High Priority: Unable to track Mac Serial Number & domain userid

I need a solution

Hi Team,

Currently in SEP report, in a windows machine, we get userid and system serial number but in MAC there is no way to trace the machine & it becomes very difficult to find the MAC laptops. This will be again serious if we need to track any mac machine in any of the scenarios:

Like  Definations outdated, Infected with virus etc.  Please treat this on high priority even if we get a serial number that will really help us.

Regards
Dependra Pundir

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External keyboard and mouse not functioning when un-dock then re-dock

Scenario – The Citrix Admin opened a case with Citrix Support when they noticed users were reporting the following:

We are using Thinkpad laptops with dock station. When we un-dock the laptop for a meeting, it works on the mouse pad and built-in keyboard. However, when we dock it back, the keyboard and mouse are detected, search for driver and then switch for Citrix Remote USB device. And they no longer function, even on the local client

The issue is not noticed with Receiver 4.5

With 4.8, it works if they plug the mouse and keyboard directly into the laptop instead of the dock station.

With 4.9, we need to reboot the laptop because they both do not work even plugged into the laptop directly.

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Connecting the Orphans of Jhamtse Gatsal to the World

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Darrel Ward of Dell works with children at Jhamtse Gatsal on Dell laptops

“Seeing right there in the moment we changed their lives.” I can only hope that my words above capture the trip of a lifetime. My team and I set out on a journey with Mike Libecki of National Geographic. Mike is a long-time partner of Dell. He has used Dell’s Latitude Rugged Laptops and Precision Workstations on his journeys to remote areas of the world. Mike’s passion for exploring the unknown has carried down to his daughter Lillianna. With this passion, Lilliana and her father have created the Joyineering Foundation to provide technology to students in remote areas. As … READ MORE



ENCLOSURE:https://blog.dell.com/uploads/2018/07/dell-ward-india-feature_1000x500-600×356.jpg

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Missing pc model for some pcs

I need a solution

In working with pc counts and identifying by model, I found the PC count to be higher than when  joing two views to get pc name and model;

vComputer and vHWComputerSystem.  There are 62 pcs that have null as model.  The majority of our pcs/laptops are Dell  models and those names ARE in  vHWComputerSystem so it is not a question of not identifying the model name. Also it is not an entire model  ‘line’ that is missing.  If inventory can identify, for example, Optiplex 7050 for most pcs, why not ALL?

How do I fix this?  I ran a delete inventory and run a new inventory on the 62 pcs, but those that finished the inventory are still missing the model.

BTW, I use TOAD for SQL against the database- views and results .jpg attached

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Go Inside the Mind Behind Alienware Design

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man standing at table with Alienware Area 51 and monitor

It’s been a while since we’ve heard from Joe Olmstead here on Direct2Dell, but Tom’s Guide was recently able to grab the Alienware product development director for a special Ask Me Anything (AMA) session on their forum. The questions he received were wide-ranging from how to order an Alienware 17 R5 online without Tobii eye-tracking, to why someone would chose to purchase an Alienware 17 R4 that weighs more than some smaller, more portable systems that are available. Reading it today, I learned a new term – “desk queens” – which Olmstead used to reference those performance laptops that don’t … READ MORE



ENCLOSURE:https://blog.dell.com/uploads/2018/06/Alienware-Training-Facility_1000x500-1-600×356.jpg

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Who Needs an All-In-One Computer, Anyway?

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Dell Inspiron all-in-one AIO desktop computer on white desk in front of brick wall

Sleek, simple to set up, energy and space-efficient — even with all the benefits all-in-one computers (AIOs) offer, they haven’t quite reached the ubiquity of their traditional desktop or laptop brethren. That’s partly because an AIO makes the most sense in a few specific use cases, not necessarily as the choice to outfit an entire workforce or family. Four common AIO use cases Desk-centric workers who want the best of both worlds – When you spend your time at a desk, laptops with their smaller screens, built-in keyboards and touchpads aren’t the most comfortable and productive option. That said, desk-centric … READ MORE



ENCLOSURE:https://blog.dell.com/uploads/2018/06/Dell-Inspiron-AIO-desk-brick-wall_1000x500-600×356.jpg

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Will Flexible Working Work for You?

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woman sitting at desk in home office

Experts discuss the benefits and drawbacks of flexible working in today’s business landscape.  In this era of rapid transformation, the answers about what’s right for your business aren’t always clear. That’s why Dell organized a thought leadership track session, moderated by Chitra Thankaswamy, Dell’s vice president of Global Client Solutions Marketing, to have an in-depth discussion about the realities of today’s connected workplaces. With the rise of video conferencing, omnipresent Wi-Fi, and email on every smartphone, flexible working is rapidly replacing the once standard office. By giving employees the option to work in their chosen environment, closer to their families … READ MORE



ENCLOSURE:https://blog.dellemc.com/uploads/2018/06/001_DTW_Blog_Header_Persona-600×356.jpg

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Bad Key on Keyboard

I need a solution

I am waiting on info from end-user with the exact version on PGP installed.

For now, she has a laptop and cannot login to decrypt drive.  Have narrowed the issue down to bad keyboard.
Can hit TAB and see what is being typed and the letter “Z” does not seem to be working.  Unfortunately, since it’s a laptop, an external keyboard is not an option (have already tried 2 different ones.)

Is there any way around this?  On-screen keyboard?  ASCII code?

Laptop is probably going to be replaced at this point, so i may just end up yanking the drive and connect it to another system with PGP installed.
Hoping for a quick and dirty way to get in and recover data though.

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GSS 3.2 RU6 – Deployanywhere failing to run after upgrade.

I need a solution

We’re seeing the error “DeployAnywhere failed to insert hardware drivers” on all imaging tasks after going to RU6 from RU5. Has anyone else seen this behaviour?

I’ve just finished recompiling one of our WinPE automation environments and am testing it now – I’ll post back the result in case anyone else hasn’t yet upgraded and runs into the same trouble.

Update: Recompiling one of our WinPE bootdiscs hasn’t helped. Same error across at least 6 different hardware configs ranging from notebook to desktop to workstation. I can’t even see a window being called for the Deployanywhere task – whilst running it by hand you see the expected output so this appears to be an issue with our upgrade or a straight up major bug in RU6.

I’d appreciate to hear from anyone else that’s gone to RU6 and has deployanywhere working successfully just so I know to revert to a snapshot/backup and try our upgrade again.

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