Citrix Desktop service is not running or installed on the VDA


VDA Registration fails due to the Citrix Desktop service is not running, properly installed, or the service permissions might not be set correctly. This issue can occur if the service is not started or the system Event Log has traces of service related issues.

Note: If the Citrix Desktop Service is not present or running, the VDA can’t register with the Site, preventing users from accessing their applications and desktops.

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How to configure VDA to use Citrix PDF Universal printer driver

The Citrix PDF Universal Printer driver enables users to print documents opened with hosted applications or applications running on virtual desktops. When a user selects the Citrix PDF Printer option, the driver converts the file to PDF and transfers the PDF to the local device. The PDF is then opened in a new browser tab for viewing and printing from a locally attached printer.

We are now installing the PDF driver as part of the VDA installation. This driver used to be installed as a standalone MSI available as an additional component along with HTML5/Chrome receiver.

Follow the steps below to enable users to print documents opened with hosted applications or desktops:-



1. Install the Citrix PDF Universal Printer driver on each machine providing desktops or applications by running the VDA installation wizard and checking the option Citrix PDF Printer driver.

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2. Once the wizard is finished, it will install the Citrix UPD driver.

3. In Citrix Studio, select the Policy node in the left pane and either create a new policy or edit an existing policy.

4. Set the Auto-create PDF Universal Printer policy setting to Enabled.

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How to Upload Data to Citrix Insight Services (CIS)

Auto Support is a part of Citrix Insight Services (formerly known as TaaS), a Citrix initiative to simplify information gathering from customer environments, and also to provide automatic analysis of that data for common problems and known issues.

Auto Support is a free service available to all users and does NOT require a support contract. However, if you do have a support contract, Auto Support can be used to gather the data your Technical Support engineer requires to begin working on your issue. Using Auto Support as part of a Service Request not only greatly speeds up the data collection process, but also helps ensure that all the information provided is accurate and up-to-date, thus ensuring a faster resolution of your case.

The only requirement for using Auto Support is to have MyCitrix ID. All contacts on a support contract already have MyCitrix IDs. If you cannot remember your username or password, you can retrieve your credentials using the Reset Password page.

Auto Support is currently available for NetScaler, XenApp, XenDesktop, XenMobile and XenServer.

How to Gather Auto Support Data

  • NetScaler: Use the ShowTechSupport script. See CTX127900 – How to Use Show Techsupport Collection Script for NetScaler for details.

    Note: Citrix Insight Services only analyzes the actual crash files (vmcore.xx.gz) and nCore packet engine crash files (NSPPE.*.gz). You can upload the nsminicore.*.gz and kernel.* files to the Citrix Insight Services but these files cannot be analyzed by the Crash Analysis Tool. These files might be required by any of the Technical Support Engineers if further investigation is required to arrive at a resolution.

  • XenApp and XenDesktop: Use Citrix Scout. See CTX130147 – Citrix Scout.

  • XenMobile – To collect XenMobile server support bundle refer to CTX200240.

If other logs or traces are required to troubleshoot your service request, your Citrix Technical Support engineer will advise you of the specific steps necessary to collect those logs or traces.

Uploading Data to Citrix Insight Services

Note: Install Java Runtime Environment (JRE) 1.6 or later on the computer. It is not recommended to use HTTP to upload files, because the files are usually large and can cause the web browser to become unresponsive. The Java applet shows upload progress and provides the ability to pause, resume, and stop uploads, and its MD5 checksum data validation ensures the integrity of the upload. You can verify the version of Java JRE here.

  1. Open the Citrix Insight Services web site in a web browser.

  2. Log on using your MyCitrix user name and password.

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  3. Click Diagnostics Tab.

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  4. Click Get Started to go to your personal workspace.

    Note: In case of first time access to the Citrix Insight Services, select Opt-In option after reading the Data Collection and Privacy statement to proceed.

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  5. Accept any prompts to run Java controls. Click Upload Data.

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  6. Enter your case number, an optional description in the dialogue box, then click Upload File.

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  7. Select the file to upload, click Open.

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  8. Click Upload File.

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Alternate Methods of Uploading Data to Auto Support (TaaS)

  • XenApp and XenDesktop: Upload the data directly from the Scout collection tool. (See CTX130147 – Citrix Scout for more information on Scout.) You are prompted with the upload dialogue automatically once the data capture is complete:

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Completing the Process

You receive an email notification indicating the file is successfully uploaded. If you have provided a service request number, the Citrix Technical Support Engineer assigned to the case also receives the notification of the upload.

