Client Drive Mapping Fails when File Size is Larger than 4GB

In XenApp and XenDesktop, very large files that have a file size greater than 4GB are not supported with Client Drive Mapping.

For Example, when viewing a file which is greater than 4GB using a published Windows Explorer instance in a XenApp Client Mapped Drive, file size will be incorrectly displayed.

The following error message might appear:

“The file <filename> is too large for the destination file system”

When copying a file with file size greater than 4GB using a CDM mapped drive, the file is partially copied, resulting in an incomplete target file being written.

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You don’t have permission to create an entry in this folder in Outlook [FIX]

A large number of users have reported seeing the message You don’t have permission to create an entry in this folder when trying to change data inside their Microsoft Outlook software.

The circumstances in which this happens are the following: two profiles using different Microsoft Outlook versions created two Microsoft Exchange Server accounts. A folder is created that can be seen by both users, but only one account has permissions to access it and change the information.

This error is caused by Outlook not being able to delete the stored cache when switching between accounts on the same profile. Because the account without permission tried first to access the folder created earlier, that account has momentary ownership of the folder, so the user with permission will see the same message.

In this article, we will explore the best troubleshooting methods to solve this issue. Read on to find out more.


What to do if you don’t have permission to create an entry in Outlook folder?

1. Clear the Outlook cacheOutlook Logo - you don't have permission to create an entry in this folderOutlook Logo - you don't have permission to create an entry in this folder

  1. Save your work and close the Outlook.
  2. Double-click on the Outlook executable file in order to open it again.
  3. This will clear the cache stored in Outlook.
  4. After the restart, make sure to try and access the folder created first with the account that has access to the resource. This will give that user full ownership of the created folder, so no error will appear.

Looking for an Outlook alternative? Try one of these apps!



2. Modify permission levels from admin accountLaptop on desk - YOu don't have permission to create an entry in this folderLaptop on desk - YOu don't have permission to create an entry in this folder

  1. Open Outlook and choose the folder you want to modify permissions to.
  2. Right-click on it and select Properties.
  3. Inside the newly opened window, select the Permissions tab.
  4. Select the user to which you want to give permission to from the list.
  5. Under the Permissions section of the same window -> click the button to activate the drop-down menu -> select permission level (owner, editor, author, etc.)
  6. Click the Apply button.
  7. Check to see if the issue persists.

3. Uninstall and re-install Office 365

  1. Press Win+X keys -> select Apps and features.Apps and features win 10 - you don't have permission to create an entry in this folderApps and features win 10 - you don't have permission to create an entry in this folder
  2. Scroll through the programs list, select Office 365 -> click Uninstall.
  3. Wait for the process to complete.
  4. Go to the Office website -> Sign in.Office 365 website - You don't have permission to create an entry in this folderOffice 365 website - You don't have permission to create an entry in this folder
  5. Install Office 365 by following the on-screen instructions.

You can also uninstall Office by using specialized uninstaller software such as Revo Uninstaller. By using this software, you’ll ensure that Office 365 is completely removed from your PC along with all of its files and registry entries.

In this article, we explored some of the best methods to deal with the permission error in Microsoft Outlook, on Windows 10. Please make sure to follow the steps presented in this list in the order that they were written (from the least to the most complicated), to avoid any unnecessary issues.

Please feel free to let us know if this guide helped you solve your issue, by using the comment section found below.

READ ALSO:

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Reporter-VA Delete old local log files

I need a solution

Hi,

For some time I’ve been uploadin CAS logs directly to reporter and instead of deleting them after processing I’ve just renamed them. Now I’d like to delete these old logs, but can’t find out the correct command to do that.

I’ve tried to use the “access-logs delete” command but can’t find the correct syntax as I’m getting either “No files deleted” or “Invalid path”. Maybe there should be more specific path? But I couldn’t find any related info about directory structure, so I’m currently stuck.

reporter# access-logs list-dirs
/: 0 files
/CAS: 25205 files

reporter# access-logs list-files CAS | more
total 122788
-rw-rw—- 1 rpt_data rpt_data  3970 May 28 14:49 CAS_10.0.0.1_20190517123913.log.gz.done
-rw-rw—- 1 rpt_data rpt_data  2465 May 28 14:48 CAS_10.0.0.1_20190517125448.log.gz.done

reporter# access-logs delete CAS
No files deleted.

reporter# access-logs delete CAS_10.0.0.1_20190517201627.log.gz.done
No files deleted.

reporter# access-logs delete /CAS/CAS_10.0.0.1_20190517201627.log.gz.done
Invalid path: /CAS/CAS_10.0.0.1_20190517201627.log.gz.done

reporter# access-logs delete
Value for ” (<file pattern>):
No files deleted.

reporter# access-logs delete /CAS
Invalid path: /CAS

Thanks for any hint.

