Client Drive Mapping Fails when File Size is Larger than 4GB

In XenApp and XenDesktop, very large files that have a file size greater than 4GB are not supported with Client Drive Mapping.

For Example, when viewing a file which is greater than 4GB using a published Windows Explorer instance in a XenApp Client Mapped Drive, file size will be incorrectly displayed.

The following error message might appear:

“The file <filename> is too large for the destination file system”

When copying a file with file size greater than 4GB using a CDM mapped drive, the file is partially copied, resulting in an incomplete target file being written.


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You don’t have permission to create an entry in this folder in Outlook [FIX]

A large number of users have reported seeing the message You don’t have permission to create an entry in this folder when trying to change data inside their Microsoft Outlook software.

The circumstances in which this happens are the following: two profiles using different Microsoft Outlook versions created two Microsoft Exchange Server accounts. A folder is created that can be seen by both users, but only one account has permissions to access it and change the information.

This error is caused by Outlook not being able to delete the stored cache when switching between accounts on the same profile. Because the account without permission tried first to access the folder created earlier, that account has momentary ownership of the folder, so the user with permission will see the same message.

In this article, we will explore the best troubleshooting methods to solve this issue. Read on to find out more.

What to do if you don’t have permission to create an entry in Outlook folder?

1. Clear the Outlook cacheOutlook Logo - you don't have permission to create an entry in this folderOutlook Logo - you don't have permission to create an entry in this folder

  1. Save your work and close the Outlook.
  2. Double-click on the Outlook executable file in order to open it again.
  3. This will clear the cache stored in Outlook.
  4. After the restart, make sure to try and access the folder created first with the account that has access to the resource. This will give that user full ownership of the created folder, so no error will appear.

Looking for an Outlook alternative? Try one of these apps!

2. Modify permission levels from admin accountLaptop on desk - YOu don't have permission to create an entry in this folderLaptop on desk - YOu don't have permission to create an entry in this folder

  1. Open Outlook and choose the folder you want to modify permissions to.
  2. Right-click on it and select Properties.
  3. Inside the newly opened window, select the Permissions tab.
  4. Select the user to which you want to give permission to from the list.
  5. Under the Permissions section of the same window -> click the button to activate the drop-down menu -> select permission level (owner, editor, author, etc.)
  6. Click the Apply button.
  7. Check to see if the issue persists.

3. Uninstall and re-install Office 365

  1. Press Win+X keys -> select Apps and features.Apps and features win 10 - you don't have permission to create an entry in this folderApps and features win 10 - you don't have permission to create an entry in this folder
  2. Scroll through the programs list, select Office 365 -> click Uninstall.
  3. Wait for the process to complete.
  4. Go to the Office website -> Sign in.Office 365 website - You don't have permission to create an entry in this folderOffice 365 website - You don't have permission to create an entry in this folder
  5. Install Office 365 by following the on-screen instructions.

You can also uninstall Office by using specialized uninstaller software such as Revo Uninstaller. By using this software, you’ll ensure that Office 365 is completely removed from your PC along with all of its files and registry entries.

In this article, we explored some of the best methods to deal with the permission error in Microsoft Outlook, on Windows 10. Please make sure to follow the steps presented in this list in the order that they were written (from the least to the most complicated), to avoid any unnecessary issues.

Please feel free to let us know if this guide helped you solve your issue, by using the comment section found below.



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Reporter-VA Delete old local log files

I need a solution


For some time I’ve been uploadin CAS logs directly to reporter and instead of deleting them after processing I’ve just renamed them. Now I’d like to delete these old logs, but can’t find out the correct command to do that.

