Citrix Desktop service is not running or installed on the VDA


VDA Registration fails due to the Citrix Desktop service is not running, properly installed, or the service permissions might not be set correctly. This issue can occur if the service is not started or the system Event Log has traces of service related issues.

Note: If the Citrix Desktop Service is not present or running, the VDA can’t register with the Site, preventing users from accessing their applications and desktops.

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How to configure VDA to use Citrix PDF Universal printer driver

The Citrix PDF Universal Printer driver enables users to print documents opened with hosted applications or applications running on virtual desktops. When a user selects the Citrix PDF Printer option, the driver converts the file to PDF and transfers the PDF to the local device. The PDF is then opened in a new browser tab for viewing and printing from a locally attached printer.

We are now installing the PDF driver as part of the VDA installation. This driver used to be installed as a standalone MSI available as an additional component along with HTML5/Chrome receiver.

Follow the steps below to enable users to print documents opened with hosted applications or desktops:-



1. Install the Citrix PDF Universal Printer driver on each machine providing desktops or applications by running the VDA installation wizard and checking the option Citrix PDF Printer driver.

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2. Once the wizard is finished, it will install the Citrix UPD driver.

3. In Citrix Studio, select the Policy node in the left pane and either create a new policy or edit an existing policy.

4. Set the Auto-create PDF Universal Printer policy setting to Enabled.

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How to Generate Diagnostic Data for Upload to Citrix

When trying to solve issues in an environment, administrators are often required to collect diagnostic data and submit it to Citrix so it can be analyzed.

Administrators can manually send diagnostic data to Citrix using Smart Check, as part of Citrix Smart Tools, or Citrix Insight Services (formerly TaaS).

You can upload data from the following products:

  • CloudBridge 7.2.3 and later
  • CloudPortal Business Manager 2.3.0 and later
  • NetScaler 9.2 and later
  • Provisioning Services 5.6 and later
  • XenApp 6.x and later
  • XenDesktop 5.x and later
  • XenMobile
  • XenServer 5.6 and later

To generate the required diagnostic data for each of the supported products, use the instructions in the following Knowledge Center documents:

For Provisioning Services and XenApp and XenDesktop, you can upload the data to Citrix directly from their respective tools. For other products, save the diagnostic data generated and upload it through the Citrix Insight Services website.

Refer to About Smart Check for more information on Smart Check.

A Citrix Cloud account is required to access Citrix Smart Tools. If you do not currently have one, visit Sign Up page where you can create one.

Refer to How it works for more information on Citrix Insight Services.

A Citrix account is required to access Citrix Insight Services. If you do not currently have one, visit Create Account page where you can create one for free.

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How to request for XenMobile Service in Citrix Cloud

Citrix Cloudis a platform that hosts and administers Citrix services. It connects to your resources, via the Citrix Cloud Connector, on any cloud or infrastructure you choose. It allows you to create, manage, and deploy workspaces with apps and data to your end-users from a single console.

The Citrix Cloud XenMobile Service, previously called XenMobile Cloud, offers a XenMobile enterprise mobility management (EMM) environment for managing apps and devices as well as users or groups of users. With XenMobile Service, Citrix handles the configuration and maintenance of the infrastructure onsite through the Citrix Cloud Operations group. This separation lets you focus exclusively on the user experience and on managing devices, policies, and apps. XenMobile Service also replaces the need to purchase and manage licenses with a subscription fee.

Cloud Operations administrators handle maintenance and configuration of the network connectivity, as well as the integration of NetScaler and ShareFile. Citrix hosts the Cloud environment in datacentres located throughout the world to deliver high performance, rapid response, and support.

Please refer to the link for more details

http://docs.citrix.com/en-us/xenmobile/xenmobile-service.html

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Bluefin (Ingenico) IPP320 failing to communicate with Sage Exchange Desktop via ICA Channel Serial COM Port

Configuration consists of 3 parts, Citrix Policies, VDA registry keys and client registry keys.

To configure Citrix Polices:

  1. Navigate to any of the Delivery Controllers in the Site and open Citrix Studio;
  2. In Citrix Studio navigate to the Policies console;
  3. In the Polices console, create new polices or add to existing policy following settings:

3.1 Select Enabled for “Auto Connect client COM ports”

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3.2 Select Allowed for “Client COM port redirection”

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3.3 If the policies shows “Disabled”, make sure you enable the policy.

