VM's Power State Does Not Update And Shows As “Unknown” After vCenter Server Reboots

This is an issue with Citrix hypervisor communication library plugin since version Xenapp/XenDesktop version 7.16.

When vCenter server goes alive after reboot i.e “https://<vCenter FQDN>/sdk” becomes accessible, BrokerHostingPlugin still fails to login the vCenter server with exception “The session is not authenticated.”.

CDF Traces from Delivery Controller

,BrokerHostingPlugin,,0,,1,Information,”Attempting connection”,””

,BrokerHostingPlugin,,0,,1,Information,”***** Get Hypervisor Certificate for Connection to ‘https://<vCenter FQDN>/sdk​​​​​​​’ *****”,””

,BrokerHostingPlugin,,0,,1,Information,”Certificate is untrusted: False”,””

,BrokerHostingPlugin,,0,,1,Information,”Time elapsed to get the hypervisor certificate: xxms”,””

,BrokerHostingPlugin,,0,,1,Information,”***** Login Connection – 0 to ‘​​​​​​​https://<vCenter FQDN>/sdk’ as ‘#login_name#‘ *****”,””

,BrokerHostingPlugin,,0,,1,Information,”VMware plugin initialisation times: create service xms, content time xxxms, total xxxms”,””

,BrokerHostingPlugin,,0,,1,Information,”Connected to ‘VMware vCenter Server #vCenter version info#’“,””

,BrokerHostingPlugin,,0,,1,Error,”System.Web.Services.Protocols.SoapException: The session is not authenticated.

,BrokerHostingPlugin,,0,,1,Information,”Connection attempt threw exception System.Web.Services.Protocols.SoapException: The session is not authenticated.

,BrokerHostingPlugin,,0,,1,Information,”Connection is still down”,””

,BrokerHostingPlugin,,0,,1,Information,”Sleeping for 00:00:30 before trying to reconnect again”,””


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How to Create Machine Catalog using MCS in Azure Resource Manager


  • Access to the XenApp and XenDesktop Service of Citrix Cloud.
  • An Azure Subscription.
  • An Azure Active Directory (Azure AD) user account in the directory associated with your subscription, which is also co-administrator of the subscription.
  • An ARM virtual network and subnet in your preferred region with connectivity to an AD controller and Citrix Cloud Connector.
  • “Microsoft Azure” host connection
  • To create an MCS machine catalog, XenDesktop requires a master image that will be used as a template for all the machines in that catalog.

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Creating Master Image from Virtual Machine deployed in Azure Resource Manager

Create a virtual machine (VM) in Azure using the Azure Resource Manager gallery image with either the Server OS or Desktop OS (based on whether you want to create Server OS catalog or Desktop OS catalog).

Refer to Citrix Documentation – install Citrix VDA software on the VM for more information.

Install the applications on the VM that you want to publish using this master image. Shutdown the VM from Azure Portal once you have finished installing applications. Make sure that the power status for the VM in Azure Portal is Stopped (deallocated)

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When creating MCS catalog we need to use the .vhd file that represents OS disk associated with this VM as master image for the catalog. If you have the experience of using Microsoft Azure Classic connection type in XenDesktop, you would have captured specialized image of the VM at this stage, but for Microsoft Azure connection type you don’t have to capture the VM image, you will only shutdown the VM and use the VHD associated with the VM as master image.

Create MCS Catalog

This information is a supplement to the guidance in the Create a Machine Catalog article. After creating master image, you are all set to create MCS catalog. Please follow the steps as described below to create MCS catalog.

  1. Launch the Studio from your Citrix Cloud client portal and navigate to Machine Catalogs in the left hand pane.

  2. Right click Machine Catalogs and click on Create Machine Catalog to launch the machine creation wizard.

  3. Click Next on the Introduction page.

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  4. On the Operating System page Select Server OS or Desktop OS based on what type of catalog you want to create and click Next.

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  5. On the Machine Management page, select Citrix Machine Creation Service (MCS) as the deployment technology and select the Microsoft Azure hosting resource and click Next.

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Master Image Selection – This page provides a tree view which you can navigate to select the master image VHD. At the topmost level are all the resource groups in your subscription except those which represent the MCS catalog created by XenDesktop. When you select and expand a particular resource group, it shows the list of all storage accounts for the Azure Umanaged Disks in that resource group. If there are no storage accounts in that resource group, there will not be any child items under that resource group. If you have manually created number of resource groups and storage accounts to host your manually created VMs in your subscription, the master image page will show all those resource groups, storage accounts, containers and VHDs even though not all those VHDs are master images that you want to use for the provisioning. Select the storage account that has your master image. When you expand the storage account, it shows list of containers inside the storage account. Expand the container that has master image VHD and select the VHD that you want to use as master image for the catalog.

