While Installing Receiver, Users May Encounter an Error: “Setup Cannot Continue Because This Version of Receiver is Incompatible With a Previously-installed Version”

Install the latest supported version of Citrix Receiver.

All versions of Receiver for Windows after version 4.4 can upgrade from any older version of Receiver without the need of using the clean up utility.

Receiver cleanup utility is not required and not recommended while upgrading to the Receiver for Windows 4.4, or later.


How to Collect Logs in Receiver for Chrome and Receiver for HTML5

1. Log on to the Receiver for Web site.

2. For Citrix Workspace app HTML5 versions 1908 and later, open a new tab and navigate to siteurl/Clients/HTML5Client/src/SessionWindow.html#engineType=log, where siteurl is the URL of the Receiver for Web site (http://server.domain/Citrix/StoreWeb).

For Citrix Workspace app HTML5 versions 1907 and earlier, open a new tab and navigate to siteurl/Clients/HTML5Client/src/ViewLog.html, where site url is the URL of the Citrix Receiver for Web site (http://server.domain/Citrix/StoreWeb).

3. On the logging page, click Start Logging

4. On the Receiver for Web site, access a desktop or application using Receiver for HTML5

5. The log file generated for the Receiver for HTML5 session is shown on the logging page. You can also download the log file for further analysis.


Some Receiver Components Fail to Install and Function After Windows 10 Update

After upgrading Windows 10 to a new feature update and attempting to install Citrix Receiver or the Citrix Workspace App, installation will complete successfully, however you will receive errors during the installation process. After that, certain features such as Single Sign On and others may not work as they weren’t able to complete their individual component installations.


The Age of Automation: How AI Is Reshaping the Way We Work

Today, we’re seeing automation permeate every aspect of work and life. From always-on vacuums to self-patching databases, these technologies help us reimagine what’s possible and are changing the way we experience our world. We’re now coming out of the Information Age and entering the Age of Automation, a new era of capabilities propelled by groundbreaking business tools and evolved cloud technology that take advantage of the information we continue to value.

With autonomous technologies, we now have the means to automate insights and automate manual tasks, while reducing costs and reducing risk. We can integrate machine learning (ML) software, hardware, applications—and sometimes machinery and electronics—to create all kinds of secure, closed systems that act safely and independently to perform tasks humans

This post was contributed by Dain Hansen, VP of Product Marketing for Oracle Cloud Platform (PaaS/IaaS)

Today, we’re seeing automation permeate every aspect of work and life. From always-on vacuums to self-patching databases, these technologies help us reimagine what’s possible and are changing the way we experience our world. We’re now coming out of the Information Age and entering the Age of Automation, a new era of capabilities propelled by groundbreaking business tools and evolved cloud technology that take advantage of the information we continue to value.

With autonomous technologies, we now have the means to automate insights and automate manual tasks, while reducing costs and reducing risk. We can integrate machine learning (ML) software, hardware, applications—and sometimes machinery and electronics—to create all kinds of secure, closed systems that act safely and independently to perform tasks humans have always done, like driving, compiling reports, securing records, or administering minor medical tests.

What’s more, autonomous systems can consume, process, and analyze enormous amounts of data—much more than most of us could do using traditional IT tools. This is significant because today’s most successful business models are anchored in an abundance of data, both to direct internal operations and to innovate new products, services, and processes. Just look around, and you’ll see the disruption these new models have caused in entertainment, lodging, transportation, energy, retail, healthcare, education, manufacturing, and other sectors.

For CIOs, the Age of Automation requires a rethinking of how to approach enterprise IT. From an executive perspective, CIOs need to recognize that “information” means something different than it did in the Information Age. Data is incredibly valuable for business insight, but with ML, it also has become a literal catalyst for action.

Let’s take a deeper look at three things CIOs should do to be successful in the Age of Automation:

1. Use systems-design thinking

Autonomous things are designed as integrated systems, whether it’s a marketing automation platform or a self-navigating robotic surgeon’s tool. Software and data prompt the system to autonomously act, learn, and adjust within human-defined parameters. A secure, reliable operation requires purposeful design and tight integration of sub-systems so that everything takes place in a closed loop.

In the Information Age, a common CIO strategy was to pull together a mix of cloud and software vendors in an ongoing effort to control costs while serving basic workflow, compute, and storage needs. In the Age of Automation, the value of an integrated system goes beyond costs savings and raises standards for performance and security as well.

Think about what could happen if a criminal hacked into “bolted on” sensoring software in an autonomous vehicle system. The criminal could basically take control of the larger system and cause harm. But if the security of the sensoring sub-system is designed into the larger vehicle system, hacking into it becomes much more difficult, if not impossible. The same is true for enterprise technology.

Also, when an autonomous system is designed holistically from the start, it’s much more efficient because there are fewer operational gaps and data hand-offs. Having system-level integration of cloud, data flow, and applications speeds up processing faster than has ever been possible.