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How to Generate Diagnostic Data for Upload to Citrix

When trying to solve issues in an environment, administrators are often required to collect diagnostic data and submit it to Citrix so it can be analyzed.

Administrators can manually send diagnostic data to Citrix using Smart Check, as part of Citrix Smart Tools, or Citrix Insight Services (formerly TaaS).

You can upload data from the following products:

  • CloudBridge 7.2.3 and later
  • CloudPortal Business Manager 2.3.0 and later
  • NetScaler 9.2 and later
  • Provisioning Services 5.6 and later
  • XenApp 6.x and later
  • XenDesktop 5.x and later
  • XenMobile
  • XenServer 5.6 and later

To generate the required diagnostic data for each of the supported products, use the instructions in the following Knowledge Center documents:

For Provisioning Services and XenApp and XenDesktop, you can upload the data to Citrix directly from their respective tools. For other products, save the diagnostic data generated and upload it through the Citrix Insight Services website.

Refer to About Smart Check for more information on Smart Check.

A Citrix Cloud account is required to access Citrix Smart Tools. If you do not currently have one, visit Sign Up page where you can create one.

Refer to How it works for more information on Citrix Insight Services.

A Citrix account is required to access Citrix Insight Services. If you do not currently have one, visit Create Account page where you can create one for free.

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FAQ: Citrix Insight Services (CIS)

This article contains answers to frequently asked questions about Citrix Insight Services (formerly known as TaaS).

Contents

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General

Q: What is Citrix Insight Services?

A: Citrix Insight Services (formerly known as TaaS) is an initiative from Citrix focused on making the support of Citrix environment as easy as possible. Citrix has developed tools and online analysis capabilities to help collect environment information, analyze that information and receive tailored recommendations based on Citrix environment and configuration. The tools are focused on a single mission (data collection), and their impact to the environment is minimal in terms of disk space, prerequisites and performance impact during the data collection process.

Q: What is the cost to use Citrix Insight Services?

A: Citrix Insight Services is available to all customers who have signed up for a MyCitrix Account on Citrix.com. Our teams are actively working through customer and partner access models that might result in enhanced offerings in future releases of Citrix Insight Services; changes are published using the Citrix Insight Services news channels, discussed later in this FAQ.

Q: When will the Citrix Insight Services site be available?

A: Citrix Insight Services is online and available right now.

Q: What products are supported by Citrix Insight Services?

A: Citrix Insight Services currently provides analysis for Citrix XenDesktop (5.x and 7.x), Citrix XenApp (6.x), Citrix NetScaler, Citrix XenMobile and Citrix XenServer.

Q: Which browsers are supported by Citrix Insight Services?

A: Internet Explorer 8 and 9, Firefox, Chrome and Safari are currently supported.

Q: How do I log on?

A: Use your Account credentials to log on at cis.citrix.com​.

Q: What do I do if I have forgotten my citrix.com password or do not have an account?

A: If you have forgotten your password or do not have an account, click the “Forgot your details?” or “Don’t have any?” link located just below the “Let’s Go” button on the Citrix Insight Services homepage.

Q: I am having problems with the Citrix Insight Services website. Who can I contact?

A: You can report issues you are having with the Citrix Insight Services website using the Citrix Insight Services Forum or by clicking the Feedback link at the bottom of the Citrix Insight Services home page. Provide a detailed description of your issue.

Q: How can I learn more and follow Citrix Insight Services development?

A: You can reach the Citrix Insight Services team using any of the following methods:

  • Twitter @CitrixSupport and @CitrixReadiness and @CitrixAS

  • E-mail at cis@citrix.com

  • Links from cis.citrix.com “Tools News” section of the site

  • Forum Support at Citrix Insight Services Forum

Citrix Insight Services plug-ins

Q: What is an Citrix Insight Services plug-in?

A: A plug-in is Citrix Insight Services module developed to identify known issues, best practices and performance optimizations that Automatically run for the uploaded product data.

Security considerations

Q: Will my data be secure?