I’ve tried to use the “access-logs delete” command but can’t find the correct syntax as I’m getting either “No files deleted” or “Invalid path”. Maybe there should be more specific path? But I couldn’t find any related info about directory structure, so I’m currently stuck.

reporter# access-logs list-dirs
/: 0 files
/CAS: 25205 files

reporter# access-logs list-files CAS | more
total 122788
-rw-rw—- 1 rpt_data rpt_data  3970 May 28 14:49 CAS_10.0.0.1_20190517123913.log.gz.done
-rw-rw—- 1 rpt_data rpt_data  2465 May 28 14:48 CAS_10.0.0.1_20190517125448.log.gz.done

reporter# access-logs delete CAS
No files deleted.

reporter# access-logs delete CAS_10.0.0.1_20190517201627.log.gz.done
No files deleted.

reporter# access-logs delete /CAS/CAS_10.0.0.1_20190517201627.log.gz.done
Invalid path: /CAS/CAS_10.0.0.1_20190517201627.log.gz.done

reporter# access-logs delete
Value for ” (<file pattern>):
No files deleted.

reporter# access-logs delete /CAS
Invalid path: /CAS

Thanks for any hint.



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DAR Scans – Files with Asian ( Chinese characters)

I need a solution

Hi Everyone. We have Network Discovers Servers scanning files shares at our offices in Asia.   Alott of the file names are named with Chinese Characters.  These files are showing “failed to download” error messages.    Is there a work around to either have DLP process these files or if it cannot, set a filter to not try to scan file names with Chinese characters?




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ShareFile Folder Invitations

How can I invite users to sign up for access to a folder on my account?

In order to create or edit a Folder Invite, you must have the Admin permission on the folder you wish to link.

  1. Navigate to the folder you wish to invite recipients to
  2. Access the More Options menu beside the folder name.
  3. Click Create (or Edit) Folder Invite.

Customize the options outlined below.

If you lose your link, you can return to it any time using the above steps.

Title – Shown to the client when they receive the invitation.

Description – Note displayed to client when they receive the presentation. This field can be a maximum of 100 characters.

Max Sign-Ups – Maximum number of times a unique client can use the invitation to sign up for an account.

Link Expires In – Duration of time the Folder Invite link is can be used to sign up for an account.

Notify Folder Admins when invitees sign up – Track which users use the links to sign up for an account.

Folder Access Permissions – Permissions the users will have on the folder once they have signed in.

When you click Create Invitation, a link will be displayed. You may copy this link and paste it wherever you need.


If I create a folder invite at a root-level folder, will the user permissions also apply to subfolders in that directory?

Yes. If you do not wish for permissions to be carried into subfolders, you must manage those user permissions on a folder by folder basis.

What will my clients see when they click on the invitation link?

When your clients click on the invitation link, a page will open requesting their name, email address, and company name. If the user has never logged in before, the system will recognize this based on their email address and prompt them to choose a password in a second sign-up screen. If they’re already a user on the account, they will be prompted to enter their ShareFile credentials.

Once the users have signed in, they will be able to see the folder screen with the appropriate permissions.

Can I change the settings on a folder invitation link that I have already sent?

If you would like to edit the settings on an existing invitation link, you can return to it any time using the above steps. under More Options.

The total count of users who have accepted your invitation to access the folder will be listed directly below the Edit Folder Invitation link in the More Options menu. You may also expire the link if it is no longer needed.

Users will not be notified if a Folder Invitation is modified.


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Document not saved and Invalid Disk

I need a solution

I’m having two odd issues.  I have encrytion being done based on Active Directory Groups.  There is a single user in group one that has an issue where some office documents they cannot save, when they try they get “Document Not Saved”.  This is odd because it is only happening to one person in the group and this person can save some files in the encrypted network share but not others.

The second person is trying to rename a folder but gets “Invalid Disk”.  This folder they are trying to rename is at the top level of their encrypted share.  I had them go down one level and try to rename one of those folders and they could without issue.

Some troubleshooting steps I have taken are the following:

– I had both users attempt to complete their task in an unencrypted location.  I also had them try to compmlete their task with the same files/folders in a decrypted state and both situations worked.