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In the case of Azure Unmanaged Disk, you need to know the VHD path in order to select it. If you have stood up a VM in Azure and prepared it to be used as a master image and you want to know the VHD path, follow the steps below:

  1. Select the resource group that has your master image VM.

  2. Select the master image VM and click Settings

  3. Click on Disks then Click OS Disks and copy the disk path.

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  4. OS disk path is structured as https://<storage account name>.blob.core.window.net/<container name>/<image name>.vhd

  5. You can use the disk path obtained in the step above to navigate the tree view to select image.

In the case of Azure Managed disk, it will be available directly under the Resource Group that you had created or as a part of the Virtual Machine’s Resource Group, as show below:

Note: If you don’t shutdown the master image VM and select the corresponding VHD to create a catalog, the catalog creation will fail. So make sure if you are selecting the VHD which is attached to running VM instance, the VM is in Stopped(deallocated) state.

  1. Storage type selection – XenDesktop supports Locally Redundant Standard or Premium storage for provisioning VMs in Azure. Your master image VHD can be hosted in any type of storage account, but for the VMs to be provisioned in Azure, XenDesktop will create new storage accounts based on storage type you selected.

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  2. XenDesktop will provision maximum 40 VMs in single storage account due to IOPS limitations in Azure. For example if you want to create 100 VM catalog, you will find 3 storage accounts created and VM distribution in each storage account will be 40, 40 and 20.

  3. VM instance size selection – XenDesktop will show only those VM instance sizes which are supported for the selected storage type in the previous step. Enter number of VMs and select the VM instance size of your choice and click Next.

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  4. Network Card Selection – Select network card and the associated network. Only one network card is supported.

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  5. Select resource location domain and enter machine naming scheme.

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  6. Enter credentials for your resource location Active Directory.

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  7. Review the catalog summary, enter the catalog name and click Finish to start provisioning.

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  8. Once the provisioning is complete, you will find new resource group created in your Azure subscription which hosts, all the VMs, storage accounts and network adapters for the catalog you provisioned. The default power state for the VMs after provisioning is Stopped(deallocated).

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Once the provisioning is complete, you will find new resource group created in your subscription that has VM RDSDesk-01 as per the naming scheme we provided, NIC corresponding to that VM and a storage account that XenDesktop created to host the OS disk and the identity disk for the VM. The VM will be hosted on the same network as that of the selected hosting resource during catalog creation and the default power state of the VM will be Shutdown(deallocated).

The resource group created by XenDesktop during the MCS provisioning will have following naming convention


To find out which resource group in the Azure portal corresponds to the catalog you created from studio, follow the steps below.

  1. Connect to your XenApp and XenDesktop service using Remote PowerShell SDK. Please visit this link to find our how to interact with your Citrix Cloud environment using Remote PowerShell SDK.
  2. Run command Get-ProvScheme -ProvisioningSchemeName <Catalog Name>
  3. Note down the ‘ProvisioningSchemeUid’ from the output of the above command.
  4. Go to the Azure portal and search for the resource group name that contains ‘ProvisioningSchemeUid’ you obtained in step 3.
  • Note:

    As a best practice you should always create a copy of your master image and use the copied image as input to the provisioning process. In future if you want to update the catalog, you can start the master image VM and make necessary changes, shut it down and again create a copy of the image which will be your update image. This helps you to use the master image VM to create multiple image updates.

    Remember to shutdown the master image VM from Azure portal before starting to create the catalog. The master image needs to be copied into catalog’s storage account once provisioning starts, so we need to make sure it is not in use by any VM, otherwise it will lead to image copy failure and eventually provisioning failure.

  • Make sure you have sufficient cores, NIC quota in your subscription to provision VMs. You are most likely going to run out of these two quotas. You may not be able to check your subscription quota limits,
  • If your master image VM is provisioned in the Premium storage account then just shutting down the VM from the portal isn’t enough. You also need to detach the disk from the VM to use it as master image in provisioning. But in Azure Resource Manager you can not detach the disk while the VM is still available. So you need to delete the VM from the portal, this will only delete the VM but keep the OS disk in the storage account. The NIC corresponding to the VM also needs to be deleted separately.
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Citrix ADC Deprecated Classic Policy Based Features and Functionalities FAQs

Q. Which all Classic policy based features and functionalities are being removed from Citrix ADC?

Answer: All the features and functionalities mentioned in “Feature Description” column in Table 1 below are being removed from Citrix ADC. These features were deprecated in 12.0 builds and will be removed in a future release (targeted NetScaler GA release in Q2 2020).