A: To ensure the security of your data, the Citrix Insight Services site requires My Account on Citrix.com authentication, leverages HTTPS and MD5 checksum checking, and sends you emails after you successfully upload the file. All data is stored in a secure repository. Any industry data that might be presented to you is de-identified and merged into industry and product verticals to prevent disclosure of personal or company information.

Q: Can I delete my data after it has completed analysis?

A: Yes, the Citrix Insight Services workspace allows you to delete uploaded information. If your upload is associated with an open service request, you will not be able to delete the upload until the issue has been resolved and the service request is closed.

Q: Will my data be used for anything else?

A: By uploading your data to Citrix pursuant to the instructions on this website, you are agreeing that Citrix may store, transmit and use technical and related information about your use of Citrix products, including configuration information, number and types of users, error reports, features enabled, performance, version and patch management information, and non-personally identifiable usage statistics (“Collected Data”) to facilitate the provisioning of product updates, support, education, self-help tools, market assessment and analysis, product development, invoicing and online services. Collected Data is subject to Citrix’s Privacy Policy.

File uploading

Q: What requirements do I need to follow to upload a file?

A: Citrix Insight Services supports both Java and HTML5 based uploads. If your browser is HTML5 capable, this will be the default choice. If you do not have a HTML5 capable browser, you must install Java Runtime Environment (JRE) 1.6 or later on the computer. You can verify your version of Java JRE here. If you are collecting data from XenApp or XenDesktop, you can also upload the file directly from within the Scout Collection Tool – Citrix Scout.

Q: What’s the external range of IP addresses to add to the Firewall?

A: As of 08/26/2016, CIS is now using 3 IP addresses: 52.88.24.76 / 52.88.118.220 / 52.11.72.119

Q: Why am I requested to allow a Java applet to run when I try to upload?

A: Your browser is not HTML5 capable, and Java is the next choice for upload mechanism. The Java applet enhances the upload experience. Because most of the uploaded files are large, uploading the file by using HTTP is not ideal because it might cause the web browser to become unresponsive or timeout.

With the Java applet, Citrix Insight Services can provide:

  • The ability to display progress, upload speed, and estimated time remaining.

  • The ability to pause, resume, and stop uploads.

  • Data validation (MD5 checksum).

The Java applet must be trusted to run. To avoid viewing the security prompt in the future, select the Always trust option.

Q: What type of files can I upload?

A: You can upload the same type of files you have always uploaded, but only the files produced with one of our Collection Tools is supported for Citrix Insight Services analysis.

Q: What is the maximum file size I can upload?

A: A user has 20 GB of total available space for all uploads in CIS. Thus, an individual upload cannot exceed 20 GB.

Q: How will I know if my upload completed successfully?

A: After the upload completes, an email is sent to you. If your upload is part of a support case, the support representative working on your case will be notified as well (as long as you include the case number in the upload).

Q: I am getting an error when uploading a file. How do I fix this?

A: Move the mouse cursor over the error to get a detailed explanation. Here is a list of common error messages you might see:

  • Transaction expired or cancelled: Restart the upload by stopping and starting it again.

  • Content corrupted: If resuming the upload continues to present this message, restart the upload by stopping and starting it.

  • Server response 403: Refresh the page and select the file to upload again.

Q: Will I need to manually upload information to Citrix Insight Services or can the product Automatically send information to Citrix?

A: The Phone Home capability is now built into the NetScaler appliance, and the Citrix Insight Services team is currently working on building this service into other Citrix products. The Phone Home service intends to provide supported customers with regular Automated reviews of their environment. The service can also help to proactively identify problem scenarios prior to end user impact.

Analysis

Q: How does Citrix Insight Services collect product and environment information?

A: Citrix has developed tools that make data collection “push button easy.” Information is collected and packaged ready to be uploaded to the Citrix Insight Services site. After you upload the file, the Citrix Insight Services analysis engine matches the data against the latest set of known issues. The collection tools are:

  • XenApp and XenDesktop: Use Citrix Scout. See CTX130147 – Citrix Scout.
  • XenMobile: To collect XenMobile server support bundle refer to CTX200240.

Q: What happens if the Citrix Insight Services site cannot identify my problem based on the information I have uploaded?

A: If the site is unable to identify an issue, supported customers are presented with an option to open a case online (support contract is required).

Feedback

Q: Will someone contact me regarding the feedback I submit?

A: All feedback is carefully reviewed. Citrix will contact you if additional information is required. You can also post a message on the Citrix Insight Services Forum.