Companies with more rapid processes and fewer manual touches can free up budget and other resources, and use them to accelerate growth. For example, in a global survey of managers, directors, vice presidents, and C-suite executives, researchers discovered that organizations that have experienced significant growth are two times more likely to have completed intelligent automation initiatives.

The challenge for CIOs will be to stop looking at their enterprise technology as separate sub-systems and start thinking about it as one system that serves the needs of all while operating autonomously.

2. Prioritize data challenges

In the Age of Automation, data is a multidimensional asset. In the Information Age, data—even what we called “big data”—was comparatively limited, inert, and single-purposed. Now, data from many different sources is directly spurring operations and impacting business health. You simply can’t run an organization—and deliver profitable products and services—without prioritizing data.

But many organizations are struggling to address their most pressing data challenges, while others are pulling ahead by prioritizing data management. In the same survey referenced in the prior section, researchers documented that organizations that are data leaders have huge advantages over data laggards. For example, 77% of data leaders said they’ve improved the customer/employee experience as a result of better secured data, while only 11% of laggards said the same. And 69% of data leaders were confident that they were generating meaningful data insights for their organization, while only 23% of data laggards had the same confidence.

To fix these problems, CIOs need to prioritize data challenges by using autonomous systems to streamline, automate, and improve data management while redeploying the newly freed-up assets to help lines-of-business more effectively use data, automation, and autonomy.

Even if an organization has a “low tech” product or service, autonomous systems will reset standards for everyday processes. For example, one bank is working toward having an autonomous rolling forecast system that updates business forecasts on its own using Oracle Cloud and ERP applications. In this system, the forecasts will run themselves. The capabilities they needed were added in a simple upgrade, but that upgrade never would have happened without the CIO prioritizing the common back-office challenge of collecting, normalizing, and analyzing disparate enterprise data from spreadsheets.

As we progress in the Age of Automation, such systems will become omnipresent inside and outside of businesses. Processing the data within these systems at heightened speed will require enterprise-architected cloud resources that are self-aware, self-operating, and self-healing, so that security and reliability are embedded into the system.

3. Moving to Gen 2 Cloud

The second-generation cloud is a fundamental re-architecture of the conventional public cloud, which was built on decades-old technology that can’t effectively provide capabilities organizations need in the Age of Automation. Oracle’s Gen 2 cloud is specifically designed for enterprises and supports the emerging technologies used in autonomous systems—a new infrastructure, with new platform capabilities.

For example, Oracle Cloud is different from other clouds because it includes all of the technology required to build, extend, and connect apps—and embed emerging technologies like ML within your connected enterprise workflows. There’s application development that includes mobile, blockchain, AI/ML, and chatbots, and there’s integration for Oracle and non-Oracle apps. Oracle Gen 2 Cloud also serves as the infrastructure through which we deliver Oracle Analytics, Oracle Autonomous Transaction Processing, and Oracle Autonomous Data Warehouse.

Taken together, this provides a comprehensive set of automated capabilities to seamlessly move from on-premise to cloud, increasing productivity while reducing costs. This enables you to move your organization to use next generation of technology for more secure, high-performance, mission-critical workloads.

Time to Move Toward Autonomous Systems

We are at the precipice of a new era that will take us far beyond what we’ve achieved with the first-generation cloud technology used in the Information Age. Autonomous systems are quickly becoming more prevalent in everyday life, as well as in business operations and innovation.

New business models take advantage of what’s possible with autonomous systems, but first, CIOs will need to rethink enterprise technology. They can cut costs, improve efficiency, and make their organizations more easily scalable, while enabling agility and emerging technologies within workflows by moving to a second-generation cloud like Oracle Cloud.

For more information about Oracle Cloud, visit www.oracle.com/do-more-with-data.


How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows

Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time.

Under certain circumstances, uninstalling older versions of Receiver for Windows may leave some files behind on the computer and in the registry.This article can also be used as reference to completely clean a system after uninstalling a legacy ICA Client or Citrix Online Plug-in version.

Note: If you plan to install a currently supported version of Receiver for Windows on the system (version 4.4 or later) then there is no need to perform these manual steps or run the clean-up utility. As per article CTX136410, Receiver for Windows 4.4 and later no longer require the separate Clean-Up Utility before installing or upgrading over a previously installed version of Receiver for Windows.


Polaris Transportation digitises with RPA and hyperledger tech

Cloud computing, distributed ledger technology, machine learning, the internet of things (IoT) and artificial intelligence (AI) are among the technologies the Polaris Transportation Group is looking to deploy to become a tech leader in the transportation sector.

In May this year, the company’s in-house incubator set up its newest company, NorthStar Digital Solutions, through which Polaris has deployed robotic process automation (RPA), machine learning, IoT and AI to consolidate and automate antiquated systems technology.

Discussing how the company began its digital transformation, Polaris CTO Dave Brajkovich says: “We had gaps in our technology. The CEO reorganised the business. We needed to get digitised and catch up with technology.”