0

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DAR Scans – Files with Asian ( Chinese characters)

I need a solution

Hi Everyone. We have Network Discovers Servers scanning files shares at our offices in Asia.   Alott of the file names are named with Chinese Characters.  These files are showing “failed to download” error messages.    Is there a work around to either have DLP process these files or if it cannot, set a filter to not try to scan file names with Chinese characters?

Thanks!

0

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ShareFile Folder Invitations


How can I invite users to sign up for access to a folder on my account?

In order to create or edit a Folder Invite, you must have the Admin permission on the folder you wish to link.

  1. Navigate to the folder you wish to invite recipients to
  2. Access the More Options menu beside the folder name.
  3. Click Create (or Edit) Folder Invite.

Customize the options outlined below.

If you lose your link, you can return to it any time using the above steps.

Title – Shown to the client when they receive the invitation.

Description – Note displayed to client when they receive the presentation. This field can be a maximum of 100 characters.

Max Sign-Ups – Maximum number of times a unique client can use the invitation to sign up for an account.

Link Expires In – Duration of time the Folder Invite link is can be used to sign up for an account.

Notify Folder Admins when invitees sign up – Track which users use the links to sign up for an account.

Folder Access Permissions – Permissions the users will have on the folder once they have signed in.

When you click Create Invitation, a link will be displayed. You may copy this link and paste it wherever you need.

FAQ

If I create a folder invite at a root-level folder, will the user permissions also apply to subfolders in that directory?

Yes. If you do not wish for permissions to be carried into subfolders, you must manage those user permissions on a folder by folder basis.


What will my clients see when they click on the invitation link?

When your clients click on the invitation link, a page will open requesting their name, email address, and company name. If the user has never logged in before, the system will recognize this based on their email address and prompt them to choose a password in a second sign-up screen. If they’re already a user on the account, they will be prompted to enter their ShareFile credentials.

Once the users have signed in, they will be able to see the folder screen with the appropriate permissions.

Can I change the settings on a folder invitation link that I have already sent?

If you would like to edit the settings on an existing invitation link, you can return to it any time using the above steps. under More Options.


The total count of users who have accepted your invitation to access the folder will be listed directly below the Edit Folder Invitation link in the More Options menu. You may also expire the link if it is no longer needed.

Users will not be notified if a Folder Invitation is modified.

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Document not saved and Invalid Disk

I need a solution

I’m having two odd issues.  I have encrytion being done based on Active Directory Groups.  There is a single user in group one that has an issue where some office documents they cannot save, when they try they get “Document Not Saved”.  This is odd because it is only happening to one person in the group and this person can save some files in the encrypted network share but not others.

The second person is trying to rename a folder but gets “Invalid Disk”.  This folder they are trying to rename is at the top level of their encrypted share.  I had them go down one level and try to rename one of those folders and they could without issue.

Some troubleshooting steps I have taken are the following:

– I had both users attempt to complete their task in an unencrypted location.  I also had them try to compmlete their task with the same files/folders in a decrypted state and both situations worked.

– I have compared both users to other users in the group that are not having issues.  All PGP settings and NTFS settings are identical.

– I have removed PGP and its associated folders from the two user’s computers and completely re-installed.  This did not help.

Any thoughts?

0

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Citrix-Managed storage zones

Designating a storage zone when creating a root level folder

When you create a root level folder, you may choose the zone in which that folder resides, whether it be a public or private zone, allowing for greater storage granularity. To create a root level folder and choose which zone you wish to store the folder’s data on, navigate to Shared Folders and use the Action Button to Create a New Shared Folder.

Name, describe, and add users to your Shared Folder. Use the storage zone drop-down menu to choose the zone of your Folder from both public and private options. Click the Create Folder button.