– I have compared both users to other users in the group that are not having issues.  All PGP settings and NTFS settings are identical.

– I have removed PGP and its associated folders from the two user’s computers and completely re-installed.  This did not help.

Any thoughts?



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Citrix-Managed storage zones

Designating a storage zone when creating a root level folder

When you create a root level folder, you may choose the zone in which that folder resides, whether it be a public or private zone, allowing for greater storage granularity. To create a root level folder and choose which zone you wish to store the folder’s data on, navigate to Shared Folders and use the Action Button to Create a New Shared Folder.

Name, describe, and add users to your Shared Folder. Use the storage zone drop-down menu to choose the zone of your Folder from both public and private options. Click the Create Folder button.

Changing a Folder’s storage zone

Once your Folder has been created and you have uploaded files to it, you may edit the Folder’s zone by clicking on More Options > Advanced Folder Settings drop-down menu to the right of the folder name. Click on the storage zone drop down menu to select which zone to which you wish to migrate your folder and all of its contents. Please note that clicking the Save button after making a Storage Zone change will initiate a migration of data from the origin zone to the new zone of your choosing. During this time your data will not be accessible.


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File Retention Policy


The File Retention Policy determines how long files are retained in a specific folder. You can set a default file retention policy for all newly created folders if you are an administrator for the account. To set a policy, click into the root level folder you would like to set the policy on. You have the option to have files deleted 1 day, 7 days, 14 days, 30 days, 60 days, 90 days, 6 months, 1 year or 2 years after they are uploaded.

This applies to all files in the root level folder, as well as all files within the subfolders.

Account-wide default settings can be configured by an account Admin in the Advanced Preferences menu. When changing the account-wide setting, the new setting will only apply to newly created folders and not previous folders in your account.

Retention Policy FAQ

Will I be notified before my policy deletes my files?

Before files or folders are removed, a warning message is shown in the following locations:

User-added image
User-added image

If you set both a folder expiration date and a file retention policy, the most restrictive policy will take effect.

For example, if the folder expiration date is set to one week from today’s date and the file retention policy is set to 30 days then the folders and all its contents will be deleted under the one week policy.

When moving files and folders, they will inherit the new parent/root level folder’s policy.

For example, if you move a file from your File Box into a folder with a retention policy of 90 days, then the file will inherit a expiration date of 90 days from its uploaded date.

When setting a new policy or changing a policy on an existing folder there will be an automatic 7 day warning.

For example, if you uploaded a file six months ago and today set a file retention policy for 30 days, then the file will be set to delete in 7 days to avoid any accidental deletions.

Will the File Retention Policy delete all subfolders?

No – the files contained within the folders will be removed, but the empty folder will remain. To have folders automatically removed, try using a Folder Expiration Date lower down in this article.

What happens to files removed by retention policy?

Files deleted by retention policy stay in recycle bin as per the account policy. It can take up to 48 hours for items to show up in Recycle Bin.

It is possible to customize the retention policy of the Personal Folders section of your account via the Edit Folder Options link. Any changes made to the File Retention policy of your Personal Folders will supersede account-wide File Retention policy settings. If you do not want your users to have this ability, please contact ShareFile Customer Support to have this setting disabled.


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Software portal deletes source install files after 1 week

I need a solution

In 2015, I ran into issues patching Adobe Acrobat because I had my initial install policy set to delete install files after 1 week.  See old thread here – using the recommendation to not delete install files after X days turned into best practice for me (at least for Adobe titles I want to patch).

I’m happy with how software portal works now (import software, use the software publishing tab), but it ocurred to me there is no way to set “never delete” the source files and support confirmed they are deleted after one week with no way to modify and rushed to close my ticket.

This seems problematic and should be configurable for symantec admins.

Please let me know if anyone has better idea on how to manage this.  Attaching screenshot showing in registry source location for acrobat points to a now empty symantec folder.  I will enter this as an idea as well and publish link to that in this thread.



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