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On the VDA, using the information from the following Citrix document https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-8/policies/policies-settings-reference/xad-policies-settings-deprecated.html, create following registry keys:

“AllowComPortRedirection”, and

“AutoConnectClientComPorts”.

On the client machines, please create following registry keys:

HKEY_LOCAL_MACHINESOFTWARECitrixICA Client

Name: CommBufferSize

Type: REG_DWORD

Data: 2048 (maximum value)

As per https://support.citrix.com/article/CTX138197.

HKEY_LOCAL_MACHINESOFTWARE{Wow6432Node}CitrixICAClientEngineConfigurationAdvancedModulesClientComm

Name: WindowSize

Type: REG_DWORD

Data: 2048 (maximum value)

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How to change the customized icon for the published application in Citrix Cloud using Remote PowerShell SDK

With Citrix Cloud, application icons are either the defined “applicaition.exe” ico or a set of pre-set icon like below.

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To have the ICON replaced with a different / customized icon follow the below steps:

1) Download the remote PowerShell SDK for Citrix – http://download.apps.cloud.com/CitrixPoshSdk.exe

2) Install the PowerShell SDK with Admin rights

3) Launch the PowerShell SDK in elevated mode

4) Run the following commands

ASNP Citrix*

GET-XDAuthentication

5) Enter the credentials when prompted for the same

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6) Save the customized icon in the C: drive

7) Run the following command

$icon=Get-BrokerIcon -FileName "<Location of the .ico file>" |New-BrokerIcon | Select-Object UidGet-BrokerApplication -name "<Name of the published application>" | Set-BrokerApplication -IconUid $icon.Uid

Message will be displayed only if fails. If no message is displayed it confirms success. Refresh the StoreFront web page and check the icon, it should be changed.

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How to Deploy Citrix Receiver for Pass-Through Authentication Using Active Directory Group Policy

This article describes how to deploy and configure CitrixReceiver.exe so that it can be used in Pass-Through authentication mode in a XenApp or XenDesktop deployment. This article also provides a detailed step-by-step guide about deploying and configuring CitrixReciverEnterprise.exe onto a large number of machines using Active Directory Group Policy.

When the steps are successfully installed and configured, the users are able to access their XenApp or XenDesktop resources without entering their credentials again. The credentials from the client machine are passed through automatically to the XenApp or XenDesktop session.

Requirements

  • Citrix Receiver for Windows (CitrixReceiver.exe), placed on a suitable network share accessible by the machines you will deploy Citrix Receiver to.

  • icaclient.adm, located in the %SystemDrive%Program Files (x86)CitrixICA ClientConfiguration folder on any Windows PC on which Citrix Receiver for Windows is currently installed. This Administrative Template should be added to an Active Directory Group Policy Object which will apply to the target machines. For ADMX refer to CTX121613 – How to Enable and Manage Client Audio Settings for the Citrix Receiver using a Group Policy.

  • CheckAndDeployCitrixReceiverPerMachineStartupScript.bat located on the XenApp 6.5 installation DVD (%Install Media%Citrix Receiver and plug-insWindowsReceiverStarup_Logon_Scripts directory), edited to properly reflect the location and the version of CitrixReceiverEnterprise.exe installation package you want to deploy.

  • Access to the Active Directory Group Policy Management console and Group Policy Editor.

Note: CitrixReceiver.exe cannot be used for mass deployment because it requires Local Administrator privilege on the machine to install the Pass-Through Authentication (SSON) component.

Background

There are two different deployment scenarios to achieve Pass-Through Authentication for XenDesktop, when enterprise software deployment tools such Citrix Merchandising Server or Microsoft System Center Configuration Manager are not used:

  1. Install Citrix Receiver manually and then configure it using Local Group Policy (importing icaclient.adm/receiver.admx (refer to the ADMX Article) on the various machines individually. This is recommended for very small environments. This option is not covered in this Citrix Knowledge Centre article. Refer to CTX133982 – How to Manually Install and Configure Citrix Receiver for Pass-Through Authentication for this scenario.

  2. Install Citrix Receiver using Active Directory Group Policy (for example, using CheckAndDeployCitrixReceiverPerMachineStartupScript.bat which is included with XenApp). Configuration using icaclient.adm/receiver.admx can then be applied using Active Directory Group Policy to large numbers of machines and centrally managed. This scenario is covered in the instructions in this article.

