ICT admin console [https] don’t support chrome

I need a solution

Hi all

I testing connect to admin console

1.IE           http,https >>>> success

2.firefox    http,https >>>> success 

3.Chrome http >>>> success

                 https >>> fail

The ICT don’t support chrome https ???????



Chrome (69) and FireFox (62) Crashing on DLP 15.0.0107.01001

I need a solution

Hello All,

I was wondering if anyone is having the same issues as us where Chrome (69.0.3497.92) and FireFox (62) crash on DLP version 15.0.0107.01001. When it crash the DLP (EDPA) will spike the CPU to 100%. I’d removed DLP from one of our Mac and Chrome and FireFox stop crashing.

Also if I install version 14.5, Chrome and FireFox still works but it still crash from time to time, just not as much as version 15. We used JAMF to manage our of our Macs in our environment.

any help would be appreciated

Thanks in advance.



Google Chrome not Opening Launch.ica Files

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More How Do I

Important Note: Before making any Google Chrome changes stated in this article, it is important to have the latest version of Citrix Receiver installed on your operating system. Citrix Receiver for Windows 3.1 or higher is required for use with Google Chrome.

If you are experiencing issues with Citrix Receiver for Windows, complete the following three step procedure:

  1. Run the tool (refer to Receiver Clean-Up Utility) to clean-up a corrupt or previous installation of Citrix Receiver.

    Note: If using Windows, check in Control Panel > Programs and Features or Add/Remove Programs that the Citrix Receiver software is no longer present.

  2. Restart your computer.

  3. Download and install the latest Citrix Receiver

Solution 1 – Enable Chrome to Open ICA Files Automatically

Enable Google Chrome to automatically open the launch ICA files. When the launch.ica file downloads in Google Chrome, click the drop-down list for the file in the download bar and select Always Open Files of This Type.

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Solution 2 – Disable the Citrix ICA Client Plugin (Only applicable to older versions of chrome)

After completing the preceding procedure, complete the following steps:

  1. On Google Chrome, go to Settings.

  2. Click Show advanced settings…

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  3. Under Privacy, click Content settings….

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  4. Under Plug-ins, click Disable individual plug-ins…

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  5. Click Disable for Citrix ICA Client.

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    If Disable option is not available, confirm that the latest version of Citrix Receiver is installed for your operating system. For the latest version of Citrix Receiver, click here.

    If you are unable to see the “Disable individual plug-ins” link, open chrome://plugins from the addressbar.


USB Device Control – Security hole – please fix urgently

I need a solution

Good day

As a company,we have elected to use Symantec Endpoint Protection for Cloud as our platform to provide Antivirus / Antimalware and USB Device control for our VMware vCloud offering. This will be used on our Management platform and utilised by our entire Support and Project Delivery Teams.

I have configured our environment and have come across what I consider to be a rather large Security Risk. We are using USB Device Control to manage access to USB devices on our Windows 10 Laptops. I am able to control USB sticks, and deny their access / allow Read Only. When connecting an Android Mobile phone, no matter whether I set the policy to Deny or Read Only, I am able to bypass this policy. The policy is ignored and I am able to copy files to and from the Android device from the Windows 10 Laptops which we use.

Details of Systems:

Laptops – Lenovo T470

Operating System – Windows 10 LTSB 

Symantec Endpoint Protection SBE – NIS-

Can you please advise whether this “bug” has been reported previously?

Can you please advise when this will be “fixed”?

If this is not going to be fixed within the next two weeks, the likelihood is that we will have to reject the product and source an alternative, secure product. We are managing a Secure Cloud, and the inability to prevent users from copying files to and from the Management platform is of great concern.




SEPM 14.2 – Daily Status report not displaying systems in virus def distribution in email attachment.

I need a solution

After upgrading to 14.2 the daily status report no longer shows systems when expanded in the emailed version on the virus definition distribution. The systems are visible when the report is run locally on the admin console.