Citrix recommends that all Citrix ADCcustomers take steps to switch from the following deprecated features & functionalities to corresponding feature replacements as suggested in Table 1.

Table 1. Classic policy based features & functionalities deprecated with feature replacement.

Feature Description Deprecation Initiated Feature Replacement
Citrix ADCfeatures and its functionalities: –

  • SureConnect (SC)
  • Priority Queuing (PQ)
  • HTTP Denial of Service Protection (HDoSP) AppQoE
HTMLInjection AppFlow with Client-Side Measurements
Filter Responder (for ERRORCODE, or DROP or RESET on the request side), Rewrite (for ADD or CORRUPT, or DROP or RESET on the response side), or Content Switching (for FORWARD).
Q and S prefixes in Advanced expressions HTTP.REQ and HTTP.RES
Pattern function in Rewrite action -Search Rewrite action parameter
Classic Named (policy) expression Advanced policy expression
Application Firewall Classic policy Application Firewall Advanced policy
Compression Classic policy Compression Advanced policy
Classic Cache Redirection policy Advanced Cache Redirection policy
Content Switching Classic policy Content Switching Advanced policy
SSL Classic policy SSL Advanced policy
Classic Audit SYSLOG policy Advanced Audit SYSLOG policy
Classic Audit NSLOG policy Advanced Audit NSLOG policy
Classic AAA Pre-authentication policy Advanced AAA Pre-authentication policy
Authentication Local policy

RADIUS Authentication policy

LDAP Authentication policy

Authentication Certification (cert) policy

TACACS Authentication policy

Authentication Negotiate policy

SAML Authentication policy

Delegation Forms Authentication (DFA) policy

Web Authentication policy Advanced Authentication policy (“add Authentication policy”)
Classic Authorization policy Advanced Authorization policy
Classic Traffic Management Session policy Advanced Traffic Management Session policy
Classic Tunnel Traffic policy Advanced Tunnel Traffic policy
Classic VPN Traffic policy Advanced VPN Traffic policy
Classic VPN Session policy Advanced VPN Session policy
Trace Classic expression Trace Advanced expression
SYS.EVAL_CLASSIC_EXPR Classic function Converting function to Advanced, replacing SYS.EVAL_CLASSIC_EXPR
Q. How do I convert deprecated Classic policy based features & functionalities to Advanced policy based features and functionalities?

Answer: You can use the Citrix ADC proprietary nspepi tool to convert commands, expressions, and configurations. nspepi tool helps to convert all the Classic expressions in the Citrix ADCconfiguration to the Advanced policy. More details about nspepi tool is available at: https://docs.citrix.com/en-us/netscaler/12/appexpert/policies-and-expressions/ns-pi-intro-pol-exp-wrapper-con/ns-pi-pe-to-pi-conversion-tool-wrapper-con.html

Q. From which Citrix ADC release will Classic policy based features and functionalities not be supported?

Answer: Citrix ADC GA,2020 releases onwards.

Q. What actions do I need to take when I will be moving from a build where a feature mentioned in Table 1 is supported (example, Citrix ADC 11.0) to a build where the feature is not supported (example, Citrix ADC 13.1)?

Answer: Citrix recommends to replace the Classic policy based features and functionalities with the replacement features and functionalities mentioned in Table 1 above before upgrading to 13.1.

Q. What actions do I need to take when I will be moving from a build where a feature mentioned in Table 1 is deprecated (example, Citrix ADC 12.0.56) to where a build where the feature is not supported (example, Citrix ADC 13.1)?

Answer: Citrix recommends to replace the Classic policy based features and functionalities with the replacement features and functionalities mentioned in Table 1 above before upgrading to 13.1.

Q. I am using a build on which a feature mentioned in Table 1 is supported and have no immediate plans of upgrade, how long will I have support for deprecated feature?

Answer: Citrix will support the policy based features and functionalities as per current software support guidelines. For more details please refer to : https://www.citrix.co.in/support/product-lifecycle/product-matrix.html

Q. What is recommended when I am adding a new deprecated configuration or modifying existing deprecated configs on the builds where Classic policy expressions are deprecated (e.g. 12.0.56)?