Changing a Folder’s storage zone

Once your Folder has been created and you have uploaded files to it, you may edit the Folder’s zone by clicking on More Options > Advanced Folder Settings drop-down menu to the right of the folder name. Click on the storage zone drop down menu to select which zone to which you wish to migrate your folder and all of its contents. Please note that clicking the Save button after making a Storage Zone change will initiate a migration of data from the origin zone to the new zone of your choosing. During this time your data will not be accessible.

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Citrix Files for Mac

System Requirements

  • macOS 10.11 or newer

Install

Before installing Citrix Files, it is recommended that you install and configure the Citrix Workspace app. Set up an account and sign in as prompted.

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Download the installer DMG. Open the installer package and follow the prompts to install Citrix Files. You will be required to provide an administrator password to complete the installation.

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NOTE: Users that are on MacOS 10.13 or later may be prompted to approve a kernel extension after installation. Please open your preferences when prompted and approve the installation.

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Sign in

If you have set up your account with Citrix Workspace, Citrix Files will sign you in automatically after installation. More information can be found here: https://docs.citrix.com/en-us/citrix-content-collaboration/files-workspace.html#citrix-files-desktop-applications-authentication-in-workspace. If you have not set up your account with Citrix Workspace, you may receive a login prompt.

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Please dismiss this prompt and open up the Workspace App and set up your account. Next, click on the Citrix Files menu bar icon and click sign in

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Basic Operations

Citrix Files allows you to manage the files in your ShareFile account the same way that you would manage files normally through Finder

Open And Edit

Double click on a file in the Citrix Files folder, make changes and save

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All changes are automatically saved back to ShareFile

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Download

Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer

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You may also copy and paste files and folders

Upload Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer

You may also copy and paste files and folders
Delete

Right click on a file or folder and select Move to Trash

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You may also drag files and folders to the trash

Move

Drag and drop file(s) or folder(s) from one location in the Citrix Files folder to another

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New Folder

Make a new folder in the Citrix Files folder

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Icon Overlays

Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:

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The file/folder is stored in ShareFile cloud

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The file/folder is currently syncing to ShareFile cloud

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The file is currently checked-out

Right Click Menu

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When you right click on a file or folder within Citrix Files, you will see some additional options. These options give you access to the functions available in ShareFile for these items. Options will vary based on the types of files or folders you have selected, permissions, and account settings.

Operation Available for Description
Share Files and Folders

Copy Link – Copies a ShareFile download link. Link settings will be determined by the Share options in your Preferences.

Email with ShareFile – Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences.

Email with mail app – Opens the Mail app in Mac OS. A new message is generated that contains a ShareFile download link

Initiate Approval – (For a single file only) Initiate an approval workflow on a file

Request Files Single Folder

Copy Link – Copies a ShareFile upload link. Link settings will be determined by the Share options in your Preferences.

Email with Citrix Files – Send a upload link through email. Email options may be customized before sending, or by modifying default options in your Preferences.

Email with mail app – Opens the Mail app in Mac OS. A new message is generated that contains a ShareFile upload link

Check Out Single File Check Out a file to prevent other users from making changes
View Details Single File or Single Folder View detailed information for a file or folder. The details window provides access to multiple file versions, notes, or checkout details
Refresh contents Single Folder Folder contents should update automatically as changes are made, but you may refresh contents manually using this function

Additional actions are available under More Options

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Operation Available For Description
Download Files and Folders For file(s) and folder(s), download allows you to download file(s) or folder(s) to a specific location on your computer.

Note: For improved performance, use this option for large file downloads or downloading a large number of items. These downloads are optimized for bulk operations and do not store data in the cache.
Upload Single Folder Right click on a folder and upload allows you to upload files and folders from a specific location on your computer.

Note: For improved performance, use this option for large file uploads or uploading a large number of items These downloads are optimized for bulk operations and do not store data in the cache.
Manage Permissions Single Folder Add users to a folder, modify folder permissions, and copy folder permissions from one user to another
Add to Favorites Single File or Single Folder Adds the file or folder to the Favorites folder
Preview Single File Stream a video file without downloading it (Available for .mp4, .ogg, .ogv, and .webm file types)

Menu Bar Icon

This icon displays the current status of Citrix Files. A spinner over the icon indicates activity.

