How do I attach a file with Citrix Files for Outlook?

Attach Files

The Attach Files button allows you to attach files from both your PC and files stored with Citrix. Use the file browser to select the file(s) you want to share.


When you attach a file to an email, Citrix for Outlook will place a banner in the email that lists the file(s) and availability (if applicable).

User-added image

From PC

User-added image

From PC – attach files stored on your computer to your email message. When you select this option, you will be able to select the files that you wish to attach to this email. Files uploaded from your computer using this method will be uploaded to the File Box on Citrix. If you would like to use different options for this specific email, select Use Custom Settings. After attaching the desired files and composing the email, click Send to send the email. The plugin will upload the files and convert the temporary link to a functioning link in the Outbox. Then Outlook will send the email containing the link to the indicated recipient.

Emails sent using this option will stay in your Outbox longer than normal after you click send because the files must first be uploaded to Citrix.The amount of time this takes will depend on the speed of your Internet connection and the size of the attachments. Please do not close Microsoft Outlook until your upload is complete. Citrix recommends that you do not upload extremely large files (more than 500 MB) through the plugin. You will have better, more reliable results logging into and using the web application for large file uploads. You can then attach these large files using the From Citrix option detailed below.

From Citrix

User-added image

From Citrix – attach files stored in Citrix. Check the boxes to select the files and folders you want to attach to your email. Once you have selected the file and clicked OK, the file will be inserted into the body of your email as a temporary link. If you would like to use different options for this specific email, select Use Custom Settings. After attaching the desired files and composing the email, click Send to send the email. The plugin will convert the temporary link to a functioning link and Outlook will send the email containing the link to the indicated recipient.

From Citrix uses less bandwidth and storage as you are not uploading new data to your account.

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Need to send large files using Citrix Files for Outlook

Sending Large Files

We do not recommend attaching large files (more than 500 MB) from your PC through the plugin. You will have better, more reliable results logging into and using the web application for large file uploads. Once you have uploaded the large file to Citrix, you can then attach these large files to an email message using How do I attach a files with Citrix Files for Outlook?

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Error: “The licenses required by this edition of Citrix XenApp are not present on the license server”

Users are unable to access the applications, and the error “An error occurred while making the requested connection” is provided.

The event viewer displays the following error, which indicates a licensing issue:

Source: MetaFrame

EventID: 9014

Description: The licenses required by this edition of Citrix Presentation Server are not present on the license server LicenseServerName.

XenApp 6.5 introduces a new feature to server role called License Model, which is found in the XenApp Server Role Manager console under license configuration. You can choose from the following three types of models:

  • XenApp

  • XenDesktop concurrent system

  • XenDesktop user/device

Note: The setting to modify the License model is also possible by modifying the policies.

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Hypervisor Security Update

Hotfixes have been released to address these issues. Citrix recommends that affected customers install these hotfixes as their patching schedules allow. The hotfixes can be downloaded from the following locations:

Citrix Hypervisor 8.0:

CTX262555 – https://support.citrix.com/article/CTX262555

CTX258428 – https://support.citrix.com/article/CTX258428

Citrix XenServer 7.6:

CTX262554 – https://support.citrix.com/article/CTX262554

CTX258425 – https://support.citrix.com/article/CTX258425

Citrix XenServer 7.1 LTSR CU2:

CTX262553 – https://support.citrix.com/article/CTX262553

CTX258424 – https://support.citrix.com/article/CTX258424

Citrix XenServer 7.0:

CTX258417 – https://support.citrix.com/article/CTX258417

CTX258423 – https://support.citrix.com/article/CTX258423

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Errors testing new connector to CHv 8 – “Connection Error: A failure occurred connecting to Citrix Hypervisor. Error = write EPROTO 140247625111360:error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol”

In the XenCenter configuration for the host, uncheck the option to force only TLS 1.2 communication. See the section, “disabling older protocols”, in the below doc.

https://www.citrix.com/content/dam/citrix/en_us/documents/white-paper/security-recommendations-when-deploying-citrix-xenserver.pdf


To correct the cert errors, when unchecking the connector setting, “ignore certificate errors”, follow the below article.

https://support.citrix.com/article/CTX261855

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Session Recording Agent Install Fails with “Error 1920, Service 'Citrix Session Recording Agent' (CitrixSmAudAgent) failed to start. Verify that you have sufficient privileges to start services.”

When attempting to install the session recording agent, the installation fails with the following message:

Installer Information

Error 1920. Service ‘Citrix Session Recording Agent’ (CitrixSmAudAgent) failed to start. Verify that you have sufficient privileges to start services.

System Event Log shows that Session Recording Agent service failed to start because SessionRecordingDriver service is not installed.

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You receive an error: “No tenant identifying information found in either the request or implied by any provided credentials” when integrated with Intune and Secure Hub is in use.

When enrolling in to Citrix Endpoint Management for MDM, if the deployment is integrated with Intune for MAM, you may experience the following error and behaviour.

Without Secure Hub installed (using Intune MAM only), then no problems are seen.

When Secure Hub is installed and enrolled for MDM with CEM, then inbound connections from managed apps to the Gateway fail with the following error recorded: “No tenant identifying information found in either the request or implied by any provided credentials”

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On Cloudbridge 4000 we see the message as “EVENT_MSG”: “Memory 40 GB, expected 48 GB”

On SVM GUI > System tab, we see the following memory status error:


Log Snippet:

===========

As per the logs, 2 of the DIMM slots (of 4GB each) have gone bad and hence we see only 40GB left on the appliance.

