controls Assurance Program Management, with a modernized approach to defining and managing separate compliance projects simultaneously. This includes tools to assess and report on the performance of controls across all enterprise asset levels and the ability to automate control assessments and continuously monitor ongoing compliance efforts. Customers can also enjoy seamless integration with other RSA Archer use cases designed to tackle all aspects of Integrated Risk Management in their unique environments.

 

Businesses that operate with disconnected, ad-hoc programs typically find themselves diverting more and more time and resources to compliance, only to see their overall risk levels continue to increase. Whereas organizations with optimized compliance programs are able to reverse that trend and return more resources to the business which can then be used to invest in future growth initiatives. An optimized program also serves to reduce overall operational risk and provide decision makers with a reliable means for exploring the opportunity landscape by enabling them to identify with confidence the business risks that are worth taking.

 

For more information, please visit RSA.com and review the Datasheet.


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Encourage Customers to Explore the Best Possible Way to Optimize and Transform Their IT

Organizations already know they need to embrace IT Transformation to remain competitive in today’s digitally driven economy.

Now a new study has revealed that to achieve their IT Transformation goals – and to subsequently enjoy the greatest benefits and success – businesses must optimize their IT infrastructure delivery through a combination of modernizing server hardware and automating its management.

Combined impact

It’s important for your prospects and customers to understand that server modernization and automation sits at the heart of an organization’s ability to transform its IT infrastructure.

All too often, enterprises try to achieve IT Transformation via piecemeal efforts rather than by adopting a more holistic approach. However, full IT Transformation requires a combined approach: with modernization of the server infrastructure, automation of the delivery and consumption of IT services, as well as transformation of an organization’s people and processes.

Industry analyst Forrester Consulting has found1 that while nearly all enterprises report some progress towards server modernization and automation, those that do both to a high degree are achieving the greatest business and technical benefits.

Become the trusted advisor for customers

As a Dell EMC partner, you’re ideally positioned to provide the support and guidance that organizations are looking for. What’s more, PowerEdge servers2 featuring the latest Intel® Xeon® Scalable processors are the perfect solution.

The Forrester report details a series of key recommendations for ensuring the greatest success with automation – ultimately concluding that to enjoy all the advantages of successful IT Transformation, companies must prioritize both hardware modernization and automation.

> Explore the key insights – download the report

1 Forrester Consulting Thought Leadership Paper, commissioned by Dell EMC, ‘Insights From Modernized IT: How To Achieve The Greatest Success As You Automate’, November 2018.

2Not available in all countries – please contact your account manager for more information.

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Delivering Quantifiable Customer Value with Dell EMC VMware-Based HCI

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Deploying Dell EMC VMware-based HCI provides a cost-effective and high-performing infrastructure foundation on which to run important business applications across distributed business environments. According to a recent IDC study, partners can help customers realize significant quantifiable value from these investments. Many of the IT processes put in place to support business operations are challenged to meet the demands of a rapidly changing digital world. Inefficiencies not only impede your customers’ business growth, they also create barriers to the very innovation needed to compete in an environment of shifting business models. Providing customers with highly automated, software-defined … READ MORE



ENCLOSURE:https://blog.dellemc.com/uploads/2019/01/DEMC-059057-Blog-Image-1-600×356.jpg

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Process SVC-UXI failed alarm

This issue is fixed in ATM release 8.2.1.0

Currently the following steps can be used to resolve this issue.

Perform steps in diagnostic mode as shell commands on affected node.

  • Check PID of SVC-UXI process
bmcli> show maintenance process 2/blm-4Run Level: Running Restarts Restarts Process Name PID Expected Unexpected Last Start Time------------------------ ----------- ------------ -------------- --------------------------....SVC-UXI 13207 0 34 Mon Apr 27 13:24:20 2015..bmcli>
  • To reset the shared memory for uxid process use the following command at the ASM:
# /opt/bmi/bin/uxi_tools --resetall

Once the above step is completed the issue should be resolved.

  • Verify that process is up and running and no more alarms are activated:
bmcli> show maintenance process 2/blm-4Run Level: Running Restarts Restarts Process Name PID Expected Unexpected Last Start Time------------------------ ----------- ------------ -------------- --------------------------....SVC-UXI 5687 1 34 Mon Apr 27 14:11:35 2015..bmcli>bmcli> show alarms activeAlarm Id Alarm No. Sev ID Type Timestamp-------- --------- ---- -------- ----- -------------------------bmcli> 

In the event that the issue is not resolved then the next step is the UXI process.

  • To restart the uxid process
bmcli> enablebmcli# maintenance process 2/blm-4 SVC-UXI restartRestarting SVC-UXIbmcli#

If the issue still occurs restart the APP-Proxy (webproxy) process.

  • To restart the webproxy process
bmcli> enablebmcli# maintenance process 2/blm-4 APP-Proxy restartRestarting APP-Proxybmcli#

​

NOTE:

In most cases the steps above should resolve the issue but there can be some exceptions where a full ASM node reboot may be needed..

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Avoid These 3 Sticking Points on Your Journey to Cloud Applications

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On their path towards modernizing their applications for the cloud, many CIOs and IT executives are ‘getting stuck.’ Their teams may have made decisions around what Container-as-a-Service (CaaS) or Platform-as-a-Service (PaaS) path to go down and even modernized their first application or two. But after the initial excitement, progress has stalled; adoption of new cloud application platforms has slowed to a crawl.

Why are customers stalling out and what can they do to get ‘unstuck’? Dell EMC Consulting is seeing three major patterns with our customers.