When Brajkovich joined the firm 18 months ago, there were many areas of the business that relied heavily on manual processes, he says. “I immediately realised there was loads of manual administration work being done. They were very mundane tasks. Lots of people thought they were doing the right thing, but there were also lots of silos across the business and a lot of inefficiencies, such as one area of the business had more work than another part.”

“We won’t be replaced by machines any time soon”

Dave Brajkovich, Polaris Transportation

Automation is often associated with reducing the work that people have to do, potentially leading to job cuts. But for Brajkovich, bots enable people to work more creatively. “We won’t be replaced by machines any time soon,” he says. “We will integrate and automate where we can and let people work on the client relationship, answer phones and value add. We are trying to utilise our people and boost human capital. People work hard and bring value to the business.”

Brajkovich’s goal is to provide a platform that should enable Polaris to run straight-through processing, avoiding the incumbent inefficiencies in manually handling freight paperwork.

The company operates cross-border freight services across the US and Canada and selected Work Fusion to automate customs handling, a heavily paper-based manual task. “We focused on customs document processing because we deal with a lot of customs paperwork, which takes a lot of effort and is a monumental task,” says Brajkovich. “Eight to 10 people touch these documents every day.”

Given the nature of the business, Polaris deals with 1,000 to 1,500 customs documents a day, says Brajkovich, but he adds: “Our non-intelligent OCR [optical character recognition] system didn’t do the job. We couldn’t get to a point where we could handle customs with a straight-through process system.”

Read more about robotic process automation

  • As companies increasingly turn to robotic process automation to accelerate digital transformation, Computer Weekly takes a look at how the market is evolving.
  • Intelligent process automation may eventually supplant traditional robotic process automation as AI propels the technology away from automating rote tasks.

According to Brajkovich, Polaris selected Work Fusion because it wanted a technology platform that could automate with process and become part of the company’s DNA. The platform also needed to offer application programming interface (API) connectivity and integration with the company’s enterprise resource planning (ERP) system.

The platform uses machine learning to understand any extra conditions in the customs documents that may require extra attention. Brajkovich says: “We manage by exception and use machine learning to teach the bot what it needs to look out for.”

An example of where an exception may be raised is when a document suggests that the product being shipped via Polaris may require an extra compliance check, such as if contains the acronym FDA – the US Food and Drugs Administration.

“The system learns and adjusts to change with minimal input and is able to scale,” says Brajkovich.

The road ahead

With North Star Solutions, the company has embarked on multiple routes to deliver digitisation and make IT another aspect of the business model, says Brajkovich. As such, the company has a blockchain hyperledger programme to provide integration with the outside world.

“We are working with our delivery partners, hooking up the ability to pass through orders from system to system, using the hyperledger as a base,” he says. “We want to be able to take data from one system and push that data to the client’s system. What happens is that the hyperledger becomes a common document with auditability and traceability.”

Brajkovich believes that combining the hyperledger platform with RPA can make a huge step forward in straight-through processing of cross-border shipments, which normally require paperwork for customs checks. “When we work with a customs broker, we take the customs paperwork from the client, process it to make sure everything is in order, and pass it on to the customs broker,” he says.

The link with the external world, outside Polaris, is via paperwork, he adds. “The paperwork from the client goes into our data stores. But we push paper back to the customs broker, which then processes it in its own system.”

The company is working on a project to eliminate this manual process, says Brajkovich. “It will enable us to share an API with the customs broker. No one will have to verify the data, which means we should be able to clear freight more quickly.”


Update to beacon point citrix.com

Citrix Workspace app allows you to perform a beacon test using the Beacon checker that is available as part of the Configuration Checker utility. Beacon test helps to confirm if the beacon is reachable.

Citrix Receiver pointed to the beacon point citrix.com by default. Citrix Receiver versions 4.10 and above point to the beacon point ping.citrix.com by default. Further, the beacon points are configurable (see Configure Beacon Points)

With immediate effect, all requests to citrix.com will be blocked. Citrix recommends that you set the beacon to a publicly accessible website owned by your organization.


Server Host to Client URL Content Redirection and Validation

Make sure that the URL link being redirected is accessible from the client and that the “base URL” of the link responds to the HTTP “HEAD” method with a 200 OK response.

Example of Base URL

If the link being redirected is: https://webserver1.contoso.com/auth/login.asp

The Base URL being checked by Receiver/Workspace app is https://webserver1.contoso.com

If the web server will not respond to a HEAD request to the base URL you can alternatively configure the Citrix Receiver / Workspace App on the endpoint to send a GET request instead by setting the following Registry Key:

From LC0326 – first included in Receiver for Windows 3.4 CU4 .

Occasionally, accessing a web site that contains a “HEAD” request in the URL header instead of a “GET” request might fail if the web server fails to accept the HEAD request. As a result, server-to-client content redirection does not work.

To enable the fix, create the following registry key:

HKEY_CURRENT_USER_SoftwareCitrixICA ClientEngine

Name: SpecificSites


Enter the base URL of the site(s), one per line, you which you want to have a GET request sent instead of HEAD.

If the webserver responds with a 200 OK to the GET request, content redirection should succeed.