Installation Issues with Receiver While Upgrading OS to Windows 10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information

Users need to upgrade their Receiver for Windows to 4.3 before performing a Windows 10 OS in-place upgrade.

Note: Receiver 4.2 and earlier versions are not supported by Windows 10.

Issue description

If you are using Receiver for Windows prior to 4.3 installed on the machine and try to upgrade from Windows 7, Windows 8 or Windows 8.1 to Windows 10, you might not be able to uninstall Receiver through Add/Remove Programs. Upgrade or uninstallation fails.

Scenarios

Non-working Scenario

If a computer with Windows 7, Windows 8 or Windows 8.1 and Receiver for Windows 4.2.100 or earlier is upgraded to Windows 10, users are unable to remove Receiver using the control panel. The following error message is displayed. Upgrading to Receiver for Windows 4.3 also fails.

User-added image

Working scenario – 1

  1. Upgrade Receiver for Windows to 4.3.

  2. Upgrade to the computer to Windows 10.

Working scenario – 2

  1. On a computer which does not have Receiver installed, upgrade to Windows 10.

  2. Install Receiver for Windows 4.3

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This is by design when Client Drive and/or USB redirection policies are enabled. In the event the end users do not select an option that is remembered they will continue to receive said prompts.

Instruct end users how to proceed, or if it is deemed the subset of users do not need these features they can be disabled via policy.

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This is by design when Client Drive and/or USB redirection policies are enabled. In the event the end users do not select an option that is remembered they will continue to receive said prompts.

Instruct end users how to proceed, or if it is deemed the subset of users do not need these features they can be disabled via policy.

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Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App “An Online Application is attempting to access information on a device attached to your computer”

This is by design when Client Drive and/or USB redirection policies are enabled. In the event the end users do not select an option that is remembered they will continue to receive said prompts.

Instruct end users how to proceed, or if it is deemed the subset of users do not need these features they can be disabled via policy.

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Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App “An Online Application is attempting to access information on a device attached to your computer”

This is by design when Client Drive and/or USB redirection policies are enabled. In the event the end users do not select an option that is remembered they will continue to receive said prompts.

Instruct end users how to proceed, or if it is deemed the subset of users do not need these features they can be disabled via policy.

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Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App “An Online Application is attempting to access information on a device attached to your computer”

This is by design when Client Drive and/or USB redirection policies are enabled. In the event the end users do not select an option that is remembered they will continue to receive said prompts.

Instruct end users how to proceed, or if it is deemed the subset of users do not need these features they can be disabled via policy.

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Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App “An Online Application is attempting to access information on a device attached to your computer”

This is by design when Client Drive and/or USB redirection policies are enabled. In the event the end users do not select an option that is remembered they will continue to receive said prompts.

Instruct end users how to proceed, or if it is deemed the subset of users do not need these features they can be disabled via policy.

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  • No Related Posts

Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App “An Online Application is attempting to access information on a device attached to your computer”

This is by design when Client Drive and/or USB redirection policies are enabled. In the event the end users do not select an option that is remembered they will continue to receive said prompts.

Instruct end users how to proceed, or if it is deemed the subset of users do not need these features they can be disabled via policy.

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