Answer: Citrix recommends not to use deprecated policies and expressions. Please use the above Table 1 for finding the replacement features.

Q. Do I have to re-boot the Citrix ADC instance after converting configuration file?

Answer: Yes, you have to reboot the NetScaler instance after successful conversion of ns.config file.


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Citrix UPS Printers are not visible via Control Panel, Devices And Printers

This is an known issue with printers provided by Citrix Universal Printer server on windows operating systems Windows Server 2019, Windows Server 2016, Windows 10, Windows Server 2012r2, Windows Server 2012.

Citrix is working with Microsoft to correct this interaction between Microsoft operating systems and Citrix universal print server print provider.

Citrix Documentation:

This issue has been documented in our XenApp/XenDesktop documentation since 7.5

  • Universal Print Server printers selected in the virtual desktop do not appear in the Devices and Printers window in Windows Control Panel. However, when users are working in applications, they can print using those printers. This issue occurs only on Windows Server 2012, Windows 2012 R2 , Windows 10 and Windows 8 platforms. [#335153]

Microsoft Documentation:

The Device Setup Manager service is discussed in the following article from Microsoft it applies to both Windows 8 and Windows 2012.

Device setup user experience in Windows 8

Microsoft released a hotfix for server 2012r2 which partially addressed some issues with 3rd party print provider visibility in newer windows releases.

However this was not a complete solution, and printers provided by Citrix Universal Print Server remained not visible.​



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Smart Scale to Autoscale Migration

Manual migration involves manually configuring the Autoscale user interface in Citrix Studio by associating the Smart Scale user interface per Delivery Group.

1. Select Delivery Groups in the Studio navigation pane on the Manage tab.

2. In the Actions panes, select the Delivery Group and then click Edit Delivery Group.

3. On the Autoscale page, select the Autoscale check box to enable Autoscale.

4. On a separate tab in your browser window, go to Citrix Cloud > Smart Tools > Smart Scale.

5. On the Virtual Apps and Desktops Sites page, locate the Site for that Delivery Group.

6. Click View Site and then click Configure.

7. On the Smart Scale configuration page, select that Delivery Group.

8. Migrate the data including machine cost, capacity buffer, and power-off delay from Smart Scale to the applicable fields in Autoscale.

9. On the Autoscale page, create schedules equivalent to those defined in Smart Scale. For more information about how to create schedules, see How Autoscale power manages machines.

10. After your data migration completes, click Apply. After that, the data is saved to Autoscale successfully.

11. On the Smart Scale configuration page, click the Smart Scale Enabled toggle button to disable Smart Scale for the Delivery Group you selected.

12. Repeat the steps above to migrate the data for other Delivery Groups.


  • Migrating capacity buffer. Smart Scale has only one field for capacity buffer. On the Delivery Group page of Smart Scale, click Advanced to see the configured capacity buffer. However, Autoscale lets you determine the capacity buffer separately for peak and off-peak times. On the Autoscale page, you can either fill in the two capacity buffer fields with the value referenced from Smart Scale or define different values for peak and off-peak times.
  • Merging schedules. When migrating the schedules, you might need to merge your schedules if applicable. This is because Smart Scale allows the same day to be included in multiple schedules, but Autoscale does not. For more information, see Overlapping schedules in this article.
  • Migrating session count. To migrate session count (the maximum number of sessions), use Group Policy. For more information, see Session count in this article.

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Unable to Create catalog using c5.xlarge instance type, using Citrix DDC 7.15 with AWS as hosting unit.

  • Nothing will get created on the AWS.
  • Cloud DDC will throw an exception “Failed to create preparation VM.

Studio Exception

Error Id: XDDS:0DAA3833


Citrix.Console.Models.Exceptions.ProvisioningTaskException An error occurred while preparing the image. At

Citrix.Console.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.CheckForTerminatingError(SdkProvisioningSchemeAction sdkProvisioningSchemeAction) at Citrix.Console.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.WaitForProvisioningSchemeActionCompletion(Guid taskId, Action`1 actionResultsObtained) at Citrix.Console.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeCreationTask.StartProvisioningAction() at Citrix.Console.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeCreationTask.RunTask() at Citrix.Console.PowerShellSdk.BackgroundTaskService.BackgroundTask.Task.Run()

DesktopStudio_ErrorId : ProvisioningTaskError

ErrorCategory : NotSpecified

ErrorID : FailedToCreateImagePreparationVm

TaskErrorInformation : Terminated

InternalErrorMessage : Timed out waiting for: Creating machine ‘Preparation – c5-xlarge-test – Xm0N7wPqkkCAdpjgoHyY4Q’ with pre-existing ENIs: eni-0a516a250b296fc92


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Citrix Workspace App (CWA) for Linux – ICA File Not Launching Automatically

If there is a mixed environment of Linux endpoints connecting to a particular store, i.e some endpoints have Citrix Workspace App installed and some do not have Citrix Workspace app installed then please refer to the following steps:

This will allow the users launching their desktop/app either using Receiver for HTML5 or Workspace app/Receiver for Linux.