Important! Citrix strongly recommends that any steps outlined in this article are thoroughly tested and validated in non-production environments prior to use.

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Scout v3 How Do I

Table of Contents

How do I open Scout?

On Controllers, select Start > Citrix > Citrix Scout

How do I add or remove machines manually?

Scout lists the Controllers and VDAs it discovers. Beginning with XenApp and XenDesktop 7.16, Scout allows to add/remove machines manually, such as StoreFront Servers and Provisioning Services Servers.

  1. Click + Add machine

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  2. Enter machine name.

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  3. Click Continue.
  4. To remove a manually added machine, click the red button on the right end of the row.

    Note: Only manually added machines have that button; discovered machines do not.

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  5. Click Continue to confirm removal.

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How do I collect diagnostics?

  1. On the Scout opening page, click Collect.

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  2. Select the machines you want to collect diagnostics from.

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  3. When machine verification completes, click Continue.

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  4. Review the list of machines, and click Start Collecting.

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  5. After collection completes, click Continue.

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Next step:

How do I collect traces while reproducing issues and collect diagnostics?

  1. On the Scout opening page, click Trace & Reproduce.

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  2. Select the machines you want to start tracing from.

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  3. When machine verification completes, click Continue.

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  4. Review the list of machines and click Start Tracing.

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  5. When done reproducing the issue, click Continue.

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  6. Indicate if you were able to reproduce the issue, and click Start Collecting.

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  7. When collection completes, click Continue.

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Next step:

How do I upload diagnostics to Citrix using Citrix Credentials?

  1. Follow the steps on “How do I collect diagnostics?” or “How do I collect traces while reproducing issues and collect diagnostics?

  2. Select Upload the diagnostics collection to Citrix.

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  3. Select Citrix Credentials, and click Continue.

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  4. Enter your Citrix username and password.

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  5. Optionally check Store and skip this step in the future.

  6. Click Continue.

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  7. Adjust upload name, and optionally enter a case number and description.

  8. Click Start Upload.

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  9. Click Done to return to main UI.

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How do I upload diagnostics to Citrix using Citrix Cloud Credentials?

  1. Follow the steps on “How do I collect diagnostics?” or “How do I collect traces while reproducing issues and collect diagnostics?

  2. Select Upload the diagnostics collection to Citrix.

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  3. Select Citrix Cloud Credentials, and click Continue.

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  4. Click Generate token at Citrix Cloud (this will open a browser window).

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  5. Sign in to Citrix Cloud.

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  6. Click Copy.

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  7. Return to Scout UI and paste token.

  8. Optionally check Store and skip this step in the future.

  9. Click Continue.

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  10. Adjust upload name, and optionally enter a case number and description.

  11. Click Start Upload.

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  12. Click Done to return to main UI.

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How do I save diagnostics on local machine?

  1. Follow the steps on “How do I collect diagnostics?” or “How do I collect traces while reproducing issues and collect diagnostics?”

  2. Select Save the diagnostics collection on your local machine, and click Continue.

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  3. Select the directory, enter the File name, and click Save.

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  4. Click Done to return to main UI.

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How do I view Analysis?

  1. Follow the steps on “How do I upload diagnostics to Citrix using Citrix Credentials” or “How do I upload diagnostics to Citrix using Citrix Cloud Credentials?”

  2. On the last step, click View Analysis.

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  3. You will be taken to Citrix web site so you can review the Health Check Summary.

How do I review periodic diagnostic collection schedule?

  1. On the Scout opening page, click Schedule.

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  2. Select the machines you want to review the configured schedules.

  3. When machine verification completes, review the schedule status.

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  4. Click Back to return to main UI.

How do I configure diagnostic collection schedule weekly?

  1. Follow the steps 1, 2 and 3 on “How do I review periodic diagnostic collection schedule?”

  2. Click Continue.

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  3. Review the list of machines that schedules will be adjusted and click Continue.

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  4. Select the Frequency: Weekly, Day of the week and Time.

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  5. Click Continue.

  6. When configuring weekly schedules, you will be asked for credentials (refer to previous “How do I” related to Credentials for instructions).

  7. When credentials are provided, click Continue.

  8. Review Schedule to confirm it has been set weekly, and click Done to return to main UI.

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How do I configure diagnostic collection schedule daily?

