Internet cannot access intermediately

I need a solution

Hi Guys ,

                        We have some of our proxy clients can’t access internet intermediately after upgrade from Windows 7 to Windows 10. Any compatibility issues among Bluecoat IWA with Windows 10 PCs.

Error is showing   Bluecoat return Access Denied (policy_denied)

 Around 40 PCs upgrade from Windows 7 to Windows 10 start from End May 2018. The access denied error happen intermittently in the morning when users come back office and turn on PC to start internet browsing.
 

This is the logs

2018-06-19 08:54:25+08:00CST  “Authentication failed from 192.168.47.135: user ‘lcsfntdomain1dyau’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:54:29+08:00CST  “Authentication failed from 192.168.121.114: user ‘WTID058’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:54:36+08:00CST  “Authentication failed from 192.168.121.146: user ‘WTID069’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:54:54+08:00CST  “Authentication failed from 192.168.126.184: user ‘WAHR001’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:55:31+08:00CST  “Authentication failed from 192.168.2.115: user ‘WCPD010’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:55:42+08:00CST  “Authentication failed from 192.168.6.121: user ‘WADM012’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:55:45+08:00CST  “Authentication failed from 192.168.120.108: user ‘WTID096’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:55:53+08:00CST  “Authentication failed from 192.168.10.112: user ‘WLSD025’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:55:58+08:00CST  “Authentication failed from 192.168.24.102: user ‘WASU001’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:56:13+08:00CST  “Authentication failed from 192.168.10.127: user ‘WCB1037’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:56:22+08:00CST  “Authentication failed from 192.168.8.156: user ‘WCB1024’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:56:26+08:00CST  “Authentication failed from 192.168.47.188: user ‘WMEM033’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:56:34+08:00CST  “Authentication failed from 192.168.6.125: user ‘WCB3A31’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:56:36+08:00CST  “Authentication failed from 192.168.121.80: user ‘WRSD015’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:57:05+08:00CST  “Authentication failed from 192.168.6.165: user ‘WADM015’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:57:06+08:00CST  “Authentication failed from 192.168.50.126: user ‘WPID026’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113
2018-06-19 08:57:32+08:00CST  “Authentication failed from 192.168.12.120: user ‘WAIT009’ (realm BlueCoat_IWA)”  0 250017:96  authutility.cpp:113

I have attached sysinfo and eventlogs

Model:                       BlueCoat ProxySG S200-40

Software version:         SGOS 6.6.4.2 Proxy Edition

0

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1. Edit the inbound Windows Firewall rule that allows the connection for java executables and update the path to reflect the new java path.

or

2. Add a new rule to allow java.exe in Windows Firewall using the following command:

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