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Citrix Cloud XenMobile Service: Deployment Use Cases

Citrix Cloud XenMobile Service:

Citrix Cloud is a platform that hosts and administers Citrix services. It connects to your enterprise resources, via the Citrix Cloud Connector, on any cloud or infrastructure you choose. It allows you to create, manage, and deploy workspaces with apps and data to your end-users from a single console.

The Citrix Cloud XenMobile Service, previously called XenMobile Cloud, offers a XenMobile enterprise mobility management (EMM) environment for managing apps and devices as well as users or groups of users. With XenMobile Service, Citrix handles the configuration and maintenance of the infrastructure onsite through the Citrix Cloud Operations group. This separation lets you focus exclusively on the user experience and on managing devices, policies, and apps.

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Cloud Connector:

Cloud Connector enables cloud management without requiring any complex networking or infrastructure configuration such as VPNs or IPsec tunnels. Cloud Connector authenticates and encrypts all communication between Citrix Cloud and your resource locations. Cloud Connector establishes connections to Citrix Cloud. Cloud Connector doesn’t accept incoming connections. If you require a micro-VPN, you must use an on-premises NetScaler Gateway with Cloud Connector. Cloud Connector, along with NetScaler Gateway and your servers for Exchange, web apps, Active Directory, and PKI reside in your data center. Mobile devices communicate with XenMobile Service and your on-premises NetScaler Gateway. The following diagram shows the basic architecture when using Cloud Connector with XenMobile Service.

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Deployment Use Cases:


Below are the various Deployment Use cases which are feasible with Citrix Cloud XenMobile Service.

1. Citrix Cloud XenMobile Service and NetScaler Gateway on Enterprise

2. Citrix Cloud XenMobile Service and NetScaler Gateway on Enterprise for Mobile App Management

3. Citrix Cloud XenMobile Service for Mobile Device Management

4. Citrix Cloud XenMobile Service with Office 365 and NetScaler Gateway on Enterprise

5. Citrix Cloud XenMobile Service with Azure AD as IDP

6. Citrix Cloud XenMobile Service with Azure AD as IDP with Office 365

Note : For more detailed information on the deployment use cases please refer to the white paper HERE.

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How to request for XenMobile Service in Citrix Cloud

Citrix Cloudis a platform that hosts and administers Citrix services. It connects to your resources, via the Citrix Cloud Connector, on any cloud or infrastructure you choose. It allows you to create, manage, and deploy workspaces with apps and data to your end-users from a single console.

The Citrix Cloud XenMobile Service, previously called XenMobile Cloud, offers a XenMobile enterprise mobility management (EMM) environment for managing apps and devices as well as users or groups of users. With XenMobile Service, Citrix handles the configuration and maintenance of the infrastructure onsite through the Citrix Cloud Operations group. This separation lets you focus exclusively on the user experience and on managing devices, policies, and apps. XenMobile Service also replaces the need to purchase and manage licenses with a subscription fee.

Cloud Operations administrators handle maintenance and configuration of the network connectivity, as well as the integration of NetScaler and ShareFile. Citrix hosts the Cloud environment in datacentres located throughout the world to deliver high performance, rapid response, and support.

Please refer to the link for more details

http://docs.citrix.com/en-us/xenmobile/xenmobile-service.html

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Citrix Configuration Services

ShareFile Guided Installation Service XenMobile Guided Installation Service Virtualization Guided Installation Service Guided SSO Setup API and Automation Services

Guided Installation Services:

ShareFile Guided Installation Service

This service is ideal for customers who want to mobilize existing data via customer-managed StorageZones (on-prem storage) or StorageZone Connectors for CIFS & SharePoint. Service includes Active Directory integration via supported SAML 2.0 identity providers, user provisioning, and administrative training. Service also includes support for high-availability environments, configuration with Citrix NetScaler with content-switching and load balancing policies, interoperability with Citrix products including XenMobile, support for unlimited Storage Zones, and multi-site environments. Customers without in house expertise in data-sharing best practices will also benefit. It is a great way to realize the vast array of ShareFile benefits very quickly.

