Desktop Studio Error: “Can't Get License Info”

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio.

When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License Configuration Service to allow more reading of license usage.

The error “Can’t get license info” appears if Desktop Studio cannot detect the License Configuration Service. The error does not signify that XenDesktop is not functioning as expected or that the users cannot connect to their desktops and applications.

For administrator authentication issues, only full administrators can connect to the License Configuration Service. Local administrators of the license server machine are implicitly full administrators of the License Configuration Service installed on that machine. Other full administrators can add the new administrators to the License Configuration service.

Some administrators setup on the License Configuration service might still experience problems when connecting to the service. This is generally because of the domain setup issues. The License Configuration Service uses Active Directory (AD) authentication to approve which users are allowed to retrieve license information. For this authentication process to work, either the license server must be in the same domain as the XenDesktop site, or there must be a two-way trust between both domains. Refer to Microsoft documentation for details on configuring trust relationships.

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Desktop Studio Error: “Can't Get License Info”

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio.

When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License Configuration Service to allow more reading of license usage.

The error “Can’t get license info” appears if Desktop Studio cannot detect the License Configuration Service. The error does not signify that XenDesktop is not functioning as expected or that the users cannot connect to their desktops and applications.

For administrator authentication issues, only full administrators can connect to the License Configuration Service. Local administrators of the license server machine are implicitly full administrators of the License Configuration Service installed on that machine. Other full administrators can add the new administrators to the License Configuration service.

Some administrators setup on the License Configuration service might still experience problems when connecting to the service. This is generally because of the domain setup issues. The License Configuration Service uses Active Directory (AD) authentication to approve which users are allowed to retrieve license information. For this authentication process to work, either the license server must be in the same domain as the XenDesktop site, or there must be a two-way trust between both domains. Refer to Microsoft documentation for details on configuring trust relationships.

Related:

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Desktop Studio Error: “Can't Get License Info”

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio.

When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License Configuration Service to allow more reading of license usage.

The error “Can’t get license info” appears if Desktop Studio cannot detect the License Configuration Service. The error does not signify that XenDesktop is not functioning as expected or that the users cannot connect to their desktops and applications.

For administrator authentication issues, only full administrators can connect to the License Configuration Service. Local administrators of the license server machine are implicitly full administrators of the License Configuration Service installed on that machine. Other full administrators can add the new administrators to the License Configuration service.

Some administrators setup on the License Configuration service might still experience problems when connecting to the service. This is generally because of the domain setup issues. The License Configuration Service uses Active Directory (AD) authentication to approve which users are allowed to retrieve license information. For this authentication process to work, either the license server must be in the same domain as the XenDesktop site, or there must be a two-way trust between both domains. Refer to Microsoft documentation for details on configuring trust relationships.

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ShareConnect Settings

ShareConnect offers a variety of account and security settings that you can customize from the ShareConnect Web App. These settings can be used to customize how remote sessions behave.

Note: If you are connecting to a File Server, these preferences are not available. If you are connecting to a Mac computer, not all features may be available.

To view and edit account-wide settings:

  1. These settings can only be configured by an Admin user
  2. Sign into ShareConnect
  3. Access the Settings menu under Manage Team Account.

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Available Settings

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To view and edit user-specific settings:

  1. Sign into ShareConnect and access your username in the upper left.
  2. Click the Settings link.
  3. The settings displayed in this menu reflect the account-wide settings configured by an Admin user.
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ShareConnect File Server Access

Administrators can now setup access to a file server for their team to share files and apps remotely from their ShareConnect mobile apps. Users can also access a file server in the ShareConnect web app.

Setup File Server Access Share File Server Access with other users Access your File Server

System Requirements

  • Windows Server 2008 or later

Setup File Server access

  1. From the server that you wish to establish remote access to, sign into your ShareConnect account (via ShareConnect.com). This may require accessing your server and launching a default browser application.
  2. Click Setup File Server Access.
  3. In the File Server Access dialog, click Setup Now to install ShareConnect on the server. Follow the installation prompts to complete setup.
  4. Once you have installed ShareConnect on your server, you will be able to access it from your ShareConnect account! You may connect to your file server when it is on and connected to the Internet.
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Share your File Server with other users

To share file server access, administrators must click on the Share Computers link in the left navigation. From this menu, you can grant other users on your account access to the Server. Once granted access, that user will be able to see and access the server when they sign into ShareConnect. To learn more about Sharing Computers and servers, click here.

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Access Files from the web application

Team members can also access shared files from the web application, mobile apps, or ShareConnect Desktop app.

Web App

To access files, teams members that have been granted access to the file server must:

1. Log in to the ShareConnect account and access the Computers list.

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2. Click on the File Server to connect to it. (To sign in as a different user, click the Back arrow.)

3. The Recent Files list will load. Users can download files from the File Server as needed. Click a file to download it.

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Desktop App

  1. After you connect to your server, you can see a list of folders.
  2. To view and edit your files, navigate to a specific file and double-click on it. Choose the option to Open and Edit and save the file on your host.
  3. To download your files, navigate to a folder of your choice or create a new folder by selecting the Make New Folder button and click OK.

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