  1. Follow the steps 1, 2 and 3 on “How do I review periodic diagnostic collection schedule?”

  2. Click Continue.

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  3. Review the list of machines that schedules will be adjusted and click Continue.

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  4. Select the Frequency: Daily and Time.

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  5. Click Continue.

  6. When configuring daily schedules, you will be asked for credentials (refer to previous “How do I” related to Credentials for instructions).

  7. When credentials are provided, click Continue.

  8. Review Schedule to confirm it has been set daily, and click Done to return to main UI.

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How do I turn off diagnostic collection schedule?

  1. Follow the steps 1, 2 and 3 on “How do I review periodic diagnostic collection schedule?”

  2. Click Continue.

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  3. Review the list of machines that schedules will be adjusted and click Continue.

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  4. Select the Frequency: Off.

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  5. Click Continue.

  6. Review Schedule to confirm it has been set to off, and click Done to return to main UI.

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How do I configure proxy?

If you need to use a proxy to authenticate or upload files to Citrix, a Configure proxy link will be displayed on Scout status bar.

  1. Click on Configure Proxy.

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  2. Select your Proxy Settings.

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  3. Click Done to return to steps you are following on previous “How do I…”

How do I clear a previously saved token?

If you have selected the option “Store token and skip this step in the future”, you no longer need to enter credentials to send diagnostics to Citrix.

If you want to clear the previously saved token:

  1. Follow the steps on “How do I upload diagnostics to Citrix using Citrix Credentials?” until you reach the Upload details screen.

  2. On the status bar, click Change / Reauthorize.

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  3. Select Citrix Credentials, and click Continue.

  4. Enter your Citrix username and password.

  5. Be sure to uncheckStore and skip this step in the future.

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  6. Click Continue.

  7. When you see the Upload details screen, you can close Scout.

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    Next time you run Scout, credentials will always be requested.

Where do I find Scout documentation?

Click on the “?” icon to visit https://docs.citrix.com/scout.

How Do I Articles

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Error: “Your logon has expired. Please log on again to continue.” When Users Logon to StoreFront 1.2

After IT Administrators enable the ‘requireTokenConsistency’ parameter to ‘true’ on StoreFront’s ‘store’ configuration file (C:inetpubwwwrootCitrix<StoreName>Web.config) users might not be able to access the resources.

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This feature is used to allow SmartAccess conditions to be passed from StoreFront server to the XML servers for either XenApp or XenDesktop farms. Users login through Access Gateway to the Receiver for Web site, might receive the following error message:

“Your logon has expired. Please log on again to continue.”

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The error might also be seen when the users try to subscribe to an application from the application catalog (under All Apps).

Checking the Citrix StoreFront server Event Viewer > Citrix Delivery Services, the following error message can be observed:

Log Name: Citrix Delivery ServicesSource:WebApplicationDate:9/13/2012 12:49:58 PMEvent ID:23Task Category: (2001)Level:WarningKeywords:ClassicUser:N/AComputer:example.amc.ctxDescription: Gateway data from the request and the authentication token are not matching. Request was made to store <StoreName>Request data:Remote Address:X-Citrix-Via:X-Citrix-Gateway:X-Forwarded-For:Token data:Remote Address:X-Citrix-Via: ag5.user.ctxX-Citrix-Gateway:X-Forwarded-For: 10.10.10.10Gateway configuration:System.String[]

In addition, the issue might be seen on Access Gateway 5.0.4 (Access Controller mode), 9.3 or 10.x connecting to a Citrix StoreFront 1.2 version.

Note: The issue has not been witnessed when Citrix Receiver is used to connect to a ‘store’.

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How to Update an Outdated Cloud Connector

If the Cloud Connector is unable to update for a certain period of time, the Cloud Connector will be considered outdated. Once a Cloud Connector is outdated, Citrix Cloud will remove the connector machine from service and it will no longer accept connections or service requests.

If the Cloud Connector goes into the outdated state, the Resource Location and individual connector machine will be marked with an error and a notification will be sent to the Administrator.

Resource Location View:

Cloud Connector View:


Possible causes of this include:

  1. The Cloud Connector machine has been powered off and has missed a couple of upgrade cycles.
  2. The Cloud Connector machine has failed to update for a period of time and has now missed a couple of upgrade cycles.
  3. The Cloud Connector machine no longer exists and was never properly removed from the Resource Location. Citrix Cloud will see this connector machine as being outdated after it has missed a couple of upgrade cycles.

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