Click here to view the ShareFile Guided Installation Service Factsheet


XenMobile Guided Installation Service

This service is ideal for customers without extensive mobile device management and mobile application management backgrounds. As the mobile enterprise experience becomes more complex, it’s essential to secure and manage mobile devices, applications, and data as efficiently as possible. The Cloud Guided Installation Service – XenMobile helps you easily take advantage of the XenMobile Service in Citrix Cloud, which handles configuration and management of the enterprise mobility infastructure for you.

Click here to view the XenMobile Guided Installation Service Factsheet.

Virtualization Guided Installation Service

This service is recommended for customers looking for guidance configuring a XenApp or XenDesktop environment in Citrix Cloud according to best practice architecture. Customers looking to virtualize application and desktop delivery within a managed infrastructure can take advantage of this white glove service offering to lead a project based approach to expedite a smooth production roll-out. Service also includes support for high availability deployments, multi-site location, and configuration with Citrix NetScaler. Ideal for customers leveraging a combination of cloud + on-prem hybrid components.

Click here to view the Virtualization Guided Installation Service FactSheet.


API and Automation Services

​A services delivery for scripting & automation. Includes a customer discovery session prior to purchase to identify automation deliverable and determine project complexity & scope. A Citrix Certified Engineer develops the automated solution on available Citrix Platform API’s (Podio, ShareFile, Right Signature). The Citrix developed API code is provided to manage the automation task. Service includes interoperability with 3rd party software or API driven platforms [Must complete discovery session]. This service is optimized to replace line of business tasks with efficiency driven API automations, identify productivity bottlenecks and drive efficiency with automated workflows. Service can also include a customer journey mapping experience, and Citrix Cloud BluePrint consultation.

Click here to view the API & Automation Services Factsheet.

Other Services:

Guided SSO Setup

Through the ShareFile SSO Guided Setup, a Citrix Certified Engineer will work with you to integrate ShareFile with your existing Single Sign-On solution.

Click here to view the ShareFile SSO Guided Setup Factsheet.

If you are interested in implementation services and assistance from a Citrix Certified Engineer, please reach out to your Citrix representative or refer to the contact information in the fact sheet linked above.

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Bluefin (Ingenico) IPP320 failing to communicate with Sage Exchange Desktop via ICA Channel Serial COM Port

Configuration consists of 3 parts, Citrix Policies, VDA registry keys and client registry keys.

To configure Citrix Polices:

  1. Navigate to any of the Delivery Controllers in the Site and open Citrix Studio;
  2. In Citrix Studio navigate to the Policies console;
  3. In the Polices console, create new polices or add to existing policy following settings:

3.1 Select Enabled for “Auto Connect client COM ports”

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3.2 Select Allowed for “Client COM port redirection”

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3.3 If the policies shows “Disabled”, make sure you enable the policy.

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On the VDA, using the information from the following Citrix document https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-8/policies/policies-settings-reference/xad-policies-settings-deprecated.html, create following registry keys:

“AllowComPortRedirection”, and

“AutoConnectClientComPorts”.

On the client machines, please create following registry keys:

HKEY_LOCAL_MACHINESOFTWARECitrixICA Client

Name: CommBufferSize

Type: REG_DWORD

Data: 2048 (maximum value)

As per https://support.citrix.com/article/CTX138197.

HKEY_LOCAL_MACHINESOFTWARE{Wow6432Node}CitrixICAClientEngineConfigurationAdvancedModulesClientComm

Name: WindowSize

Type: REG_DWORD

Data: 2048 (maximum value)

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How to change the customized icon for the published application in Citrix Cloud using Remote PowerShell SDK

With Citrix Cloud, application icons are either the defined “applicaition.exe” ico or a set of pre-set icon like below.

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To have the ICON replaced with a different / customized icon follow the below steps:

1) Download the remote PowerShell SDK for Citrix – http://download.apps.cloud.com/CitrixPoshSdk.exe

2) Install the PowerShell SDK with Admin rights

3) Launch the PowerShell SDK in elevated mode

4) Run the following commands

ASNP Citrix*

GET-XDAuthentication

5) Enter the credentials when prompted for the same

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6) Save the customized icon in the C: drive

7) Run the following command

$icon=Get-BrokerIcon -FileName "<Location of the .ico file>" |New-BrokerIcon | Select-Object UidGet-BrokerApplication -name "<Name of the published application>" | Set-BrokerApplication -IconUid $icon.Uid

Message will be displayed only if fails. If no message is displayed it confirms success. Refresh the StoreFront web page and check the icon, it should be changed.

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