Uploads in progress or edits that are being saved back to ShareFile will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.

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Dashboard


Clicking on the menu bar icon will open the dashboard.

  • Recent Files – Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.
  • Workflow button – Open up a window containing Workflows where you can view
  • Open Citrix Files Folder – Opens the Citrix Files location in Finder
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Overflow Menu

This provides access to Preferences, Send Feedback, Help Launch Website, and Quit

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  • Preferences – Opens the Preferences for the Application.
  • Send Feedback – Provide a rating for the app and leave detailed comments.
  • Help – Provides links to support and legal resources. This menu also allows you to report a technical problem with the app to the development team.
  • Launch Website – Opens the ShareFile website.
  • Quit – Quits the application.

Preferences

Account Log Out – Logs you out of your account. Any files that have been cached will be deleted
App Settings Cache – Data for recent files is cached for improved performance. Use the slider to manage the cached size. Clear cache will immediately remove all cached files

Reset App Settings – Removes folder structure archive and cached files. Doing this will quit and relaunch Citrix Files to please save any work before resetting.

Uninstall – This uninstalls the application. Administrator permissions are required.
Share Options Notifications – Set default notifications that are applied when sharing

Security – Set defauly security options that are applied when sharing

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Install and Use Citrix Files for Mac

NOTE:

Citrix Files for Mac is currently unsupported on macOS 10.15 Catalina beta.
TIPS! Need Citrix Files for Mac? Download it here: http://dl.sharefile.com/cfmac


Citrix Files makes accessing your files from a Mac much easier. It allows you to access files and folders from ShareFile directly through Finder on your Mac. Content is streamed when it is accessed and not permanently stored on your computer. Changes made to files in the ShareFile folder are automatically saved back to the cloud. Most Finder operations like drag and drop, copy and paste, move and rename, and others will automatically update to the cloud.

System Requirements

  • macOS 10.12 Sierra
  • macOS 10.13 High Sierra
  • macOS 10.14 Mojave
Note:

Installation on macOS 10.11 El Capitan is possible, but Citrix no longer supports this version.

Install

Download the installer DMG. Open the installer package and follow the prompts to install Citrix Files. You will be required to provide an administrator password to complete the installation.

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After installation, a volume named “Citrix Files” will appear. You may access this volume by clicking on the Citrix Files menu bar item and then clicking the folder icon. It will also appear in the Favorites sidebar in Finder windows. This volume displays all of the files and folders from your Citrix Files account.

Sign in

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When starting the Citrix Files Desktop app for the first time, you are prompted to sign in with your Citrix Files Credentials.

Basic Operations

Citrix Files allows you to manage the files in your Citrix Files account the same way that you would manage files normally through Finder.

Operation Description
Open and Edit

Double click on a file in the Citrix Files folder. Make any edits necessary and then save the changes.

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Citrix Files uploads the edited file.

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Download

Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer.

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You may also copy and paste files and folders.

Upload

Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer.

You may also copy and paste files and folders.

Delete Right click on a file or folder and select Move to Trash.

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You may also drag files and folders to the trash.
Move

Drag and drop file(s) or folder(s) from one location in the Citrix Files folder to another.

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New Folder Create a new folder in Citrix Files folder.

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Icon Overlays

Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:


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Right Click Menu


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When you right click on a file or folder within Citrix Files, you will see some additional options. These options give you access to the functions available in Citrix Files for these items. Options will vary based on the types of files or folders you have selected, permissions, and account settings.

Operation Available For Description
Share Files and Folders Copy Link – Copies a Citrix Files download link. Link settings will be determined by the Share options in your Preferences.

Email with Citrix Files – Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences.

Email with mail app – Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files download link

Initiate Approval – (For a single file only) Initiate an approval workflow on a file
Request Files Single Folder Copy Link – Copies a Citrix Files upload link. Link settings will be determined by the Share options in your Preferences.

Email with Citrix Files – Send a upload link through email. Email options may be customized before sending, or by modifying default options in your Preferences.

Email with mail app – Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files upload link
Check Out Single File Check Out a file to prevent other users from making changes
View Details Single File or Folder View detailed information for a file or folder. The details window provides access to multiple file versions, notes, or checkout details
Refresh Contents Single Folder Folder contents should update automatically as changes are made, but you may refresh contents manually using this function

Additional actions are available under More Options.

