Why does not all devices show up in console?

I need a solution

I have a number of klients with SEP-C installed and connectet to my portal.

In subscriptions i can see i use 85 licences, (devices, not server inkluded).

If i go to “Groups, Users and Devices” i count a total of 82 devises in 2 groups, (Desktops and laptops), and 22 servers in another group.

Desktop show 54 devices, but if i go into that group, only 49 is showing and is searchable.

same with the others, laptop counts 28, but only 27 exists, and servers show 22 and only 20 is there.

If i go to “Manage Devices”, i se today 102 of my total 107 devices, but some days it can be as low as 50.

We ran out of licenses because of we could not find a device in consol and had to reinstall it, then it needed a licens to be registered, and now we have a licens free again, without explanation?

Why does the portal do this?

And can we do something to fix it?

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Win 10 Updates Fail with SEP 14.2 installed

I need a solution

We have seen a problem since October where a desktop running WIN 10 and SEP 14.2 fails to complete the windows update. The system will download and install the updates sometimes getting to 100% and then during the reboot, just come up to the spinning dots page and stay there. We have left a machine in this condition for weeks with no change. What we end up having to do is reboot the computer into safe mode, remove SEP with the removal tool, and then when we restart the system completes the update and starts normally. We have tried re installing SEP only to have it fail the same way during the next Windows update. NOTE, this seems to only be happening on desktop machines, we have not seen it on any laptops. About 40% of our desktops are experiencing this problem. Has anyone else seen a problem like this? We have upgraded SEP to 14.2 Build 770 and Windows 10 1803 or 1809.

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Dell Launches New Laptop Built just for Small Businesses

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Dell recognizes that small businesses have unique needs when it comes to their technology. With businesses recognizing that technology is no longer just PART of their strategy but central to their business model, those businesses have begun to identify exactly which PC features will lend to their most success while being mindful of a price point that is feasible for their budgets. Dell’s Vostro line includes laptops and desktop computers that are built with entry-level business features. The line allows for a graduated approach from devices used purely by consumers to full business class devices used … READ MORE



ENCLOSURE:https://blog.dell.com/uploads/2018/11/vostro_bucky-600×356.jpg

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Conquering Where Others Crumble – The New Latitude Rugged Extreme 5000 And 7000 Series

Field workers’ PCs can take a beating. These users demand durable, reliable, solutions that can withstand the most adverse conditions. As a Dell partner, you are uniquely positioned to help solve your customers’ toughest application problems with the innovative rugged portfolio, in turn helping you achieve higher sales and profitability. The NEW Rugged Family is impeccably engineered to:



Deliver in the harshest conditions

Field workers – from military to adventurers – may have vastly different ways of working, but they all face inhospitable conditions at one point or another. From frigid temperatures to oppressive heat, corrosive sand to hurricane-force rain, no environment is too harsh for this new class of Rugged.



Stay powered up under pressure

Rugged customers with the lightweight Dell Portable Power Companion can bring extra power with them for more productivity without adding bulk. This handy device can simultaneously power their rugged devices and two other USB enabled devices.



Go beyond natural breaking points

Dell Rugged devices are tested to fail and then built to last. With a dedicated team of engineers whose sole job is to take Rugged products to their breaking point then figure out improvements, our Rugged products deliver on the demands of your customers



Provide maximum support with minimal effort

ProSupport Plus with SupportAssist can be provided for your Rugged customers. It is our most comprehensive service offered, and the only available premium service for PCs and tablets that automates support to prevent issues before they occur and quickly resolve issues.

The Dell Latitude Extreme Rugged devices:

  • The Latitude 7212 Rugged Extreme Tablet ATEX Edition, work confidently and safely with the intelligently tough tablet built for hazardous locations.
  • The NEW Latitude 7424 Rugged Extreme, constructed for mission critical reliability in the worst field conditions.
  • Introducing the thinner and lighter NEW Latitude 5420 Rugged, a Semi Rugged notebook that thrives in tough environments for customers seeking durability, legacy connectivity options, and performance.
  • The NEW Latitude 5424 Rugged, a more capable Semi Rugged 14 with future proofing connectivity for customers.

Top 5 customers-desired features:

  1. MIL-STD-810G tested and IP-65 ingress protection for the Latitude Rugged Extreme laptop & tablet; and MIL-STD-810G tested and IP- 52 ingress protection for the Semi-Rugged devices to face inhospitable conditions.
  2. superior direct sunlight readability provided by the immersive outdoor readable FHD display with high performance graphics, including gloved multi-touch, Gorilla® Glass, and protective shatter-shield for the Rugged 7212 tablet.
  3. Continuous power with streamlined hot swap battery technology for mission critical reliability.
  4. The Rugged 7212 tablet has connectivity anywhere with 802.11ac Wi-Fi, optional mobile broadband and dedicated GPS.
  5. Dell’s Rugged devices have Fourth-generation QuadCool™ thermal management which enable performance at extreme temperatures.

Accelerate your sales with Marketing Campaign Material for the Latitude Rugged line

Download all the marcom assets you need on theDigital Marketing Platform. Add your personal touch for deeper engagement and equip your sales team with the solutions they need to broaden their customer conversation.

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Trained Tough

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Introducing Dell’s New Latitude Rugged Extreme 7424 and Rugged 5424 and 5420 Laptops The world’s toughest jobs require some of the toughest training, and that very same discipline has yielded the next generation of Dell’s Rugged notebooks. Each system is tested over and over again to surpass standards and set the “toughness” bar higher. From factories to first responders, warehouse work to off-shore oil rigs, our customers need dependability, connectivity and 24/7 performance. And Dell is the only tier-1 vendor with ruggedized notebooks, 2-in-1s, and tablets to tackle the hard stuff. One of the most demanding … READ MORE



ENCLOSURE:https://blog.dell.com/uploads/2018/10/Mike-Libecki-Climbing-600×356.jpeg

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Lenovo Thinkpad boots to black screen, bootguard and flashing cursor

I need a solution

Hello,

I recently receive a laptop back from a contract worker when her contract was not renewed.

When I booted up her laptop to reimage it, all I see is a black screen with the word bootguard on the top left, and a flashing cursor.

there are no recovery disks on site. What are my options? I cannot wipe or reimage at this point, it’s just a brick

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Professional Creativity on the Go With the World’s Smallest 15” 2-in-1 Mobile Workstation

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Work is no longer a destination; workspaces have become the backseat of a van, an airport, or if you’re lucky, possibly even the luxury of a coffee shop. We recognize that you need your device to adapt to your lifestyle and technology should never hinder creativity or productivity, especially for customers in compute-intensive fields such as film, architecture, engineering, the sciences or photography where mobility is just part of the job. That is why we developed the new Dell Precision 5530 2-in-1 mobile workstation. It’s flexibility at its finest and it fits around your creation needs, … READ MORE



ENCLOSURE:https://blog.dell.com/uploads/2018/09/5530-2-in-1-Multi-Mode-600×356.png

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High Priority: Unable to track Mac Serial Number & domain userid

I need a solution

Hi Team,

Currently in SEP report, in a windows machine, we get userid and system serial number but in MAC there is no way to trace the machine & it becomes very difficult to find the MAC laptops. This will be again serious if we need to track any mac machine in any of the scenarios:

Like  Definations outdated, Infected with virus etc.  Please treat this on high priority even if we get a serial number that will really help us.

Regards
Dependra Pundir

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