In the below log snippet, we could see only 10 ( 4 GB slots ) out of 12 have got detected .

https://docs.citrix.com/en-us/citrix-sd-wan-platforms/wanop/4100-5100-wanop-appliance/sd-wan-4100.html

/upload/ftp/79097690/bug-report-20190806190639]$ cat dmidecode.out | grep 4096 | grep -v ROM

Size: 4096 MB

Size: 4096 MB

Size: 4096 MB

Size: 4096 MB

Size: 4096 MB

Size: 4096 MB

Size: 4096 MB

Size: 4096 MB

Size: 4096 MB

Size: 4096 MB

/upload/ftp/79097690/Management_Service_06Aug2019_19_05_55/var/mps/log]$ more mps_event.log


{ “errorcode”: 0, “message”: “Done”, “message_id”: -1, “resrc_driven”: true, “login_session_id”: “”, “username”: “***********”, “mps_ip_address”: “”, “client_ip_address”: “”, “client_protocol”: “http”, “client_port”: 0, “mpsSessionId”: “”, “source”: “”, “target”: “EVENT”, “version”: “v1”, “messageType”: “MESSAGE_TYPE_INTERNAL”, “resourceType”: “mps_internal_event”, “orignal_resourceType”: “mps_internal_event”, “resourceName”: “”, “operation”: “”, “params”: { “pageno”: 0, “pagesize”: 0, “detailview”: false, “compression”: false, “count”: false, “total_count”: 0, “action”: “”, “type”: “”, “onerror”: “EXIT”, “is_db_driven”: false, “order_by”: “”, “asc”: false, “duration”: “”, “duration_summary”: 0 }, “mps_internal_event”: [ { “EVENT_FORCE_SEND”: “false”, “EVENT_CATEGORY”: “HealthMonitoring”, “EVENT_THRESHOLD_VAL”: “”, “EVENT_FAILURE_OBJ”: “Memory”, “resource_name”: “mps_internal_event”, “EVENT_MSG”: “Memory 40 GB, expected 48 GB”, “EVENT_SEVERITY”: “Critical”, “EVENT_TRAP_ID”: “17”, “EVENT_SOURCE”: “169.254.0.1”, “EVENT_TRAP_VAL”: “” } ] }

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CVE-2017-6316 – Vulnerability in Citrix NetScaler SD-WAN Enterprise & Standard Edition and Citrix CloudBridge Virtual WAN Edition Could Result in Unauthenticated Remote Code Execution

A new version of the software has been released that addresses this issue in Citrix SD-WAN.

This software, version 9.2.1-1001, is available on the Citrix website at the following address:

https://www.citrix.com/downloads/netscaler-sd-wan/

Citrix strongly recommends that customers upgrade their software to this new version or later and, additionally, review their SD-WAN and CloudBridge deployments to ensure that the management interface is not exposed to untrusted network traffic.

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CVE-2014-4700 – Vulnerability in Citrix XenDesktop could result in unauthorized access to another user’s desktop

Description of Problem

A vulnerability has been identified in Citrix XenDesktop that could result in a user gaining unauthorized interactive access to another user’s desktop.

This vulnerability affects a specific, non-default configuration of Citrix XenDesktop 7 (all versions up to and including 7.5), Citrix XenDesktop 5 (up to and including Rollup 5.6.300 for Citrix XenDesktop 5.6 FP1) and Citrix XenDesktop 4 (all versions).

This vulnerability only affects Citrix XenDesktop deployments that use pooled random desktop groups and where the broker configuration setting ShutdownDesktopsAfterUse is set to disabled. Configurations that only use assigned desktop groups, including RemotePC access scenarios and user-dedicated desktops, are not affected by this issue.

This vulnerability has been assigned the following CVE number:

    • CVE-2014-4700: Vulnerability in Citrix XenDesktop versions 7.x, 5.x and 4.x could result in unauthorized access to another user’s desktop.

Mitigating Factors

The configuration setting ShutdownDesktopsAfterUse is enabled by default in configurations that use pooled desktops groups to reset the disk image and clean the desktop. For more details, please see the following Citrix Knowledgebase article:

https://support.citrix.com/article/CTX127842

What Customers Should Do

Updates to Citrix XenDesktop have been released to address this issue. Citrix strongly recommends that affected customers apply these updates as soon as possible.

The hotfixes for Citrix XenDesktop 7.1 and 7.5 can be downloaded from the following locations:

CTX140362 – Hotfix XD710ICAWSWX86005 – For VDA Core Services 7.1/7.5 for Windows Desktop OS (32-bit) – English

CTX140363 – Hotfix XD710ICAWSWX64005 – For VDA Core Services 7.1/7.5 for Windows Desktop OS (64-bit) – English

A VDA Rollup for Citrix XenDesktop 5.6 FP1 can be downloaded from the following location:

CTX138550 – Hotfix Rollup XD560VDAWX86400 (Version 5.6.400) – For Citrix XenDesktop Virtual Desktop Agent Core Services x86 – English

CTX138551 – Hotfix Rollup XD560VDAWX64400 (Version 5.6.400) – For Citrix XenDesktop Virtual Desktop Agent Core Services x64 – English

What Citrix Is Doing

Citrix is notifying customers and channel partners about this potential security issue. This article is also available from the Citrix Knowledge Center at http://support.citrix.com/.

Obtaining Support on This Issue

If you require technical assistance with this issue, please contact Citrix Technical Support. Contact details for Citrix Technical Support are available at http://www.citrix.com/site/ss/supportContacts.asp.

Reporting Security Vulnerabilities to Citrix

Citrix welcomes input regarding the security of its products and considers any and all potential vulnerabilities seriously. For guidance on how to report security-related issues to Citrix, please see the following document: CTX081743 – Reporting Security Issues to Citrix

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