Failing to Re-Architect for the Cloud

The overall goal of cloud application modernization is to accelerate the delivery of business value through the adoption of new cloud architectures that drive greater innovation through increased agility and velocity around application release cycles. Organizations often struggle with properly identifying, prioritizing and, when needed, re-architecting their applications to take advantage of these new cloud platforms.

To drive effective Application Transformation programs, organizations must first identify and prioritize the right candidates for cloud modernization, understand how to best leverage their chosen cloud application architectures and patterns, and develop applicable modernization pipelines. Too often customers focus on initial ‘lift and shift’ of applications to cloud platforms, but fail to drive the re-architecture and modernization efforts required to truly enable increased velocity and innovation.

At a leading global investment firm Dell EMC Consulting helped assess their market leading Digital Banking platform. The platform was based on an early generation container-based application and accumulated technical debt. Over the course of the engagement, we evaluated architecture and operational decisions as well as development and deployment practices. Our work culminated in a prioritized backlog of improvement opportunities recommending tactical changes and enhancements that will reduce the technical debt accrued with respect to container platform scalability, test automation, and continuous delivery.

Undefined Application Onboarding Process

Many organizations we see have no defined, repeatable process for onboarding applications to the cloud, which greatly reduces the ROI potential for their newly adopted cloud platform. To gain the biggest bang for your buck, you must focus on the following key constructs around application onboarding:

  1. Define your application modernization and replatforming strategy, including your intended cloud architecture and/or platform.
  2. Quickly identify your ‘cloud-capable’ candidate application backlog via close adherence to 12-factor principles.
  3. Adopt a Cloud Native First mentality and remediate any application-specific patterns that will prevent cloud readiness.
  4. Apply DevOps best practices to your development lifecycle and instantiate repeatability and automation via CD pipelines.
  5. Apply modern development practices such as Agile and TDD.

At a global telecommunications company with a dominant position in Australia, we partnered with their application development organization to accelerate the migration of their application portfolio into both their PCF and AWS platforms. Realizing early on that their challenge was not technical in nature, but rather was more specific to the extreme security requirements of their organization and industry, Dell EMC Consulting worked side-by-side with the customer leadership to define and create a highly efficient and repeatable tool-based application review process which helped to accelerate the cloud suitability assessment. Assuming a strategic enabler role, with local support through our India-based COE, Dell EMC Consulting has enabled the customer to push over 400 legacy applications into the cloud over the past 5 months and is currently averaging at least 10 applications migrated per week. The customer’s continued maturity and ownership of the process has enabled them to drastically reduce their reliance on globally-sourced SIs for this work.

Underestimating Organization Change

Without a doubt the biggest challenge to accelerating Cloud Application transformation at scale is organizational and cultural.

Top-down, executive sponsorship and support is critical to any organizational transformation effort. This includes defining and evangelizing a vision, providing resources and support, and recognizing successes along the journey.

But for organizational transformation to be scalable and durable, driving bottom-up change in frontline behaviors and culture is in many ways even more important. If developers and IT ops team members don’t see how transformation can tactically improve their productivity and efficiency on a daily basis, it will fail.

To support our customers on this journey, Dell EMC Consulting has created a POD (team-based) delivery model focused on delivering an ‘insourced’ model and ensuring our customers own their transformation. By employing our POD model, Dell EMC both helps define, build and prove the solution while simultaneously introducing new skills, processes, tools, and measures that complement the transformation within the customer’s own staff.

We start the enterprise-wide organizational transformation with a single team focused on a specific challenge, jointly identified as the focal goal and/or outcome. This joint team is comprised of members of both our customer and consulting team, with Dell EMC consultants bringing focused process and technical skills. Typically, we will start with a single application or two, intending to deliver together the most impactful MVP (Minimum Viable Product) as defined within the confines of the engagement. Once complete, the customer team members go off to seed their own new teams, supported by Dell EMC Consulting Services coaching and mentoring. These team members go on to seed a next set of teams, and so on and so on.

Customers win because they get the needed platform, application, algorithm, or service as well as a team of internal practitioners capable of supporting and extending the solutions. The “DO WITH” approach is a long proven best practice for introducing new behaviors and building scalable, sustainable transformations.

After years of underinvestment, a leading Commercial Insurance Provider needed to develop an approach to rapidly modernize their application portfolio. Teamed with Dell EMC Consulting and our POD-based delivery model and ‘DO WITH’ approach, our initial engagement led to a 50% improvement in test coverage, 90+% improve in release success rate, and a 30% reduction in technical debt. After our client’s initial successes, they are now scaling their new DevOps model across nearly 1,000 applications globally.

Summary

The adoption of new Cloud Platforms and Architectures (i.e. Platform-as-a-Service, Container-as-a-Service, etc.) has helped to greatly simplify the management and operations responsibilities of the traditional datacenter and has enabled organizations to once again focus on core innovation through their applications. Cloud Application Modernization has the potential to dramatically accelerate innovation and agility around application delivery cycles and allow your organization to focus on what differentiates it from the competition. Such Modernization is not without its challenges as many organizations are finding and ensuring you too don’t find yourself ‘stuck’ is critical.

Dell EMC Consulting is focused on helping our customers address the critical people and process challenges they face when driving Cloud Application Transformation. Please click here for more information on our services, capabilities and customer case studies, and check back soon for more posts that will dive deeper on this and other Digital Transformation topics.

The post Avoid These 3 Sticking Points on Your Journey to Cloud Applications appeared first on InFocus Blog | Dell EMC Services.


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