Note: Step a) Administrator Configuration, is required only for storefront version lower than 1906.

a) Administrator configuration

  1. In DDC, launch Citrix Studio > Click Stores under Citrix StoreFront in the left pane > Manage Receiver for WebSites (in Right panel) > configure > Deploy Citrix Receiver – give the deployment option as “Use Receiver for HTML5 if local receiver is unavailable

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  2. Open the file “web.config” in the path – C:inetpubwwwrootCitrixStoreWeb

    Add “Linux” to protocolHandler element as shown below:

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    Note: this is required only for DDC version lower than 1906. For 1906 and above no modification in web.config needed

​b) User configuration

  1. When you access storefront from Firefox, on the first page select “Detect Receiver”

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  2. For those users that have Receiver installed Select “Already Installed” and go ahead with the next steps.

    For those users who do not have Workspace App or Receiver for Linux installed and wants to go ahead with HTML5 receiver select “Use light version

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  3. If the user has selected “Already Installed”: Follow “Always open ICA files” as mentioned above. From now on whenever we click on a desktop/app enumeration, it launches automatically with wfica, thus enabling a smooth seamless user-experience with launch of virtual applications and desktops.


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Citrix Files for Outlook User Guide


The Citrix Files for Outlook allows Employees (users with Content Collaboration Licenses) to insert links to files, upload and send new files, and request files directly from Microsoft Outlook email messages. Additionally, you can choose to send all attachments or all attachments of a particular size via Citrix Files rather than your internal email server.

NOTE: The Citrix Files for Outlook cannot be used by Client users.

Refer to the Installation of Citrix Files for Outlook article for plugin installation instructions.

Getting Started

Open Outlook. The Citrix Files for Outlook logo will be displayed on the far right on the Outlook tool bar. If the logo displays “Log In”, click on the logo to log in.

Outlook Tool Bar

Once logged in, Citrix Files for Outlook will be shown in two places in Outlook. The Options button will be available on the main Outlook view.

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Other functionality will be available when you compose or read a message.
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Change options for Citrix Files for Outlook by clicking on the Options button on the Outlook home window.

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The Citrix Files for Outlook Default settings popup displays.

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This allows you to make changes to the default settings under the following categories:

NOTE: Some options may be set and restricted by Administrators.

  • General – Allows editing of General settings including
    • Attachments
    • Icon
    • Expiration Policy
  • Attaching Files – Allows editing of these components
    • Security
    • Notifications
    • Downloads
  • Requesting Files – Allows editing of these settings
    • Security
    • Notifications
    • Upload Location
  • Encrypted Email – Allows editing of these encryption settings
    • Security
    • Notifications
    • Expiration Policy
  • Inserting Links – Allows editing of these settings
    • Appearance
    • Linked Text
    • Language
  • Help – Allows you to set up usage log files.
    • Normal – select to store a record of basic usage activity.
    • Advanced – select to store a detailed record of all usage activity.

Attach Files

The Attach Files button allows you to attach files from both your PC and files stored with Citrix. Use the file browser to select the file(s) you want to share.

When you attach a file to an email, Citrix for Outlook will place a banner in the email that lists the file(s) and availability (if applicable).

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From PC

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From PC – attach files stored on your computer to your email message. When you select this option, you will be able to select the files that you wish to attach to this email. Files uploaded from your computer using this method will be uploaded to the File Box on Citrix. If you would like to use different options for this specific email, select Use Custom Settings. After attaching the desired files and composing the email, click Send to send the email. The plugin will upload the files and convert the temporary link to a functioning link in the Outbox. Then Outlook will send the email containing the link to the indicated recipient.

Emails sent using this option will stay in your Outbox longer than normal after you click send because the files must first be uploaded to Citrix.The amount of time this takes will depend on the speed of your Internet connection and the size of the attachments. Please do not close Microsoft Outlook until your upload is complete. Citrix recommends that you do not upload extremely large files (more than 500 MB) through the plugin. You will have better, more reliable results logging into and using the web application for large file uploads. You can then attach these large files using the From Citrix option detailed below.