I have run the report locally.
Recreated the same scheduled report with the same results
Tried to open the open the emailed HTML file in Chrome and IE on Windows 10 and Windows 7

I have attached screenshots of the emailed html file and the server generated report.

Has anyone else seen this issue or found a fix? I am unable to find a technical article regarding this exact issue.




ProxySG | Chrome issues with authentication

I need a solution

Dear All,

  When access to internet correctly with IE normal to pop-ups authentication, but if we access with Google Chrome the pop-ups aren’t showed.

Customer use Chrome lates version. please help to recommend for workaround or how to fix this issues of Chrome Browser.

and i would like to fix problem about authentication too when i check we found anonymous logon so much.

Best Regards,

Chakuttha R.



Troubleshooting Sharefile browser issues

1. Clear browsing cookies and history.

Chrome:- Browser settings->More tools->Clear browsing data.

IE: Internet settings->Advanced settings->delete browsing history.

2. Close and re-launch the browser.

3.Update the chrome to latest version.

To know the current version of Chrome:- go to Customize ->Help->About Google Chrome

Refer article for ShareFile browser Compatibility:-https://support.citrix.com/article/CTX208271


ShareFile How to bring functionality to your Gmail account

Article Contents
How To Add the Extension Share files Request Files Options
Troubleshooting Blank window when launching ShareFile for Gmail

How to Add or Enable the Extension

Click here to Add the ShareFile for Gmail Chrome Extension.

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Once you have added the extension to Chrome, you may access a ShareFile icon on your Chrome window.

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Open Gmail and compose a new email message. You should see a ShareFile icon in the message menu.

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Click the ShareFile icon shown above to login using your ShareFile account credentials.

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Share Files with the Gmail integration

To share files, click the ShareFile icon and select Share Files. Here, you can drag the files you wish to send to the ShareFile window. You can also use the Browse function to add files from your ShareFile account, or files located on your computer.

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Once you have uploaded or selected files, you can add more, remove some, or change message settings. Message Options are outlined below.

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Once you have finalized your files and settings, click Insert Link to insert the ShareFile link into the body of your email message.

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Request Files with the Gmail integration

To request a file, click the ShareFile icon and select Request Files.

Use the Edit button to adjust where you wish requested files to be uploaded. Use the Message Options button to adjust security and notification settings.

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When you click the Insert Link button, a secure link will be placed in your email. By default, the inserted link will be “Click here to upload files.”, with the Click here text configured as a hyperlink.

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Change Default Options

Click the ShareFile icon in the Chrome menu to access the Options menu.

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Share Options

Require recipients to: Enter name and email, sign in with ShareFile credentials, or allow anonymous access.

Notifications: Whether or not you wish to be emailed when files are downloaded.

Downloads: Number of downloads per recipient.

Request Options

Require recipients to: Enter name and email, sign in with ShareFile credentials, or allow anonymous access.

Notifications: Whether or not you wish to be emailed when files are uploaded.

ShareFile Account – The email you are currently signed into the plugin with, as well as the option to Log Out.

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Blank window when launching ShareFile for Gmail

When clicking the ShareFile icon while composing a new email message, the below blank window is displayed.

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This can be caused by the following:

  1. Ad-blocking extensions and applications preventing communication between Gmail and ShareFile – Please review your extension, add an exception for ShareFile, or disable the extension as necessary.
  2. Block 3rd Party Cookies – For this extension to function properly, you must allow 3rd Party Cookies in your Chrome browser. You can do so at Settings > Advanced > Content Settings > Cookies (Ensure Block third-party cookies is not enabled.)
  3. Domain restrictions on your network – Please consult your IT Administrator or someone with the ability to verify network settings.
  4. Other Chrome extensions interfering with the ShareFile extension – Please disable other Chrome extensions to identify which one is interfering with ShareFile for Gmail.

Additional Resources

CTX207689 – Install ShareFile Plugin for Microsoft Outlook for Windows