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Operation Available For Description
Download Files and Folders For file(s) and folder(s), download allows you to download file(s) or folder(s) to a specific location on your computer.

Note: For improved performance, use this option for large file downloads or downloading a large number of items. These downloads are optimized for bulk operations and do not store data in the cache.
Upload Single Folder Right click on a folder and upload allows you to upload files and folders from a specific location on your computer.

Note: For improved performance, use this option for large file uploads or uploading a large number of items These downloads are optimized for bulk operations and do not store data in the cache.
Manage Permissions Single Folder Add users to a folder, modify folder permissions, and copy folder permissions from one user to another.
Add to Favorites Single File or Single Folder Adds the file or folder to the Favorites folder.
Preview Single File Stream a video file without downloading it (Available for .mp4, .ogg, .ogv, and .webm file types).

Menu Bar Icon

This icon displays the current status of Citrix Files. A spinner over the icon indicates activity.

Uploads in progress or edits that are being saved back to Citrix Files will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.


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Dashboard

Clicking on the menu bar icon will open the dashboard.

Recent Files – Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.

Workflow button – Open up a window containing Workflows where you can view

Open Citrix Files Folder – Opens the Citrix Files location in Finder

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Overflow Menu

This provides access to Preferences, Send Feedback, Help Launch Website, and Quit.


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Provide a rating for the app and leave detailed comments.

Help – Provides links to support and legal resources. This menu also allows you to report a technical problem with the app to the development team.

Launch Website – Opens the Citrix Files website.

Quit – Quits the App.

Preferences – Opens the Preferences for the App.

Preferences

Preference

Description

Account

Log out – Logs you out of your account. Cached files are deleted

App Settings

Cache – Hover over the ? for details and cache usage

Clear Cache – This removes ached files

Reset App settings – Removes folder structure archive and cached files. Doing this will quit and relaunch Citrix Files for Mac to please save any work before resetting

Uninstall – This uninstalls the application. Administrator permissions are required.

Share Options

Notifications – Set default notifications that are applied when sharing

Security – Set defauly security options that are applied when sharing

Open and Edit

Open and Edit has been tested with the following applications:

  • Adobe Acrobat Reader DC
  • Adobe Photoshop
  • Keynote
  • Numbers
  • Microsoft Excel 2008, 2011, 2016, 2017
  • Microsoft PowerPoint 2008, 2011, 2016, 2017
  • Microsoft Word 2008, 2011, 2016, 2017
  • Pages
  • Preview
  • Sketch
  • TextEdit

Other applications will be tested and fully supported during the course of the Beta program. Please report any issues you experience with open and edit.

Users are welcome to use Citrix Files for Mac with any application, however when using applications that are not listed above, we recommend saving local copies before uploading to Citrix Files until compatibility has been tested.

Conflict Prevention

Citrix Files for Mac provides end user notifications when another user uploads a new version of a file or checks a file out while you are also viewing / editing the file, in order to prevent file conflicts.

Notification when someone uploads a new version of the file you also have open:

New version is saved while you are working on the same file

Notification when someone checks out a file while you also have that file open:

Someone else checked the file out while you were using it

Citrix Files Drive Unavailable

Citrix Files gives you access to the files on your Workspace account by making them available as a storage drive (like an SD card or a thumb drive). This drive needs to mount itself into your Mac’s file system before files can be accessed from Citrix Files. If the Citrix Files app experiences an issue with mounting, the app menu bar icon will show a warning symbol. You will need to ensure the drive mounts properly before you may use Citrix Files.

Reconnect the Drive

  1. Click the Citrix Files menu bar icon.
  2. Click Reconnect.
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Relaunch the App

You may need to relaunch Citrix Files app in case the app experiences an issue with mounting.

  1. Close any files that may be open in Citrix Files (Ex: You have opened a Word document in Citrix Files).
  2. Click on the Citrix Files menu bar icon.
  3. Click on (…).
  4. Select Quit.
  5. Open Citrix Files app in your Applications folder.

Reinstall Citrix Files

Citrix Files installs a kernel extension or kext to mount the drive.

  1. Click the Citrix Files menu bar icon.
  2. Click on (…).
  3. Select Preferences.
  4. Click Uninstall and Confirm.
  5. Download and install Citrix Files again.

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