From Citrix

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From Citrix – attach files stored in Citrix. Check the boxes to select the files and folders you want to attach to your email. Once you have selected the file and clicked OK, the file will be inserted into the body of your email as a temporary link. If you would like to use different options for this specific email, select Use Custom Settings. After attaching the desired files and composing the email, click Send to send the email. The plugin will convert the temporary link to a functioning link and Outlook will send the email containing the link to the indicated recipient.

From Citrix uses less bandwidth and storage as you are not uploading new data to your account.

Revoke Access from Outlook Message

Once you have shared a file using the Citrix Files for Outlook, you can revoke your recipient’s access to the files from within Microsoft Outlook. To do so, navigate to your Sent Messages in Microsoft Outlook and locate the email you sent your recipient. When viewing that message, locate the Citrix Files for Outlook header at the top of the message. Click the Revoke Access button. Once you confirm, the recipient will no longer be able to access the files via the email message. Revoking access does not prevent your recipient from viewing the file if they have already downloaded it.

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After you click Revoke Access, a popup displays. You may click Revoke or Cancel.

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Request Files

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Request Files – insert a text link into the body of your email message. Your recipient will be able to click on the generated link and upload a file to your Citrix without downloading any software or signing up for an account. You can customize this automatically generated link in the Options menu.

Uploaded files are sent to your File Box. If you would like to change the upload destination for this specific email message, select Use Custom Settings. Once you have selected Use Custom Settings, you will be presented with a pop-up window that allows you to change the settings for the link. By clicking Edit to the right of Upload file to, you can select a new folder from your Citrix Files account. Any changes made will only affect the link that you are sending in this individual email only.

Convert Attachments

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Convert Attachments – Convert normal file attachments to a secure Citrix Files link. This option will only appear on a new message and will not be clickable unless there is an existing attachment on the email. After clicking Convert Attachments and composing the desired email, click Send to send the email. The plugin will upload the files and convert the temporary link to a functioning link. Then Outlook will send the email with the link to the indicated recipient.

Emails sent using Convert Attachments will stay in your Outbox longer than normal after you click send as the files must first be uploaded to Citrix Files. The amount of time this takes will depend on the speed of your Internet connection and the size of the attachments.


Add a File Request Link to Your Outlook Signature

1. Open a New Outlook Email Message.

2. Click the Request Files button, then Use Custom Settings.

  • Configure the options to your liking, designate your preferred uploading destination, and don’t forget to adjust your expiration settings! Click OK to generate the link.
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3. Highlight the newly generated Request a File link, right-click and select Copy.

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4. Click Signature in the ribbon and edit the Signature you wish to add the link to. Paste the Request a File link into the signature.

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5. Click OK to save the changes to your signature.

Using “Send To” with Citrix Files for Outlook

You can also choose to send files using the plugin by right-clicking the files in your web browser screen or desktop. To do so, right-click on a file or folder and select Send to in the drop-down menu that opens. Next, click Mail Recipient with Citrix Files. This will open a new Outlook message with a temporary link to the file already created.

Save Attachments to Citrix

You can now save an email attachment directly to Citrix with a few clicks. To do so, right-click the attachment in your Outlook message and choose the Save to Citrix option. Use the folder tree to select an upload destination on your account, then click OK. Your file will be uploaded to Citrix.

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Incompatible Add-Ins or Services

Citrix Files for Outlook is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins. This includes meta-data scrubbers, SmartVault, iTunes, Grammarly and other add-ins. While frequently encountered add-ins may be specifically mentioned in this article, this article should not be treated as a final list of incompatible add-ins.

  • If you are using an antivirus program such as Kaspersky or McAfee, please take steps to add Citrix Files as an exception to your apps.
  • Metadata Scrubbers may interfere with Citrix Files for Outlook. It is recommended that any metadata scrubber add-ons be disabled in order for the Citrix Files for Outlook to function properly.
  • Likewise, Exchange Alternatives (such as Kerio Connector) are not compatible with Citrix Files for Outlook and may block the plugin from functioning correctly. Citrix Files recommends disabling these add-ons.

Contacting Support

Click here for Citrix Files Support Contact Information.

Sending Large Files

We do not recommend attaching large files (more than 500 MB) from your PC through the plugin. You will have better, more reliable results logging into and using the web application for large file uploads. Once you have uploaded the large file to Citrix, you can then attach these large files to an email message using Attach Files From Citrix.


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